Senior Delivery Lead, Strategic Accounts

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About the Role

The Media Operations team supports clients in leveraging digital media platforms and technology to achieve their marketing and business goals. We provide strategic guidance, platform expertise, and ongoing support to help clients maximize the value of their media investments.

In this Senior Delivery Lead, Strategic Accounts – Programmatic role, you will serve as a strategic advisor and primary point of contact for a portfolio of large, complex clients. You'll leverage your programmatic media expertise to provide strategic recommendations, industry insights, and technology solutions that drive long-term business value.

Unlike traditional hands-on media activation roles, this position focuses on strategic consulting, client relationship management, and cross-functional collaboration rather than day-to-day campaign execution. You'll partner with internal teams across media, data, analytics, and creative to ensure clients receive integrated, high-quality solutions.

Note: This role is based in Canada, with Toronto preferred.

Responsibilities

• Serve as a trusted strategic advisor and primary point of contact for large, complex client accounts, building strong relationships and understanding their business objectives.
• Provide expert guidance on programmatic advertising strategies, emerging technologies, platform capabilities, and industry trends to help clients maximize their media investments.
• Develop and communicate strategic recommendations, actionable insights, and points of view (POVs) tailored to clients' business challenges and opportunities.
• Oversee client engagements and coordinate cross-functional initiatives involving media, data, analytics, creative, and other internal teams, ensuring alignment on objectives, timelines, and deliverables.
• Leverage your understanding of programmatic platforms and managed-service media operations to advise clients on best practices, performance opportunities, and technology solutions.
• Analyze and interpret campaign performance, market trends, and relevant data to identify opportunities and translate findings into meaningful business recommendations.
• Lead client meetings, strategic discussions, and presentations, effectively communicating complex technical concepts to diverse stakeholders.
• Proactively identify client needs, anticipate challenges, troubleshoot issues, and coordinate internal resources to deliver effective solutions.
• Manage competing priorities across multiple accounts and projects while maintaining strong client satisfaction and high-quality delivery.
• Collaborate with internal subject matter experts, share industry knowledge, and contribute to continuous improvement across the Media Operations team.
• Identify opportunities to expand client partnerships and deliver additional strategic value.

About You

The essentials:

We're looking for an experienced programmatic media professional who combines deep technical knowledge with strong strategic thinking, client relationship management, and cross-functional project leadership.

• 7+ years of experience in programmatic advertising, digital media, or related agency-side roles, ideally at an Associate Director or comparable senior level.
• Strong programmatic advertising expertise, including experience with managed-service campaigns and multiple DSPs, such as Google Display & Video 360 (DV360), The Trade Desk, Amazon DSP, or similar platforms.
• Demonstrated experience managing large, complex client accounts, ideally involving multiple workstreams, stakeholders, and cross-functional teams.
• Proven ability to provide strategic media consulting, develop actionable recommendations, and translate technical platform knowledge into meaningful business value.
• Strong understanding of the broader digital advertising ecosystem, including media technology, measurement, analytics, and emerging industry trends.
• Experience collaborating with teams across media planning, data, analytics, creative, and other disciplines to support integrated client initiatives.
• Ability to interpret campaign performance data, identify trends and opportunities, and communicate insights clearly to clients and internal stakeholders.
• Excellent client-facing communication, presentation, and relationship management skills, with the confidence to advise senior stakeholders.
• Strong project management and organizational skills, including the ability to coordinate multiple initiatives, manage priorities, and ensure timely delivery.
• Proactive problem-solving skills, sound judgment, and the ability to navigate complex client challenges with minimal supervision.
• Proficiency with Excel and/or Google Sheets, with the ability to work with data and support strategic recommendations.
• Ability to work independently while collaborating effectively with distributed teams in a fast-paced, evolving environment.

This is a senior individual contributor role focused on strategic consulting and client leadership. While prior hands-on programmatic experience is essential, day-to-day campaign execution and direct people management are not required.

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This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Salary Range

$105,000—$125,000 CAD

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.

This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.