Senior Delivery Manager

At Lantern, our company culture stands as the bedrock of our success and a source of pride for our teams. We firmly believe that a culture founded on trust forms the basis for enduring relationships with clients, colleagues, and partners.

Within this culture, we nurture an environment of respect, inclusion, and belonging, fostering collaboration among inspired teams. We prioritize the well-being of our colleagues, the success of our clients, and our positive impact on society.

Embracing a growth mindset where curiosity thrives, we celebrate excellence and value individuals who inspire and mentor others, elevating the collective. Our driving force lies in personal and business growth. We go above and beyond to surprise and delight our clients, delivering tangible business value. In facing challenges, we make tough choices and solve complex problems to positively influence our clients, their customers, and the world at large.

As a Microsoft services partner, we hold ourselves to the highest standards of technical excellence. This commitment to quality is evident not only in our work but also in how we support and empower our employees. At Lantern, our culture mirrors our core values and unwavering dedication to realizing our purpose and vision, making it a dynamic and fulfilling workplace. Together, we transcend the ordinary and achieve extraordinary results.

The Delivery Manager owns the successful delivery of multiple projects, leading teams to deliver high-quality software solutions and achieve client outcomes. The role combines effective leadership, client-facing engagement, and Agile methodologies with a collaborative, product-thinking approach. As a trusted advisor, the Delivery Manager cultivates client relationships, identifies business opportunities, and drives delivery excellence and exceptional client experiences.

Position Responsibilities

• Lead project teams to deliver high-quality services within agreed timeframes and budgets, proactively managing risks and maintaining project RAID logs.
• Serve as the primary client contact throughout the product development life cycle. Manage delivery across that lifecycle by coordinating work and fostering collaboration across functional teams.
• Define business outcomes through working with stakeholders to establish measurable goals and key performance indicators (KPIs) that align with strategic priorities.
• Coordinate delivery across multiple projects, working with stakeholders to align priorities, managing cross-project dependencies, and resolving competing resource requirements.
• Manage milestones and realistic timelines by developing detailed project plans with phased deliverables, dependencies, and resource requirements.
• Provide regular stakeholder updates on milestones, budgets, risks, and progress toward agreed business outcomes. Use these updates to maintain transparency, inform delivery decisions, and identify opportunities for continuous improvement and client expansion.
• Own project backlogs, keeping delivery work aligned with agreed project goals. Apply Agile and Scrum methodologies to organize and guide delivery toward those goals.
• Work with AI-enabled, high-velocity delivery teams, collaborating closely across engineering, product, design, and QA to define and achieve project goals.

Required Experience, Skills, Knowledge and Expertise

The following qualifications are required unless explicitly identified as preferred.

• 7+ Years of project management experience with progressive responsibility and complexity in projects being delivered.
• Experience in Agile consulting environments, with a proven track record of delivering high-quality software solutions.
• Proven experience leading complex, multi-phase engagements in the software development industry, including delivery planning and execution.
• Exceptional communication, management, and client engagement skills, demonstrated through aligning stakeholders around project goals; strong problem-solving and systems thinking skills applied to complex delivery challenges.
• Demonstrated ability to establish strong client relationships and earn trust as a delivery advisor through transparent communication about project progress, risks, and outcomes.
• Strong consulting skills demonstrated through understanding client needs, translating those needs into agreed delivery goals, and working with clients to achieve outcomes that meet their expectations and support client satisfaction.
• Strong financial acumen demonstrated through managing project budgets, with experience working with client contracts and statements of work.
• Strong conceptual understanding of AI and its responsible use in software delivery, with the ability to explain how these concepts apply to project work.

Preferred Skills, Knowledge and Expertise:

The following qualifications are preferred, not required. Hands-on experience in one or more of these areas is an asset:

• Experience using AI to manage projects more efficiently.
• Experience with change management and driving adoption of solutions with client business users.
• Experience leading the delivery of solutions involving one or more of the following technologies or solution areas:
  • Microsoft Azure Services
  • Microsoft 365
  • Microsoft 365 Copilot
  • Microsoft 365 Copilot Agents
  • Microsoft Purview
  • Microsoft Power Platform
  • Microsoft SharePoint Online
  • Software Integrations & Automations

Lantern is committed to fair and equitable compensation practices. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

Ontario Salary Range

$110,000—$165,000 CAD