Publié il y a 3 mois
Senior Equipment Technical Support Specialist (Steeles & Warden)
@ Parsons Inc.
Markham, Ontario
En bref
Parsons Inc. is hiring a Senior Equipment Technical Support Specialist for its Smart Vehicle Solutions Contact Centre in Markham. The role gives senior technical and program support to front-line customer service staff and assists with complex inquiries, onboarding, and reporting. The posting states full-time work, a salary range of $17.88 to $26.49 per hour, on-call duties and weekend shift rotation.
Responsabilités :
- Provide senior technical and program support to front-line staff
- Assist with complex customer inquiries and equipment issues
- Review customer interactions for quality and accuracy
- Support onboarding, training and job shadowing
- Assist with call centre statistics and operational reports
Résumé des exigences :
- High school diploma or equivalent experience
- 2+ years of relevant work and customer service experience
- Experience in a call centre preferred
- Ability to work in a fast-paced environment
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · workday
- Date publiée par l’employeur
- 2026-08-20
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-10-14
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Senior |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Candidatures encouragées | Autochtones, Femmes, Personnes handicapées, Personnes racisées |
| Formation | Secondaire (DES) (exigé) |
| Avantages mentionnés | Congés payés généreux, Régime de retraite, Rabais employé, Mieux-être |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Parsons Inc.
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
Founded in 1944, Parsons Corporation, a digitally enabled solutions provider, is focused on creating the future of the defense, intelligence, and critical infrastructure markets. From Earth to outer space, we deliver tomorrow’s solutions today. Equipped with the capabilities required to take on any defense, intelligence, or critical infrastructure challenge, our agile, innovative, and disruptive approach enables us to deliver solutions at the speed of relevance. Our people are our greatest asset. We strive to be an employer of choice that engages employees in the community and creates rewarding career paths to cultivate a resilient workforce that is ready for the future. #WeAreParsons Disclaimer: Parsons is aware of recruitment scams where individuals posing as Parsons representatives offer fraudulent job opportunities to steal personal information or solicit money. To avoid these scams, remember that Parsons will never ask for money or sensitive personal details, and all legitimate job openings are listed on https://jobs.parsons.com/; report any suspicious activity to local law enforcement or [email protected].
- Abonnés LinkedIn
- 895 882
- Personnes associées sur LinkedIn
- 20 174
- Bureaux déclarés
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- Manama, BH
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- Catégories d’activité
- Industrial Engineering
- Construction
- Building Material
- Information Technology
- Cyber Security
- Consulting
- Infrastructure
- Military
- Security
- Food and Beverage
- Manufacturing
- Autres noms enregistrés
- Parsons
- Parsons Corporation
- Spécialités
- Engineering
- Construction
- Design
- Program Management
- Infrastructure
- Environment
- Defense
- Security
- Sustainability
- Intelligence and Cyber Security
- Building
- Technology
- and Digital Solutions
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 700 000 000
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Founded in 1944, Parsons Corporation, a digitally enabled solutions provider, is focused on creating the future of the defense, intelligence, and critical infrastructure markets. From Earth to outer space, we deliver tomorrow’s solutions today. Equipped with the capabilities required to take on any defense, intelligence, or critical infrastructure challenge, our agile, innovative, and disruptive approach enables us…
| Champ | Valeur |
|---|---|
| Secteur | Civil Engineering |
| Taille | 10,001+ employees |
| Siège social | Chantilly, Virginia |
| Type d’organisation | Public Company |
| Fondée en | 1944 |
| Spécialités | EngineeringConstructionDesignProgram ManagementInfrastructureEnvironmentDefenseSecuritySustainabilityIntelligence and Cyber Security |
| Offres sur Jobsy | 89 |
| Voir la page |
Job Description:
We are looking for a Equipment Technical Support Specialist to join our Smart Vehicle Solutions Contact Centre located in Markham. Our team has been in place for more than 20 years assisting the public, vehicle owners and operators, and inspection centres across North America. Reporting into the Equipment Service Manager, you will be responsible for coordinating and executing a broad range of customer service activities on the Customer Service team.
What You'll Be Doing:
- Provide senior-level technical and program support to front-line staff handling customer inquiries through telephone, email, chat, web tickets, and other support channels.
- Assist team members with complex or non-routine customer inquiries, equipment issues, and program-related questions.
- Support the Team Lead and Equipment Service Manager in maintaining a high standard of customer service across the support team.
- Review customer interactions for quality and accuracy, and share observations, trends, and opportunities for improvement with the Team Lead and Equipment Service Manager.
- Help identify recurring knowledge gaps, process issues, or training needs and communicate them to management for follow-up.
- Assist in maintaining and updating support materials, knowledge resources, reference guides, and training content as required and approved.
- Support onboarding and job shadowing activities for new and existing staff by sharing subject matter knowledge and best practices.
- Provide guidance to staff in understanding program rules, equipment processes, and established procedures.
- Assist with the preparation of call centre statistics, service level information, and operational reports, as requested.
- Support service delivery by helping respond to customer inquiries during periods of high volume or increased operational demand.
- Escalate unresolved, sensitive, or complex issues to the Team Lead and/or Equipment Service Manager as appropriate.
- Monitor for operational or system issues affecting service delivery and report them to the appropriate internal contacts for follow-up.
- Participate in continuous improvement initiatives related to quality, service delivery, communication tools, and customer support processes.
- Be flexible to perform on-call duties, as required, including rotation of weekend shifts in accordance with Equipment Support hours.
- Work independently and collaboratively as part of a team in a fast-paced environment with changing time constraints.
- Perform special projects and other related duties as assigned.
Required Skills:
- High School Diploma or equivalent experience
- 2+ years of relevant work experience and customer service experience, preferably in a Call Center
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.
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