Publié il y a 3 mois
Equipment Technical Support Specialist (Steeles & Warden)
@ Parsons Inc.
Markham, Ontario
En bref
Parsons Inc. is hiring a full-time Equipment Technical Support Specialist in Markham, Ontario, for its Smart Vehicle Solutions Equipment Support group. The role handles program inquiries from the public and inspection centres, troubleshoots issues and escalates them as needed. The schedule is Monday to Friday 8:00 AM to 6:00 PM plus Saturday 9:00 AM to 3:00 PM and occasional Sundays, at $17.88 to $26.49 per hour.
Responsabilités :
- Handle program inquiries by phone, email, web ticket, video and chat
- Act as first point of contact for policy, program and equipment ordering questions
- Troubleshoot issues and transfer to the appropriate support team
- Meet key performance indicators and quality assurance targets
Résumé des exigences :
- Minimum two years of customer service experience, preferably in call centre or automotive
- Excellent written and verbal English communication
- Strong problem solving, negotiation and composure under pressure
- Strong PC skills with MS Office Suite
- Pass a criminal record and judicial matters check
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · workday
- Date publiée par l’employeur
- 2026-08-26
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-10-16
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Heures par semaine | 40 |
| Horaire | jour, fins de semaine |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Vérifications | casier judiciaire |
| Candidatures encouragées | Autochtones, Femmes, Personnes handicapées, Personnes racisées |
| Avantages mentionnés | Congés payés généreux, Régime de retraite, Rabais employé, Mieux-être |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Parsons Inc.
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
Founded in 1944, Parsons Corporation, a digitally enabled solutions provider, is focused on creating the future of the defense, intelligence, and critical infrastructure markets. From Earth to outer space, we deliver tomorrow’s solutions today. Equipped with the capabilities required to take on any defense, intelligence, or critical infrastructure challenge, our agile, innovative, and disruptive approach enables us to deliver solutions at the speed of relevance. Our people are our greatest asset. We strive to be an employer of choice that engages employees in the community and creates rewarding career paths to cultivate a resilient workforce that is ready for the future. #WeAreParsons Disclaimer: Parsons is aware of recruitment scams where individuals posing as Parsons representatives offer fraudulent job opportunities to steal personal information or solicit money. To avoid these scams, remember that Parsons will never ask for money or sensitive personal details, and all legitimate job openings are listed on https://jobs.parsons.com/; report any suspicious activity to local law enforcement or [email protected].
- Abonnés LinkedIn
- 895 882
- Personnes associées sur LinkedIn
- 20 174
- Bureaux déclarés
- 14291 Park Meadow Dr, Chantilly, Virginia 20151, US
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- 1300 Riverplace Blvd, Suite 200, Jacksonville, Florida 32207, US
- 7600 Corporate Center Dr, Suite 104, Miami, Florida 33126, US
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- 7400 Beaufont Springs Drive, Richmond, Virginia 23225, US
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- 10300 Spotsylvania Ave, Suite 420, Fredericksburg, Virginia 22408, US
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- 2101 Wilson Boulevard, Suite 900, Arlington, Virginia 20120, US
- 600 University St, Suite 700, Seattle, Washington 98101, US
- Manama, BH
- 161 Bay St, Suite 2710, Toronto, Ontario M5J 2S1, CA
- 1959 Upper Water St, Suite 1301, Halifax, Nova Scotia B3J 3N2, CA
- 1223 Michael St, Suite 100, Ottawa, Ontario, CA
- 3795 Carey Rd, Suite 101, Victoria, British Columbia V8Z 6T8, CA
- 7 Terracon Pl, Winnipeg, Manitoba R2J 4B3, CA
- 540 Bingemans Centre Dr, Kitchener, Ontario N2B 3X9, CA
- 1069 Wellington Rd S, 2H6, London, Ontario N6E, CA
- 1393 North Service Rd E, Suite 103, Oakville, Ontario L6H, CA
- 625 Cochrane Dr, Suite 300, Markham, Ontario L3R 9R9, CA
- 110 James St, Suite 300, St. Catharines, Ontario L2R 7E8, CA
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- Paris, FR
- Kwun Tong, Kowloon,, HK
- Muscat, OM
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- Al Khobar, SA
- Catégories d’activité
- Industrial Engineering
- Construction
- Building Material
- Information Technology
- Cyber Security
- Consulting
- Infrastructure
- Military
- Security
- Food and Beverage
- Manufacturing
- Autres noms enregistrés
- Parsons
- Parsons Corporation
- Spécialités
- Engineering
- Construction
- Design
- Program Management
- Infrastructure
- Environment
- Defense
- Security
- Sustainability
- Intelligence and Cyber Security
- Building
- Technology
- and Digital Solutions
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 700 000 000
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Founded in 1944, Parsons Corporation, a digitally enabled solutions provider, is focused on creating the future of the defense, intelligence, and critical infrastructure markets. From Earth to outer space, we deliver tomorrow’s solutions today. Equipped with the capabilities required to take on any defense, intelligence, or critical infrastructure challenge, our agile, innovative, and disruptive approach enables us…
| Champ | Valeur |
|---|---|
| Secteur | Civil Engineering |
| Taille | 10,001+ employees |
| Siège social | Chantilly, Virginia |
| Type d’organisation | Public Company |
| Fondée en | 1944 |
| Spécialités | EngineeringConstructionDesignProgram ManagementInfrastructureEnvironmentDefenseSecuritySustainabilityIntelligence and Cyber Security |
| Offres sur Jobsy | 89 |
| Voir la page |
Job Description:
We are looking for a candidate to join our team as an Equipment Technical Support Specialist in our Smart Vehicle Solutions Equipment Support group located in Markham, Ontario. Our team has been in place for more than 20 years assisting the public, vehicle owners, vehicle operators, and inspection centres across North America. Parsons is currently seeking a full-time associate to provide equipment technical support. If you excel working in a team environment, relish the opportunity to learn new skills and enjoys problem solving, we want to hear from you.
Equipment Technical Support duties will include:
- Handling Program inquiries via telephone calls, emails, web-tickets, video calls and chat interactions from the public and Inspections Centre representatives.
- Acting as the first point of contact for assistance with policy/program information, equipment ordering and other general inquiries.
- Fostering relationships with Inspections Centre representatives.
- Handling sensitive and complex issues in a timely and accurate manner.
- Demonstrate ability to qualify an issue, troubleshoot and if needed transfer to the appropriate support team for resolution.
- Interact and liaise with internal and external departments to review and resolve customer concerns.
- Proactively manage key performance indicators and meet service levels for support response time on calls, chats, emails, and video conference.
- Achieve Quality Assurance targets.
- Work with minimal supervision within departmental defined procedures.
- Work independently and as part of a team, with changing time constraints.
- Proactively call out to customers when needed for service-related matters.
- Participate in special projects and perform other duties as required.
Qualifications:
- Minimum 2 (two) year customer service experience, preferably in the Call Centre and/or automotive industry is preferred.
- Pleasant telephone manner; excellent written and verbal communication skills
- Strong problem solving, decision making and negotiating skills.
- Ability to handle challenging situations by exhibiting composure and empathy.
- Excellent English written and verbal communication skills
- Strong PC skills, knowledge of MS Office Suite (Word, Excel, PowerPoint etc.).
- Ability to multitask, quickly adapt to new information and procedures.
- Strong analytical and mechanical/technical aptitude.
- Pleasant telephone manner.
- Must be willing to work a 40hr/week shift,
- Hours of Operation: Monday to Friday 8.00 AM to 6:00 PM; Saturday 9.00 AM to 3:00 PM with the occasional Sunday
- Pass a Criminal Record and Judicial Matters Check.
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.
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