Senior Linux and Cloud Administrator | Global Cloud Ops LLD | Pacemaker Operations | Toronto

Company Description

What you'll bring

Bring your ability to independently own the end-to-end technical health of customer cloud landscapes, provide expert guidance on cloud architecture and technology roadmaps, identify risks early and lead resolution of critical issues, establish and enforce technical governance, oversee lifecycle events, support SAP S/4HANA and Clean Core adoption, and drive automation and continuous improvement initiatives.

What you'll build

You will independently own the end-to-end technical health of customer cloud landscapes ensuring stability, performance, scalability, and compliance, provide expert guidance on cloud architecture, technology roadmaps, and landscape optimisation, identify risks early and lead resolution of critical issues and escalations, establish and enforce technical governance standards and best practices, oversee key lifecycle events including upgrades, migrations, and DR testing, support SAP S/4HANA and Clean Core adoption, and drive automation and continuous improvement to enhance system reliability and operational excellence. The role acts as the primary technical owner and strategic advisor for customer cloud landscapes, driving stability, optimisation, and continuous improvement across SAP Global Cloud Operations. It ensures proactive risk management, architectural guidance, and end-to-end technical governance, enabling customers to achieve reliable and scalable cloud operations aligned with their business outcomes.

Where you belong

At SAP, you will be part of an inclusive, global community of IT technology professionals dedicated to ensuring the reliability, scalability, and excellence of customer cloud landscapes. Together, we foster a culture where deep technical ownership, proactive governance, and strategic advisory combine to enable customers to achieve their business outcomes and succeed in their transformation journeys across SAP Global Cloud Operations.

Job Description

SAP Private Cloud Operations (PCO) Delivery is a private cloud managed services provider who offers SAP applications in the HANA Enterprise Cloud. Our team "PCO Server Management" is tasked with 24x7 operations of these business-critical SAP systems in the cloud. We are looking for an experienced Linux & Cloud administrator to support our multi-national team in providing L3/L4 expert support for all Linux OS and infra customer issues as well as building automation and improvement of our platform operations to provide world-class cloud services for SAP Applications to enterprise customers from all over the globe. In this role, you are in charge of conceptual design, configuration and administration of our cloud platform based on Linux operating systems in Azure, AWS, Google Cloud, IBM Cloud, Ali Cloud as well as in SAP data centers. You will support our team in standardizing and simplifying server operations using software tools and automation. Innovation and improvement of our operational processes will be a key element of the job. Besides providing new features onto the platform, your focus will be also on stability and reliability of the environment to run business-critical systems of our customers.

Role Information:

The Senior Linux & Cloud Administrator is tasked with 24x7 availability of SAP systems running in SAP PCO; Respond, troubleshoot and address alerts & incidents in the Linux OS or infra layer – VMWare/ Azure/ AWS/ GCP/IBM Cloud/Ali Cloud/BareMetal; Being a L3/L4 escalation point for productive issues; Follow change management processes during service request execution; Seek opportunities to streamline standard operating procedures through automation; Must feel comfortable working in a fast paced, dynamic and flexible environment; Operate successfully in a global 24x7 International environment.

EXPERIENCE (ROLE REQUIREMENTS)

• 8+ years of related professional experience
• Advanced technical background of Linux based server operating systems
• Applicable experience with OS operation, upgrades and security patching
• Demonstrates advanced expertise in Cloud providers such as AWS, Azure, GCP, IBM Cloud, Ali Cloud.
• Advanced knowledge in Hyperscalers network topics, including VPN, VPC, NAT gateways, and Security groups.
• Proficient in handling infrastructure topics like DNS, LDAP, NTP, Proxy etc.
• Good understanding of IT security, OS hardening.
• Experience in Scripting (e.g., Shell, Python, Go, etc), Infrastructure-as-Code tools like Ansible.
• Ability to create good documentation for junior colleagues to implement technical plans as per customer requirements.
• Experience with server operations in large environments and in public clouds – Azure, AWS, GCP, IBM Cloud, Ali Cloud.
• Fluency in English language

Role Requirements:

• Expert Linux Administrator
• Expert in at least one of the public cloud administrations – Azure, AWS, GCP, IBM Cloud, Ali Cloud
• Ability to continuously acquire new knowledge in an independent and forward-thinking way.
• Good analytical and solution-oriented thinking
• Very good communication and networking skills
• Robust customer service focus
• Very good English language skills

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Additional Information

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency
SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.