Senior Manager, Commerce

Agency:

Flywheel

Job Function:

Consulting

Job Subfunction:

Business and Change Consulting

Job Description:

About Flywheel

Flywheel’s suite of digital commerce solutions accelerates growth across the world’s leading digital marketplaces for the world’s leading brands. We give clients access to near-real-time performance measurement and help improve sales, share, and profit. With teams across the Americas, Europe, and APAC, we offer a career with real impact, opportunities to grow, and the support you need to do your best work.

The Opportunity

We’re looking for a Senior Manager, Commerce to join our growing Client Services team. In this senior client leadership role, you’ll set the strategic direction for key client relationships and lead the teams responsible for delivering eCommerce strategy and execution across retailers and intermediaries. You’ll serve as a trusted advisor to senior client stakeholders, oversee complex, multi-channel engagements, and guide account teams to deliver measurable business growth and consistently excellent service.

This is a hands-on leadership role for a commercially minded commerce expert who can connect business strategy to execution, develop high-performing teams, and bring cross-functional partners together around client outcomes.

What You Will Do

• Own the commerce strategy and senior client partnership for a portfolio of accounts, aligning plans across retail and media channels with each client’s business priorities.
• Develop and lead eCommerce strategies that grow sales, share, and profit across platforms such as Amazon, Walmart, and Instacart.
• Advise senior client stakeholders, lead executive-level business reviews, and translate performance data into clear implications, decisions, and growth recommendations.
• Direct day-to-day account leadership and delivery across complex engagements, ensuring plans, budgets, KPIs, and workstreams remain aligned and on track.
• Lead, coach, and develop account teams, including managers and junior team members; set clear expectations and strengthen the quality and impact of client deliverables.
• Build strong partnerships across internal teams to connect commerce, retail media, analytics, and other capabilities into integrated client solutions.
• Monitor business performance, campaign effectiveness, budgets, and account health; identify risks early and lead teams toward timely, practical solutions.
• Drive organic growth by uncovering client needs, shaping new opportunities, and presenting the incremental value Flywheel can deliver.
• Bring marketplace developments and broader industry shifts into client plans, turning relevant trends into tailored, actionable recommendations.
• Strengthen team and agency effectiveness through best-practice sharing, training, operational improvements, and contributions to new business initiatives.
• Travel occasionally, as required by client needs.

Who You Are

• Bachelor’s degree or equivalent experience.
• 7+ years of experience in digital commerce, retail media, or a related field, with strong understanding of both retail and media sides of the business.
• Significant experience leading multiple client relationships or a portfolio of accounts, with a track record of delivering strong business results in a fast-paced environment.
• Experience leading and developing teams, including coaching managers or other senior contributors, and building a collaborative, accountable team culture.
• Trusted communicator with experience presenting insights, recommendations, and business plans to senior client stakeholders.
• Strong commercial acumen and analytical skills, with the ability to connect performance, budgets, and KPIs to client business outcomes; advanced Excel skills are a plus.
• Excellent communication, presentation, planning, and organizational skills.
• Demonstrated ability to anticipate and solve problems, manage competing priorities, and adapt to changing client or business needs.
• A proactive, collaborative leader with a positive attitude, ownership mentality, and bias for action.
• Comfortable operating with autonomy while keeping teams and stakeholders aligned.
• Skilled at translating complex data, marketplace dynamics, and business trends into clear recommendations and next steps.

Working at Flywheel

• We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.
• We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
• Competitive paid time off, including annual leave plus paid public holidays
• Great learning and development opportunities
• Benefits that help you live your best life
• Parental leave and benefits
• Volunteering opportunities
• If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
• So you know: The hired candidate will be required to complete a background check

The Interview Process:

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.

Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

$110,000 - $120,000 CAD

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/