Senior Manager, Loyalty Partnerships (Toronto, ON)

Requisition ID: 257881

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Loyalty and Partnerships team in Canada by implementing new partnerships, and rewards and loyalty models into existing Scotiabank Loyalty programs and helps the Director deliver those to a broader set of Scotiabank Clients. Interact with key partners and develop innovative plans and strategies to deliver incremental value to clients. Ensure business strategies, plans and initiatives are delivered and managed in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

• Leads and drives a customer-focused culture throughout the team.
• Contributes to strategic planning to deepen value of loyalty program and address other partner payments needs.
• Executes strategic initiatives including implementation of new partnerships and operating models with internal partners, strategic vendors and new loyalty partnership businesses as directed.
• Support partnership development initiatives by evaluating prospect opportunities in key industries and segments, managing the proposal development process and establishing a highly-effective methodology for sales management.
• Manages models against results including operating cost, loyalty member engagement, program value, service levels as well as compliance, security and privacy standards.
• Ensures overall program excellence is maintained by maintaining appropriate governance structures with the partner and internal stakeholders, and works with teams to collectively align and contribute to key program and relationship KPIs.
• Maintain sightlines on the strategic direction and execution of partnership initiatives to meet business objectives.
• Work closely with cross-functional teams with internal and partner stakeholders to align partnership goals with company objectives.
• Facilitate regular meetings and updates with partner and internal stakeholders to track progress against plan, identify process improvements, and address challenges.
• Provide regular updates to senior management on the status of escalations and resolutions, ensuring transparency and accountability.
• Build trusted relationships with internal and external partner stakeholders through collaboration and clear and consistent communication.
• Coordinate resources and efforts across departments to ensure implementation and execution of partnership activities.
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Contributes to an environment of effective and efficient operations in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Business Degree or MBA, strong background in business, Payments and loyalty experience, preferably in financial services
• 10+ years strategy, partnerships, new program development and management. Sales support an asset.
• Demonstrated experience and understanding of digital products and partnerships
• Strong business casing skills and an ability to prioritize diverse innovation and partnership opportunities to maximize bank results
• Excellent written, presentation and communication skills, ability to communicate on a broad spectrum
• Excellent analytical, problem-solving and critical thinking capabilities
• Results-oriented, self-starter, with highly effective strategic influencing and negotiating skills
• Ability to operate and deliver through periods of high pressure/high risk and demanding timelines
• Demonstrated ability to work in a fast-paced, high energy environment with a proven ability to meet multiple deadlines and tasks
• Excellent project delivery skills, with proven accomplishments leading cross-functional projects

What's in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
• A competitive compensation and benefits package.
• An organization committed to making a difference in our communities– for you and our clients.
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• You’ll receive clear, transparent criteria to progress in your career.

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence. Occasional travel may be required.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.