Senior Manager, Strategic & Technology Change, Financial Services & Insurance Industry

Job Type: Permanent
Work Model: Hybrid
Reference code: 135427
Primary Location: Toronto, ON
All Available Locations: Toronto, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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What will your typical day look like?

You will serve as a trusted advisor to executive clients, leading them through their most complex Business and Organizational Transformation programs. You understand that strategy is realized through helping navigate transformation and implementing change at scale and at pace. Based on your knowledge of the trends in the Financial Services & Insurance industry, you support clients in navigating complex technology and business transformations, and design and implement change management programs to achieve sustainable business and human outcomes.

With your deep Financial Services & Insurance expertise, you’ll lead consulting teams to innovate, design, and implement across sectors such as Banking, Insurance, and Investment Management. As a Senior Manager on this team, you’ll positively influence clients, teams, and individuals. As part of this, you’ll lead by example and develop a broader team through coaching and mentorship.

Additionally, you will be accountable to lead business development priorities and support innovation and growth on topics like GenAI, and Future Workforce with the Leadership Team. You will participate in Financial Services & Insurance-specific client accounts and be accountable for relationship management to grow and sustain the practice.

About the team

The Organization & Work Transformation (OWT) practice delivers the optimal suite of services to unlock human potential and create productive, adaptable organizations that are resilient to risk and fit for the future. Our purpose is to build organizations of the future and make work better for people by architecting transformations that elevate the people experience and drive human performance in alignment with business strategy.

The Strategic & Technology Change (STC) team helps leaders, teams, and individuals navigate complex technology and business transformations. We support transformations of all scales and types, including ERP implementations, organizational restructuring, and more. The team contains the best, brightest and most dedicated consultants in Canada. We have practitioners coast-to-coast and operate as a true national practice while recognizing local impact and relationships. We embrace the Firm’s purpose, and tackle some of Canada’s largest organizational transformation challenges.

Enough about us, let’s talk about you

You are someone with:

• 10+ years of relevant experience in Organizational Change Management or a relevant field, (i.e., Communications, Stakeholder Engagement, Learning Development, Culture & Behavior), ideally with previous experience working in a Professional Services organization.
• Deep passion for/ experience working in / with the Financial Services & Insurance industry.
• Proven track record leading and implementing large scale, complex organizational change management programs in areas such as technology adoption, strategic change and cultural adoption, ideally with previous experience delivering such transformations within the Financial Services & Insurance industry.
• Perspectives and insights into critical Financial Services & Insurance trends, and what this means for organizational transformation programs, and how to support clients in responding to such trends. Experience with organizational restructuring is an asset.
• A strong track record in delivering exceptional client service by maximizing results and driving high performance from people, while also fostering collaboration across businesses and borders.
• Comfort working collaboratively across a wide cross-section of advisory disciplines and industries - to tackle our client's issues holistically.
• Experience and comfort working with, operating at, and delivering to the C-suite level.
• Experience in developing high performing people and leading teams of varying sizes through challenging and meaningful opportunities with tight deadlines and with a high standard of work.
• Experience playing a project manager role and being able to deliver the full cycle of project management accountabilities.
• Ability to anticipate the short and long-term impact of decisions and take a broad approach to problem solving.
• Ability to continue to build the brand and develop sales opportunities across the market.

Positions based in Quebec: Bilingualism in French and English is required for this position due to the nature of the role having interactions with National & Global clients and project teams.

Total Rewards

The salary range for this position is $105,000 - $234,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.