Senior NOC Analyst

Location: Calgary, Alberta (On-site)

Employment: Full-time, 8-hour shifts, rotational on-call

Compensation: Based on experience and qualifications

About Moby

Moby is an independent fibre-optic provider delivering Internet, TV, Phone and managed connectivity across Alberta. We design, deploy, operate and maintain our own infrastructure for residential, commercial and enterprise customers.

The Role

Onsite in downtown Calgary. We’re hiring a Senior NOC Analyst to be the technical anchor of our Network Operations Center. The job is to keep the network running and to make the NOC better. You’ll lead incident response, mentor analysts, and build the monitoring, automation and processes that let us scale.

You’re a builder. When you see a gap, you fix it at the root, whether that means writing a runbook, tuning an alert, scripting a task or redesigning an escalation path. You use AI to multiply that work: automating triage, speeding up troubleshooting, and turning expert knowledge into workflows the whole team can use.

What You’ll Do

Lead incidents and escalations

• Lead response to major outages, coordinating NOC, Technology, field techs, vendors and carriers through to restoration.
• Be the senior escalation point for complex Layer 1–3 issues across fibre, wireless, routing, switching, voice and IPTV.
• Run post-incident reviews and root-cause analysis, and drive the preventive fixes to completion.
• Communicate status clearly to leadership, Customer Experience and affected customers.

Build and scale with AI and automation

• Use AI tools such as Claude, ChatGPT or Copilot to automate NOC workflows, including alert triage, ticket summaries, log analysis and outage reporting.
• Connect monitoring, ticketing, CRM and device platforms through APIs, scripts (Python, Ansible) and integrations such as MCP connectors.
• Build monitoring, alerting and dashboards (Zabbix, InterMapper, UISP) that catch issues before customers do.
• Create runbooks, SOPs and a NOC knowledge base that both people and AI tools can use.
• Validate AI outputs and keep human review on anything that affects customers or production.

Develop the team

• Mentor analysts on troubleshooting, platforms, incident handling and day-to-day AI use.
• Build onboarding and training material, and review tickets and documentation for quality.
• Help shape NOC KPIs, SLAs and the longer-term roadmap.

Run the network

• Configure and maintain Juniper, MikroTik, TP-Link and Ciena equipment across GPON/XGS-PON, Active Ethernet, fibre transport and point-to-point wireless.
• Lead changes, upgrades, maintenance windows and migrations, with planning and rollback.
• Partner with Technology, Customer Experience, Sales and Field Operations to improve handoffs and service quality.

What You Bring

• 5–7+ years in networking or telecom operations, including 2+ years in a senior, lead or escalation role.
• Expert TCP/IP, subnetting, VLANs, STP/RSTP, OSPF and BGP knowledge, with deep troubleshooting skill across DNS, DHCP, NAT, VPNs and intermittent faults.
• A track record of leading incidents and mentoring technical staff.
• Scripting or automation ability in Python, Ansible, Bash or similar.
• Hands-on experience using AI to build or scale a technical workflow, and a clear grasp of its limits, including accuracy, privacy and security.
• Examples of something you built that improved operations.
• CCNP, JNCIS, JNCIP, MTCRE or equivalent certifications are strong assets. A related diploma or degree is preferred; equivalent experience is considered.

Assets: MPLS/VPLS, VoIP/SIP and 3CX, IPTV, managed Wi-Fi, Linux and virtualization, and workflow tools such as n8n or Power Automate.

How You Work

• Ownership: You fix the root cause, not just the symptom.
• Builder mentality: You see a gap and build the solution.
• AI fluency: You use AI as a force multiplier, with good judgment about where it belongs.
• Leadership: You raise the people around you through coaching and example.
• Composure: You bring calm and structure to outages.
• Initiative and adaptability: You drive improvements without being asked and learn new tools quickly.

Working Conditions & Benefits

• On-site in downtown Calgary. A reliable commute is required.
• Eight-hour shifts, on-call about once every three weeks, and occasional weekend work or overtime.
• Computer-based work and occasional lifting of equipment up to 50 lbs.
• Extended health, dental, vision, paid time off, an on-site gym and employee discounts.

Why Moby

You’ll work hands-on with fibre, routing, wireless, IPTV and voice, and you’ll have real influence over how our NOC operates, grows and uses AI to scale. If you like building things and leading people, there’s room to do both here.