Première détection par notre source: à l’instant
Senior Operations Officer and Customer Service | Banking and Mortgage
@ Laurentian Bank
Toronto, Ontario
SIGNAUX
En bref
Laurentian Bank is hiring a bilingual Senior Administration Officer for its Real Estate Operations Department. The role runs daily administration and workflow, reconciles internal general ledgers, prepares monthly tracking reports, and answers internal and external client inquiries. The posting states a full-time role with a hybrid work model.
Responsabilités :
- Administrer l'attribution des tâches et le flux de travail du service
- Recherche, équilibre et réconcilie les grands livres internes
- Produit des rapports mensuels de suivi dans les délais
- Répond aux demandes des clients internes et externes
- Vérifie l'exactitude du travail et la conformité aux exigences d'audit
Résumé des exigences :
- Diplôme ou diplôme d'études postsecondaires en administration en cours
- 1 à 2 ans d'expérience en administration ou traitement, idéalement en institution financière
- Communication orale et écrite en français obligatoire
- Maîtrise intermédiaire à avancée de MS Excel
- Excellent service à la clientèle et souci du détail
Outils et compétences
Source et dates
Type de source non vérifié · apify-linkedin
- Date publiée par l’employeur
- Non fourni
- Première détection par notre source
- 2026-11-15
- Mise à jour du dossier source
- 2026-11-15
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Administration |
| Expérience | 1 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Candidatures encouragées | Autochtones, Personnes racisées, Personnes handicapées, 2ELGBTQI+ |
| Formation | Collégial (DEC) (préféré), Baccalauréat (préféré) |
| Domaines d’études | Business, Administration |
| Avantages mentionnés | Congés payés généreux, Régime de retraite, Prime de rendement, Actions ou participation, Rabais employé |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Laurentian Bank
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 23 |
Description
Founded in Montreal in 1846, Laurentian Bank is committed to serving its customers and fostering deep relationships with specialized groups. Laurentian Bank runs operations across Canada – primarily in Québec and Ontario – as well as in the United States and competes where it sees market opportunity and has an edge, while harnessing the power of partnerships and collaboration.
This role sits within Laurentian Bank.
The Bilingual Senior Administration Officer will be supporting the Real Estate Operations Department within the bank. The incumbent is responsible for the daily administration and maintaining the department's workflow in accordance with the bank's standards, policies, and procedures. The incumbent is also responsible for maintaining and updating reports, and answering internal and external clients' inquiries regarding the products administered within the department, while providing a consistent level of superior customer service.
Responsibilities
The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.
Here are some of the key points of our offering:
Inclusion and Accessibility
At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.
We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.
PIPEDA
We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.
We also use artificial intelligence (AI) tools during parts of our recruitment process to support fair and efficient hiring decisions.
This role sits within Laurentian Bank.
The Bilingual Senior Administration Officer will be supporting the Real Estate Operations Department within the bank. The incumbent is responsible for the daily administration and maintaining the department's workflow in accordance with the bank's standards, policies, and procedures. The incumbent is also responsible for maintaining and updating reports, and answering internal and external clients' inquiries regarding the products administered within the department, while providing a consistent level of superior customer service.
Responsibilities
- Administers task assignment and maintains the department's workflow according to the bank's standards, policies and procedures.
- Researches, balances, reconciles, and ensures quality control of the internal department GLs.
- Maintains task files, ensures efficiency in retrieving documents for easy accessibility.
- Accurately completes monthly tracking reports within a reasonable timeframe.
- Researches and answers inquiries from internal and external clients, such as customer service, regarding products and processing issues and maintains good working relationships with internal and external clients.
- Escalates and makes recommendations to the appropriate authority about any inquiries or issues that are beyond their scope.
- Verifies own work and the work of fellow team members in the department for accuracy, clarity and completeness and ensures compliance with internal and external audit and regulatory requirements.
- Completes daily workload within strict timeframes set by the bank and addresses any issues with the supervisor.
- Participates in department meetings and contributes to the planning process of achieving departmental and personal goals, as well as communicates any problems or concerns. Submits recommendations to improve work processes to the supervisor.
- Participates in special projects and carries out any other similar or general task at the request of their superior or that may be required by their functions.
- Post-secondary degree or diploma in Business or in a related field in progress.
- 1 to 2 years of work experience related to administration or processing, preferably with a financial institution.
- Bilingual (French) verbal and written communication skills are mandatory.
- Knowledge of banking, mortgage, investment loan, self-directed, securities and other lending products is an asset.
- Excellent attention to detail and accuracy.
- Proficient typing/keyboarding speed; accuracy essential.
- Must possess intermediate to advanced skills in MS Excel. Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must.
- Familiarity using large and complex financial database systems and the ability to learn inquiry functions in back office processing systems.
- Good interpersonal and communications skills, both verbal and written.
- Excellent customer service skills with the ability to communicate information effectively.
- Able to work in a high-volume environment with an extremely demanding time frames.
- Strong organizational, time-management, and multi-tasking skills.
- Highly motivated with a desire to succeed and progress.
- Ability to work effectively with others as part of a team.
The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.
Here are some of the key points of our offering:
- The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
- Total compensation:Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
- Work model:We prioritize a hybrid work model based on business needs.
- Stock purchase plan:Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
- Time off:In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees.
- Health and wellness:Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
- Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
- Financial benefits:As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.
Inclusion and Accessibility
At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.
We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.
PIPEDA
We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.
We also use artificial intelligence (AI) tools during parts of our recruitment process to support fair and efficient hiring decisions.
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