Senior People & Culture Manager

Our client, a respected organization in the community services sector, is seeking a Senior People & Culture Lead to oversee core human resources functions including team leadership, labour relations, recruitment, employee engagement, scheduling, and HR operations. This leadership role works closely with senior and operational leaders to ensure people practices, systems, and processes support a positive workplace culture and the organization’s evolving workforce needs.

Key Responsibilities

People Leadership & HR Operations

• Lead and support the People & Culture team, including recruitment, HR administration, and scheduling staff.
• Oversee day-to-day HR operations, set team priorities, monitor service delivery, and drive continuous improvement across people practices, documentation, reporting, and internal processes.

Employee Relations, Labour Relations & Workplace Culture

• Provide leadership in employee and labour relations within a unionized environment, including collective agreement interpretation, grievance coordination, workplace investigations, progressive discipline, attendance support, and performance matters.
• Partner with managers and senior leadership to strengthen communication, resolve workplace issues, and foster an inclusive, respectful, and engaged organizational culture.

Recruitment, Retention & Workforce Coordination

• Oversee recruitment and onboarding processes to ensure timely, equitable, and effective hiring practices.
• Support workforce planning, monitor vacancies and staffing trends, and collaborate with operational leaders to address retention needs.
• Provide oversight of scheduling systems and practices to support appropriate staffing levels, compliance with collective agreement requirements, and operational continuity across programs.

Compliance, Safety & Organizational Support

• Ensure HR practices align with organizational policy, employment legislation, collective agreements, and privacy standards.
• Support employee accommodations, leave management, return-to-work planning, WorkSafeBC claims, and occupational health and safety processes.
• Contribute to leadership discussions, organizational reporting, and strategic initiatives that strengthen workforce effectiveness and reduce organizational risk.

Qualifications

• Post-secondary education in Human Resources, Labour Relations, Business Administration, or a related field
• CPHR designation preferred
• Minimum 5 years of progressive HR experience, including leadership or supervisory responsibility
• Strong experience in a unionized environment with collective agreement interpretation and labour relations matters
• Background in employee relations, workplace investigations, recruitment, and HR operations
• Knowledge of workforce scheduling practices and staffing coordination in unionized settings
• Experience with HRIS and scheduling platforms; Payworks experience is an asset
• Strong understanding of BC employment, labour, human rights, and workplace safety legislation
• Experience in multisite, nonprofit, or community-based environments is an asset

If this sounds like the role for you, please apply today! Please reference job number 05060-0013539023 in all correspondence.