People & Culture Manager, Property

People & Culture Manager – Property

Basecamp Resorts & Everwild Nordic Spa & Hotel
Canmore, Banff, Lake Louise, Kananaskis

About Basecamp Resorts & Everwild

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.

Why Work for Us?

• Annual bonus incentive
• Group health benefits plan (Dental, Vision, Paramedical, and more)
• Generous staff discounts at all our properties
• Family and friends discount at Basecamp/Everwild properties
• Free access to the Everwild Nordic Spa
• Discounts on food & beverage at Rhythm & Howl
• Company paid staff events.
• Room for advancement in our growing company
• Be part of western Canada's fastest-growing hospitality brand
• A hands-on people focused Basecamp culture

Position Overview

The People & Culture Manager – Property serves as the dedicated on-property HR resource, supporting the General Manager and property leadership team in all aspects of day-to-day People & Culture operations. Reporting directly to the General Manager and working closely with Corporate People & Culture and Payroll, this role is responsible for delivering HR support across recruitment, onboarding, employee relations, performance management, health & safety, and employee engagement and offboarding.

The position also provides front-line payroll support, assisting employees and managers with payroll-related inquiries, ADP Workforce Now, and coordination with the centralized Payroll team. The role is expected to operate independently in managing day-to-day HR matters, providing guidance to managers and employees, and making sound decisions within established company policies and processes. The People & Culture Partner works collaboratively with Corporate People & Culture to ensure consistency across properties, escalating complex or sensitive matters as appropriate.

Salary: Based on Experience
Shifts: Full-time, Permanent
Location: On-Site. Hotel Locations include Canmore, Banff & Lake Louise (AB)
Positions Available: 3

Key Responsibilities:

People & Culture

• Serve as the primary on-property HR contact for managers and employees, advising on policy, procedure, and day-to-day employee relations matters.
• Lead full-cycle recruitment for the property with hiring managers and Head Office P&C — postings, screening, interviewing, offers, and onboarding.
• Own new-hire onboarding and orientation, including documentation, systems setup, and recordkeeping for work permits, visas, and LMIA-related files.
• Manage offboarding, termination processing, and exit interviews in compliance with applicable provincial employment standards.
• Maintain accurate, audit-ready employee files for the property.
• Support staff housing administration with the GM, including inspections and occupancy records where applicable.
• Support performance management, coaching managers on documentation and progressive discipline.
• Champion culture and engagement — recognition programs, social events, and property-level rollout of company-wide initiatives.
• Participate in the property's Health & Safety Committee; support incident investigation, WCB/WorkSafeBC reporting coordination, and safety training compliance.

Payroll & HRIS Support

• Maintain working knowledge of payroll fundamentals and ADP Workforce Now to resolve routine employee questions (pay stubs, deductions, timesheets, direct deposit) before escalating to Head Office Payroll.
• Ensure accurate, on-time submission of timesheets, new-hire data, status changes, and terminations to Head Office Payroll within established deadlines.
• Partner with the Payroll department to resolve payroll discrepancies affecting property employees.
• Support employees with ADP self-service navigation (pay statements, tax forms, direct deposit, personal information updates).

Compliance

• Apply working knowledge of employment standards, human rights, and occupational health & safety legislation to daily HR activity.
• Escalate complex employee relations, accommodation, or compliance matters to Head Office People & Culture.

Requirements

• 5 years of progressive HR generalist or HR Business Parner experience, ideally in a hotel, resort, or multi-property hospitality environment.
• Foundational knowledge of payroll processes and terminology; hands-on experience with ADP Workforce Now considered a strong asset.
• Diploma in Human Resources, Business Administration, or a related field; CPHR designation (or working toward) an asset.
• Working knowledge of employment standards legislation in Alberta and British Columbia, as applicable to the property.
• Intermediate proficiency with Microsoft Office (Excel, Word, Outlook); comfortable learning new HRIS/payroll platforms.
• Excellent interpersonal, communication, and conflict-resolution skills; able to build trust within a small-community, high-visibility hospitality environment.
• High degree of discretion and ability to handle confidential information.
• Strong organizational and time-management skills; able to manage competing priorities independently.
• Valid driver's licence; able to travel occasionally to Head Office as needed.

Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [email protected] to discuss your needs confidentially.