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Publié il y a 11 jours

Senior Platform Support Analyst with data cloud

@ Maarut

Toutes ses offres

Toronto, Ontario

Contrat4+ ans d’expérience
Postuler
SIGNAUX

En bref

Maarut is hiring a Senior Platform Support Analyst on contract to provide L3 production support for Salesforce Data Cloud and Loyalty Management. The work covers incident management, troubleshooting, root cause analysis, and integration issues across enterprise platforms, including on-call rotation.

Responsabilités :

  • Provide L3 production support for Salesforce platforms
  • Manage critical incidents and drive resolution
  • Perform root cause analysis and problem resolution within SLAs
  • Troubleshoot APIs, data integrations and SQL issues
  • Provide rotational on-call support

Résumé des exigences :

  • 4+ years application or production support experience
  • Hands-on Salesforce Data Cloud and/or Loyalty Management experience
  • Knowledge of ServiceNow, Splunk or Dynatrace, and ITIL processes
  • Preferably Salesforce development experience
  • Ability to work independently with minimal supervision

Outils et compétences

Salesforce Data CloudSalesforce Loyalty ManagementServiceNowSplunkDynatraceSQL
Source et dates

Type de source non vérifié · zoho

Date publiée par l’employeur
2026-10-29
Première détection par notre source
2026-10-30
Mise à jour du dossier source
2026-10-30

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauSenior
DomaineDéveloppement logiciel
Expérience4 an(s) et plus
Milieu de travailBureau, Domicile
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler
ChampValeur
Offres sur Jobsy75
Description
  • Strong hands-on experience in Salesforce Data Cloud and/or Salesforce Loyalty Management, with solid technical knowledge of platform architecture and functionality.
  • 4+ years of relevant experience in application/production support, preferably in enterprise or banking environments.
  • Experience in L3 production support, incident management, troubleshooting, root cause analysis (RCA), and problem resolution within defined SLAs.
  • Good understanding of Salesforce Data Cloud components, including DMO, DLO, Data Spaces, data ingestion, and integration flows.
  • Knowledge of Salesforce Loyalty Management, including loyalty programs, points processing, earning/redemption rules, and related integrations.
  • Experience troubleshooting APIs, data integrations, SQL queries, and upstream/downstream application issues.
  • Familiarity with ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-based incident and change management processes.
  • Strong technical background, preferably with prior Salesforce development experience, combined with hands-on production support capabilities.
  • Ability to independently manage critical incidents, coordinate with stakeholders, and drive issue resolution with minimal supervision.
  • Willingness to provide hands-on production support, including rotational on-call support when required.


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