Senior ServiceNow Specialist

Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day through a dual pipeline system of more than 1,150 kilometres of pipeline in Alberta, British Columbia and Washington state.

Trans Mountain also operates a state-of-the-art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets.

As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system.

With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets. The expansion realizes a world-class system for oil transport, developed to Canada’s high standards within one of the most stringent regulatory regimes in the world, creating long-term economic benefits, enhanced marine protection, enhanced safety and emergency management capabilities, and enhanced skilled-worker capacity building in communities and Indigenous groups.

Our Core Values

Trans Mountain’s core values – Safety, Integrity, Respect and Excellence – guide our every step. Each obstacle we’ve overcome or success we’ve experienced has been the result of a shared commitment to living these values every day. Together, we’re focused on doing the right thing for each other and our communities. If you are looking for an opportunity to apply your strengths in an environment that encourages Safety, Integrity, Respect, and Excellence, we invite you to explore this opportunity with us!

Location: Calgary, AB

Department: IT Solutions Delivery & Support

Reports to: Director, Solutions Delivery & Support

Worker Type: Employee

Schedule Type: Full Time

Work Setting: In-office

Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Senior ServiceNow Specialist. You will be responsible for the administration, configuration, enhancement, and ongoing support of the ServiceNow platform while working closely with business stakeholders, application support teams, developers, and external partners to deliver scalable, efficient, and user-centric solutions that improve service delivery, automate business processes, and ensure platform stability.

As the Senior ServiceNow Specialist, you will serve as a subject matter expert for ServiceNow modules, processes, integrations, and platform best practices while helping drive continuous improvement and platform adoption across the organization.

Key Responsibilities

• Administer and maintain the ServiceNow platform and related modules.
• Monitor platform health, performance, security and troubleshooting
• Support platform upgrades, patching activities, and release management.
• Maintain system configurations, workflows, forms, notifications, business rules and documentation.
• Configure and enhance ServiceNow capabilities including:
  • IT Service Management (ITSM)
  • Service Catalog
  • CMDB
  • HR Service Delivery (HRSD)
  • Hardware Asset Management (HAM)
  • Strategic Portfolio Management (SPM)
  • Customer Service Management (CSM)
• Build and maintain workflows using Flow Designer.
• Support integration with enterprise systems and third-party applications.
• Collaborate with developers and architects on technical solution design.
• Gather and document business requirements and translate needs into functional specifications
• Facilitate workshops and process-mapping sessions.
• Partner with business stakeholders to identify improvement and automation opportunities.
• Support User Acceptance Testing (UAT) and solution validation activities.
• Ensure platform changes align with governance standards and best practices.
• Participate in change management and release planning activities.
• Support backlog prioritization and enhancement planning.
• Monitor KPIs, SLAs, and operational performance metrics while providing regular operational and governance reporting
• Support Performance Analytics and service improvement initiatives.

Qualifications and Professional Experience

• Bachelor's degree in information technology, computer science, business or a related discipline (Equivalent combination of education and experience may be considered.)
• ITIL Foundation Certification
• 7 years of experience supporting and administering ServiceNow.
• Experience with enterprise SaaS platforms and IT service management processes.
• Experience working in Agile and DevOps environments.
• Experience working with business stakeholders to deliver process improvements.
• Technical Skills:
  • ServiceNow Administration and Configuration
  • ITSM, Service Catalog, Knowledge Management
  • CMDB and Asset Management
  • Reporting and Dashboard development
  • Change, Incident, Problem, and Request Management
• A track record of delivering high‑quality work, managing competing priorities, and supporting key business processes or operational functions.
• Demonstrated ability to work effectively with colleagues and stakeholders from a variety of backgrounds and levels across the organization.
• Effective communication skills, including the ability to convey information clearly, respectfully, and professionally.
• Proven organizational skills with the ability to manage priorities, meet deadlines, and maintain attention to detail in a fast‑paced environment.
• Commitment to inclusive practices and a willingness to contribute positively to a collaborative and supportive workplace culture.

Working Conditions

• May need to provide support outside of regular business hours and/or on the weekend.

Application

Candidates may submit their application in English or French. To apply in French, please use our French careers site: Careers (French)

At Trans Mountain, we believe in an inclusive, accessible, and barrier free recruitment and selection process for all applicants. If you require an accommodation at any point in the process, please contact us at: [email protected] or the designated Talent Acquisition Advisor. Accommodation requests will not affect the assessment of your application or candidacy or the designated Talent Acquisition Advisor. Accommodation requests will not affect the assessment of your application or candidacy.

We Build Careers and Pipelines That Last

Our story is about determination, resourcefulness and resilience. It’s about charting our own course, finding innovative solutions to challenging problems and doing the right thing. It was true when Trans Mountain became a company in 1951 and it’s just as true today. We welcome new members to our team that embrace the qualities in our story, that thrive on the new path and directions we take. Our culture is one of care and taking our responsibilities seriously. If you would like to contribute to our culture, then join our journey.

A Rewarding Opportunity

We offer:

• Valuable experience providing opportunity for professional development and career advancement;
• An opportunity to engage with and learn from some of the most talented and experienced people in the business;
• Competitive compensation;
• Comprehensive benefits programs including flexible benefits, pension and savings plans;
• A place to share a sense of purpose and build relationships;
• Meaningful work that makes a difference;
• An opportunity within the Canadian energy industry.

We value:

• The health, safety and wellness of everyone working in our company;
• Meaningful participation from Indigenous and local communities;
• The commitment and resilience of our people;
• Collaboration and achieving success together.

In keeping with Trans Mountain’s commitment to maximize benefits for communities, priority will be given to qualified candidates from Indigenous, local and regional communities along the Trans Mountain pipeline corridor.

In Alberta, the pipeline system spans the traditional territories of Treaty 6, 7 and 8, and the Métis Nation of Alberta (Zone 4).

In British Columbia, the system crosses the traditional territories of numerous First Nations that are affiliated with the Secwepemc, Dakelh (Carrier), Nlaka'pamux, Syilx/Okanagan, Interior and Coast Salish, Stó:lo, as well as the Métis.

Trans Mountain also operates through 15 First Nation Reserves located within the region spanning the BC interior through Fraser Valley.

Our Commitment to Inclusion, Diversity, Equity and Accessibility (IDEA)

Trans Mountain is committed to fostering inclusion, diversity, equity and accessibility. The diverse viewpoints and cultural knowledge that our employees bring to work enrich our organization’s collective cultural understanding, which is reflected in the work we do every day. We strive to create an environment that is free of barriers to promote full participation in the workplace. Trans Mountain welcomes new team members from traditionally underrepresented groups, including but not limited to women, Indigenous Peoples, members of racialized groups, persons with disabilities and members of the 2SLGBTQI+ community.