Senior Site Reliability Specialist (SRE)

About AlayaCare

At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.

With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

We are seeking a Senior Site Reliability Specialist (SRE) and will be reporting to the Manager, Software Development you will scale our AWS cloud infrastructure, evolve Kubernetes deployment pipelines, improve monitoring, alerting, and resiliency, and develop tooling that enables product teams to deliver safely and efficiently. For acquired Azure-based products, the focus is on monitoring, alert triage, and runbook-driven incident response rather than greenfield platform design.

The Senior SRE will own shared platform services across cloud regions, including databases, messaging, logging, search, and tenant provisioning. The candidate will lead major infrastructure initiatives and proof-of-concept efforts, contributes to technical planning and prioritization, and partners with product teams to reduce operational incidents.

The team also develops and operates AI-driven tools to streamline runbooks, accelerate incident response, and generate operational insights from platform telemetry to improve reliability and reduce manual effort.

What You’ll Do

Development, Automation, and Tooling

• Design, build, and maintain infrastructure and platform services, including Kubernetes and observability tooling.
• Implement infrastructure as code, configuration management, and automated testing to ensure reliable, repeatable environments.
• Contribute to code and configuration reviews to improve scalability, maintainability, and reuse.

Reliability and Operations

• Monitor production systems, troubleshoot issues, and improve logging, monitoring, alerting, and runbooks.
• Participate in on-call and help desk rotations, incident response, and post-incident reviews to improve long-term reliability.

Requirements and Collaboration

• Partner with Product, Engineering, and development teams to translate requirements into reliable and operable infrastructure solutions.
• Identify risks across operability, security, performance, and cost, and recommend practical trade-offs.

Continuous Improvement

• Contribute to operational quality through runbooks, security hardening, performance tuning, and process improvements.
• Stay current with emerging SRE practices, including AI-assisted operations and modern AWS platform patterns.

What You Bring to the Team

• Bachelor’s or advanced degree in computer science, Computer Engineering, or a related field, or equivalent practical or demonstrated learning experience.
• 4 to 6 years of experience in a similar role.
• Solid hands-on experience with AWS in a multi-account, multi-region environment: EKS, AWS Organizations, IAM, and KMS.
• Strong proficiency with Terraform and Infrastructure as Code workflows, including Atlantis/GitOps, state management, and module/provider upgrades.
• Practical experience running workloads on Docker and Kubernetes in production, including Gateway API ingress patterns and cluster lifecycle management (upgrades, addons, node provisioning).
• Strong experience with Linux systems administration and production troubleshooting.
• Proficiency in at least one development or scripting language such as Python, Go, or Bash.
• Experience with an observability platform (e.g. New Relic, OpenSearch, CloudWatch, OpenTelemetry, Honeycomb, Datadog) and event-driven alerting (e.g. EventBridge, SNS, PagerDuty).
• Knowledge of system and network security fundamentals, including WAF, least-privilege IAM, secrets management, and backup/disaster recovery.
• Experience participating in incident management (on-call, triage, remediation, post-incident review) and writing operational runbooks.
• Hands-on experience operating Aurora MySQL and PostgreSQL in production, including migrations, performance tuning, and backup/restore.
• Strong problem-solving skills with the ability to resolve complex operational issues through practical, scalable solutions.
• Experience working in Agile environments and delivering iteratively.
• Strong communication and collaboration skills, with the ability to work effectively across technical and non-technical teams in a distributed environment.
• Experience with AWS is required; Azure experience is an asset.
• Relevant cloud or Kubernetes certifications are an asset but not mandatory.
• Experience with cloud cost optimization (rightsizing, reserved capacity, and cost allocation tagging) is an asset.
• Experience with Flux/ArgoCD, Karpenter, or Ray/Anyscale GPU infrastructure is an asset.
• Experience monitoring production systems on Azure is an asset.
• Strong communication and collaboration skills in both French and English, with the ability to communicate clearly with technical and non-technical audiences. English fluency is required to collaborate effectively with colleagues, clients, and partners outside Quebec, where English is the primary working language.

Why Join AlayaCare?

Work With Purpose

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.

Grow in a High-Trust Culture

We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.

Balance That Works for You

We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.

Benefits That Matter

• Equity in a well-funded, scaling company.
• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.
• Parental leave top-up and family support programs.

Inclusive by Design

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.

Location and Work Model

This role is based in Montreal. At AlayaCare, our hybrid model includes 2 set in-office collaboration days/week, and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.

Ready to Join Us?

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to [email protected].