Senior Specialist, Operations - WRF

Position Summary...

The Senior Specialist, Operations role supports the Marketplace Operations team in managing cross-border seller programs and driving operational excellence. This position is responsible for analyzing seller performance, developing reporting insights, and partnering with cross-functional stakeholders to improve key operational metrics, including returns management, and customer service. The role focuses on enhancing the overall seller and customer experience across global marketplaces.

What you'll do...

Job Description

• Manage and support cross-border seller programs in collaboration with internal and external stakeholders.
• Monitor seller performance and operational metrics, identify trends, and recommend process improvements.
• Analyze and resolve operational issues to ensure a seamless seller and customer experience.
• Coordinate operational readiness and execution for Remote Fulfillment across multiple marketplaces.
• Drive continuous improvement initiatives to optimize operational processes and program outcomes.

Qualifications:

• Bachelor’s Degree required.
• 1-2 years of experience in day to day ops/logistics management.
• Experience in Retail Merchandising, Operations, or eCommerce is an asset.
• Comfort working with Microsoft Excel and PowerPoint is an asset.

Leadership Expectations:

Respect the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts with Integrity:

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve our Customers:

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive for Excellence:

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

The pay range for this position is $64,700.00 - $88,990.00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 64,700.00 à 88,990.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 ARGENTIA RD, MISSISSAUGA, ON L5N 1P9, Canada

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