Server - Casino Nanaimo

River Rock Casino Resort is seeking enthusiastic, customer-focused individuals to join our Food & Beverage team as Server/Bartender. In this role, you will create memorable dining experiences by providing professional, attentive, and efficient service while maintaining the highest standards of hospitality.

Working in a fast-paced environment, you will collaborate with kitchen and bar teams to ensure seamless service, build positive guest relationships, and contribute to an outstanding dining atmosphere. If you are passionate about hospitality, enjoy working as part of a team, and thrive in a guest-focused environment, we encourage you to apply.

Key Accountabilities

• Greetings guests warmly, using names whenever possible to create a personalized and memorable experience.

• Escorts guests to tables when required, presents menus, and highlight daily features and promotions.

• Describes menu items and beverages with confidence, including preparation methods and flavor profiles.

• Takes accurate guest orders, offers thoughtful recommendations, and anticipates guest needs.

• Serves food and beverages promptly, checks in for satisfaction, and ensures a seamless dining experience.

• Prepare beverages and select food items when applicable.

• Addresses guest concerns with professionalism or escalate to leadership when needed.

• Presents bills upon request and processes payments accurately.

• Clears and resets tables, maintains cleanliness, and restocks service areas as required.

• Completes opening and closing responsibilities, including cash float counts when applicable.

• Assists in covering other sections to support overall service flow.

• Exercises sound judgment when serving alcoholic beverages and follows Serving it Right standards

• Communicate effectively with all operational departments to support smooth service.

• Builds strong working relationships with guests, ownership, and team members.

• Ensures adherence to licensing laws, health and safety standards, and all regulatory requirements.

• Performs other duties as assigned to support the success of the venue.

Education & Qualifications

• Minimum 1 year of serving experience with strong, service-oriented communication skills.

• Experience with Squirrel POS system an asset

• Serving It Right Certification

• Ability to obtain and maintain a Gaming Worker License.

Work Environment Considerations: Standing for extended periods and supporting the operation during non-traditional hours, including evenings, weekends, and holidays, as part of delivering exceptional guest experiences.

Skills: The required skills such as clear communication and customer service are essential for interacting with guests and ensuring their needs are met promptly and courteously. Attention to detail and multitasking abilities help manage multiple tables and orders efficiently without compromising service quality. Physical stamina is necessary to maintain energy and focus throughout long shifts involving standing and walking. Preferred skills like knowledge of POS systems and food safety certifications enhance daily operations by streamlining order processing and ensuring compliance with health regulations.

Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified team members. Accommodation is available throughout the recruitment and selection process. Team members requiring accommodation are encouraged to contact Human Resources at any stage of the process.

We thank all applicants for their interest; however, only those who meet the requirements will be contacted.