Publié il y a 5 jours
SERVICE ADVISOR
@ Senchuk Ford Sales Ltd
Estevan, Saskatchewan
En bref
Senchuk Ford Sales Ltd is hiring a full-time Service Advisor to manage the whole service experience, from greeting customers and writing repair orders to explaining repairs, estimates and final billing. The role requires at least one year of Service Advisor experience, with no formal training provided.
Responsabilités :
- Greet customers and listen to vehicle concerns
- Create and manage repair orders
- Coordinate technicians, parts and appointments
- Prepare estimates and explain repairs and warranties
- Review invoices, process payments and resolve complaints
Résumé des exigences :
- At least 1 year as a Service Advisor required
- Calm handling of stressed vehicle owners
- Basic knowledge of car systems and repair processes
- Ability to juggle many repair orders and calls
- Strong critical thinking and conflict resolution
Source et dates
Flux d’un site d’emploi · saskjobs
- Date publiée par l’employeur
- 2026-11-04
- Première détection par notre source
- 2026-11-05
- Mise à jour du dossier source
- 2026-11-05
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Expérience | 1 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Magasin, Véhicule |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur élevé |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Senchuk Ford Sales Ltd
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 1 |
Description
You will manage the entire service experience from the first greeting and vehicle drop-off to explaining repairs, handling billing and following up after the job is done.
Core Roles and Responsibilities
- Greet customers professionally, Listen to vehicle concerns and
symptoms
- Translate technical jargon from mechanics into clear, simple
language that customers can easily understand
Workflow and Technician Coordination
- Create and manage repair orders (ROs)
- Relay clear instructions from the customer to the technicians
- Schedule and balance appointments
- Collaborate with the parts department
Estimates & Approvals
- Prepare cost estimates and Obtain customer authorization
- Recommend routine maintenance and suggested services
- Explain warranty coverages
Checkout and Follow-Up
- Review final invoices with the customer
- Process payments and handle vehicle pick-up or loaner contracts
- Resolve customer complaints or post-service issues
Key Skills Needed
- Managing stressed or frustrated vehicle owners with a calm,
friendly attitude
- Automotive Knowledge: Understanding basic car systems, parts, and
repair processes
- Organization & Multitasking: Juggling dozens of active repair
orders, phone calls and technician updates simultaneously
Required Qualifications & Skills
***Experience: MUST have at least 1 year experience as a Service
Advisor. This is not an entry-level position. Candidates must
possess full, working proficiency as a Service Advisor from day
one. Formal training on core duties will not be provided.
Ability to multitask, handle high-pressure deadlines, think critically, and resolve scheduling conflicts
We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted.
Journal
Visible seulement par vous. Conservé sur cet appareil, et dans votre compte une fois connecté.