Publié il y a 12 jours
Service Advisor - Non-Technical
@ Rocky Mountain Equipment
Alberta
En bref
Rocky Mountain Equipment is hiring a full-time Service Advisor at its Balzac, AB branch, reporting to the Service Sales Manager. The role liaises between customers needing repairs and the Service Manager, handling estimates, billing, work orders and warranty administration. The posting describes a comprehensive benefits package and a Group Retirement Plan.
Responsabilités :
- Take customer calls and prepare service plans and estimates
- Present billing statements and explain charges
- Finalize work orders and maintain CDK service records
- Administer warranty claims for machines
- Update WIP spreadsheets and give repair status updates
Résumé des exigences :
- High school diploma
- Excellent Microsoft Word and Excel skills
- Exceptional customer service and communication skills
- Previous administrative experience
- Agriculture or construction equipment knowledge is an asset
- Warranty or service writer experience is an asset
Outils et compétences
Source et dates
Site carrière / système de candidatures · adp
- Date publiée par l’employeur
- 2026-11-02
- Première détection par notre source
- 2026-11-14
- Mise à jour du dossier source
- 2026-11-14
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau, Chez les clients |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Formation | Secondaire (DES) (exigé) |
| Avantages mentionnés | Horaire flexible, Régime de retraite, Formation payée |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Rocky Mountain Equipment
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Right By You.
Description complète de l’entreprise
Rocky Mountain Equipment (RME) is a consolidator of agriculture and construction equipment dealerships, primarily focused around the CNH brands. RME’s business employs 1000+ people directly, and serves tens of thousands more customers and their employees. Operating 45 dealerships across Alberta, Saskatchewan and Manitoba as well as serving customers radiating beyond those three provinces, RME’s is committed to providing our equipment partners with a reliable and consistent experience through each customer interaction. No matter where our customers might find themselves – from a new equipment purchase, to a service booking or part inquiry, customers know that their nearest RME location is dedicated to doing right by them. www.rockymtn.com
- Abonnés LinkedIn
- 8 810
- Personnes associées sur LinkedIn
- 517
- Bureaux déclarés
- #301 - 3345 8th Street SE, Calgary, AB T2G 3A4, CA
- Catégories d’activité
- Construction
- Machinery Manufacturing
- Agriculture
- Autres noms enregistrés
- Rocky Mountain Equipment
- Spécialités
- Agriculture
- Construction
- Heavy Equipment
- Precision Farming
- and Water Management
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 1 475 299
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Rocky Mountain Equipment (RME) is a consolidator of agriculture and construction equipment dealerships, primarily focused around the CNH brands. RME’s business employs 1000+ people directly, and serves tens of thousands more customers and their employees. Operating 45 dealerships across Alberta, Saskatchewan and Manitoba as well as serving customers radiating beyond those three provinces, RME’s is committed to…
| Champ | Valeur |
|---|---|
| Secteur | Machinery Manufacturing |
| Taille | 501-1,000 employees |
| Siège social | Calgary, AB |
| Type d’organisation | Privately Held |
| Fondée en | 2007 |
| Spécialités | AgricultureConstructionHeavy EquipmentPrecision Farmingand Water Management |
| Offres sur Jobsy | 214 |
| Voir la page |
JOB TITLE: Service Advisor – Non-Technical
POSITION TYPE: Permanent, Full-Time
BRANCH: Balzac, AB
REPORTING TO: Service Sales Manager
The Alberta Agriculture industry is growing, and you could be part of the momentum with Rocky Mountain Equipment. RME consists of 45 construction and agricultural equipment branches across Alberta, Saskatchewan, and Manitoba. Our commitment of doing 'Right by You' empowers us to provide a consistent, reliable, and safe experience to all our customers and build long-lasting relationships with the greater community.
The Service Advisor is the liaison between customers in need of repairs and the Service Manager. The advisor schedules maintenance and handles the appropriate paperwork. As the successful candidate, you will be the point person for customer inquiries, complaints, and estimates. If process-driven, efficient and organized describe how you like to work, the Service Advisor position is for you. It doesn’t stop there—RME is committed to offering comprehensive training, support and career development to our employees to assist them with their career goals.
Job Duties and Responsibilities Include:
- Communicate with customers by taking phone calls and meeting with clients to formulate the best service plan for their budget and needs.
- Present cost estimates, billing statements, and explain billing details to customers.
- Utilize CDK to maintain electronic and/or paper records of completed service work.
- Provide detailed explanations of work completed by mechanics and communicate suggestions for future maintenance.
- Review and finalize all work orders; ensuring that proper stock numbers, hours submitted, accounts charged, and wording is correct and signed off by the service manager.
- Receive and request payment from customers.
- Liaise with customers to provide consistent updates on status of repairs.
- Administer warranty process; checking hours on machine, entering information into warranty site, and work through all further steps of warranty process.
- Update WIP spreadsheets with new and closed work orders and current status.
- Other duties as assigned.
Job Requirements and Qualifications Include:
- High school diploma.
- Excellent computer skills including Microsoft Word, Excel, and other software.
- Exceptional customer service skills and communication skills.
- Previous administrative experience.
- Ability to interpret work orders, billing statements, safety considerations, and necessary maintenance for a variety of equipment.
- Technical Knowledge of agriculture and/or construction equipment is an asset.
- Previous warranty administration experience with New Holland Equipment is an asset.
- Previous Service Writer experience within an agricultural, construction, automotive or other heavy equipment shop is an asset.
We offer a comprehensive benefits package with flexible plans to suit your needs, along with a Group Retirement Plan. We are committed to empowering and investing in our employees to build and maintain relationships with the communities and businesses we serve, which is why we offer competitive salaries across all positions and family health/personal days for all employees each year.
We thank all applicants for their interest; however, only candidates selected for an interview will be notified.
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