Publié il y a 17 jours
Service Delivery Manager
@ Cognizant
Vancouver, Colombie-Britannique
SIGNAUX
En bref
Cognizant is hiring a Service Delivery Manager for its Cloud Infrastructure and Security team in Vancouver, BC, to oversee infrastructure and support services, meet SLAs and KPIs, and act as the main client contact. The role is hybrid, requiring 3 office days a week, with a base salary of $112,000 to $130,000 per year plus an eligible discretionary bonus.
Responsabilités :
- Gérer la prestation de services de bout en bout et le respect des ententes de niveau de service
- Agir comme principal point de contact auprès des clients et des parties prenantes
- Diriger la gestion des incidents, des problèmes et des escalades
- Assurer la gouvernance opérationnelle, les examens de service et la gestion des risques
- Coordonner les équipes interfonctionnelles et les ressources
Résumé des exigences :
- 7 ans et plus d'expérience en gestion des services TI (ITIL/ITSM)
- 5 ans et plus de gestion de la prestation de services, des ENS et des KPI
- Solides compétences en gestion de la clientèle et des parties prenantes
- Expérience de gestion d'équipes interfonctionnelles
- Excellentes aptitudes en communication, relations et présentation
Outils et compétences
Source et dates
Type de source non vérifié · apify-linkedin
- Date publiée par l’employeur
- 2026-10-28
- Première détection par notre source
- 2026-11-15
- Mise à jour du dossier source
- 2026-11-15
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Senior |
| Domaine | Ventes |
| Expérience | 7 an(s) et plus |
| Expérience en gestion | 5 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Milieu de travail | Bureau, Chez les clients |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Permis et certifications | ITIL Foundation, ITIL Managing Professional, PMP, ServiceNow certification |
| Avantages mentionnés | Prime de rendement, Mieux-être |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Cognizant
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.
- Abonnés LinkedIn
- 9 028 531
- Personnes associées sur LinkedIn
- 354 087
- Bureaux déclarés
- 300 Frank W Burr Blvd, Suite 600, Teaneck, New Jersey 07666, US
- Second Floor, Phoenix, Arizona 85029, US
- Thoraipakkam, Chennai, Tamil Nadu 600 096, IN
- 1 Kingdom Street, Paddington Central, London, W2 6BD, GB
- 3rd floor, Technopolis, Kakkanad, Kochi, Kerala 682 037, IN
- Soroksári út, 44., Budapest, Budapest 1095, HU
- 129 Church St, New Haven, CT 06510, US
- 15 William St, Melbourne, VIC 3000, AU
- 50 Boulevard Haussmann, Paris, IdF 75009, FR
- Via Monte di Pieta, 21, Milan, Lomb. 20121, IT
- Havenlaan 86C, Box 408, Brussels, Brussels Region 1000, BE
- 7301 Ohms Ln, Edina, MN 55439, US
- Anson Rd, Singapore, Singapore, SG
- 28 Margaret St, Sydney, NSW 2000, AU
- aleja Grunwaldzka 411, Gdansk, PM 80-309, PL
- 9655 Maroon Circle, Englewood, CO 80112, US
- Hardstrasse 201, Prime Tower office 18th floor, Zurich, 8005, CH
- St.-Martin-Straße 106, Munich, BY 81669, DE
- Drammensveien 145B, Oslo, Oslo 0277, NO
- Savanoriu prospektas 16, Vilnius, Vilniaus 03116, LT
- Calle Miraflores 222, Santiago, Santiago Metropolitan 8320000, CL
- Toldbodgade, Copenhagen, Capital Region 1253, DK
- Placa d'Europa, l'Hospitalet de Llobregat, Catalonia 08908, ES
- Calle Moreno no. 845 to 899, on the corner of Calle Tacuarí no. 242 to 292, Buenos Aires, AR
- Tucumán 3720, Bulnes Street, Buenos Aires, AR
- 200 Barangaroo Avenue, Barangaroo, New South Wales, AU
- Science Hub Tower 4, 1110 Campus Avenue, Mckinley Hill Cyber Park, 1st-4th floor, Taguig City , 1634, PH
- Avenida das Nações Unidas 14.171, Vila Gertrudes, Torre A – Ebony – 6° andar, São Paulo, SP, CEP 04794-000, BR
- Catégories d’activité
- Travel
- Software Engineering
- Electronics
- Health Care
- Consulting
- Software
- Cloud Computing
- Medical
- Manufacturing
- Information Technology
- Retail
- Financial Services
- Industrial Automation
- Artificial Intelligence (AI)
- Business Process Automation (BPA)
- Autres noms enregistrés
- Cognizant
- Spécialités
- Interactive
- Intelligent Process Automation
- Digital Engineering
- Industry & Platform Solutions
- Internet of Things
- Artificial Intelligence
- Cloud
- Data
- Healthcare
- Banking
- Finance
- Fintech
- Manufacturing
- Retail
- Technology
- and Salesforce
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 241 000
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.
| Champ | Valeur |
|---|---|
| Secteur | IT Services and IT Consulting |
| Taille | 10,001+ employees |
| Siège social | Teaneck, New Jersey |
| Type d’organisation | Public Company |
| Spécialités | InteractiveIntelligent Process AutomationDigital EngineeringIndustry & Platform SolutionsInternet of ThingsArtificial IntelligenceCloudData HealthcareBanking |
| Offres sur Jobsy | 59 |
| Voir la page |
Description
About The Role
As a Service Delivery Manager, you will make an impact by overseeing the delivery of infrastructure and support services, ensuring service levels are achieved, operational performance is maintained, and client expectations are consistently met. You will act as the primary point of contact for service governance, stakeholder management, escalations, and continuous service improvement. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Engagement Delivery Lead.
In this role, you will
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Vancouver, BC. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What You Need To Have To Be Considered
Total Compensation
We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $112,000.00 – 130,000.00 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.
As a Service Delivery Manager, you will make an impact by overseeing the delivery of infrastructure and support services, ensuring service levels are achieved, operational performance is maintained, and client expectations are consistently met. You will act as the primary point of contact for service governance, stakeholder management, escalations, and continuous service improvement. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Engagement Delivery Lead.
In this role, you will
- Manage end-to-end service delivery, ensuring SLAs, KPIs, and operational commitments are consistently achieved.
- Act as the primary point of contact for customers and stakeholders, building strong relationships and ensuring alignment on service expectations.
- Lead incident, problem, and escalation management activities to ensure timely resolution and minimal business impact.
- Drive operational governance through regular service reviews, risk management, compliance monitoring, and performance management.
- Coordinate cross-functional teams and resources to ensure effective service delivery and operational support.
- Identify and implement continuous improvement initiatives to enhance service quality, efficiency, and customer satisfaction.
- Oversee change management and service transition activities, ensuring operational readiness and successful adoption of new services.
- Develop and deliver service reporting, dashboards, and executive-level updates, providing actionable insights and recommendations for service improvement.
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Vancouver, BC. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What You Need To Have To Be Considered
- 7+ years of experience in IT Service Management (ITIL/ITSM).
- 5+ years of experience managing service delivery, SLAs, KPIs, and operational performance.
- Strong experience in customer and stakeholder management.
- Proficient in incident, problem, and escalation management.
- Strong background in operational governance, service reporting, and performance management.
- Experience leading cross-functional teams and coordinating resources across multiple support functions.
- Excellent communication, relationship management, and presentation skills.
- Proven ability to drive continuous improvement and service excellence initiative
- Experience managing infrastructure support or managed services engagements.
- Experience leading service transition and organizational change initiatives.
- Exposure to banking, financial services, or other highly regulated industries.
- Experience with ServiceNow or similar ITSM platforms.
- ITIL Foundation, ITIL Managing Professional, PMP, or ServiceNow certifications.
Total Compensation
We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $112,000.00 – 130,000.00 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.
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