Publié hier
Service Desk Agent (Temporary - 12 months)
@ Hydro Ottawa Limited
Ottawa, Ontario
En bref
Hydro Ottawa Limited is hiring a temporary full-time Service Desk Agent for 12 months in Ottawa, ON. The role handles administrative work for new service connections, upgrades and removals, including work orders, scheduling, payments and customer inquiries. The posting states a hybrid model, a salary range of $56,173 to $86,276.45, and a posting end date of November 16, 2026.
Responsabilités :
- Create and manage work orders in JDE and related customer systems
- Schedule appointments for Hydro Ottawa and contractor crews
- Respond to customer and contractor inquiries using GIS and mapping tools
- Validate job readiness before booking appointments
- Reconcile daily appointments and monthly open work orders
Résumé des exigences :
- Secondary school diploma
- Post-secondary courses or experience in repair, maintenance or service
- English essential, oral and written
- Regulated utility experience with OEB knowledge is an asset
- Bilingual English and French is an asset
Outils et compétences
Source et dates
Site carrière / système de candidatures · workday
- Date publiée par l’employeur
- 2026-11-09
- Première détection par notre source
- 2026-11-10
- Mise à jour du dossier source
- 2026-11-10
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Candidatures encouragées | Personnes handicapées |
| Formation | Secondaire (DES) (exigé) |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Hydro Ottawa Limited
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
We energize our community!
Description complète de l’entreprise
At Hydro Ottawa Group, we're more than just an energy company; we're a community partner with more than a century of deep roots in the National Capital Region. Wholly owned by the City of Ottawa, we're dedicated to driving energy innovation that directly enhances the quality of life in our community. As a diversified, sustainable energy company we're leading the charge towards a smarter energy future by delivering innovative solutions across electricity distribution (Hydro Ottawa Limited), renewable energy generation (Portage Power), energy solutions (Envari Energy Solutions), and fibre optic connectivity (Hiboo Networks). Every facet of our work is about empowering our customers, engaging our employees, elevating our communities and building a more sustainable, reliable, and efficient National Capital Region. Visit our website: www.hydroottawagroup.com Au Groupe Hydro Ottawa, nous sommes bien plus qu’une compagnie d’électricité : nous sommes un partenaire communautaire détenu à part entière par la Ville d’Ottawa et profondément ancré dans la région de la capitale nationale depuis plus d’un siècle. Nous avons à cœur de stimuler les innovations dans le domaine de l’énergie qui améliorent directement la qualité de vie dans notre communauté. En qualité de compagnie diversifiée axée sur l’énergie renouvelable, nous menons la transition vers un avenir énergétique plus intelligent en proposant des solutions novatrices dans différents champs d’activité : distribution d’électricité (Hydro Ottawa limitée), production d’énergies renouvelables (Portage Énergie), solutions énergétiques (Envari Solutions énergétiques) et connectivité par fibre optique (Réseaux Hiboo). Tous les aspects de notre travail visent à accroître l’autonomie de nos clients, à mobiliser nos employés, à renforcer nos communautés et à améliorer la durabilité, la fiabilité et l’efficacité de la région de la capitale nationale. Consultez notre site web : www.hydroottawagroup.com/FR
- Abonnés LinkedIn
- 22 168
- Personnes associées sur LinkedIn
- 615
- Bureaux déclarés
- Ottawa, CA
- Catégories d’activité
- Renewable Energy
- Industrial
- Energy
- Electrical Distribution
- Autres noms enregistrés
- Hydro Ottawa
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 4 354 610
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
At Hydro Ottawa Group, we're more than just an energy company; we're a community partner with more than a century of deep roots in the National Capital Region. Wholly owned by the City of Ottawa, we're dedicated to driving energy innovation that directly enhances the quality of life in our community. As a diversified, sustainable energy company we're leading the charge towards a smarter energy future by delivering…
| Champ | Valeur |
|---|---|
| Secteur | Energy Technology |
| Taille | 501-1,000 employees |
| Siège social | Ottawa |
| Type d’organisation | Privately Held |
| Offres sur Jobsy | 12 |
| Voir la page |
Please Note: If you are a current Hydro Ottawa employee with access to Workday, apply to this job via the Workday application.
At Hydro Ottawa, we empower the lives of the people in the communities we serve.
As the electricity distributor to the Nation’s Capital, our work powers all the essential activities that make up our lives - at home, at work and at play. And as Ontario’s largest municipally-owned producer of green power, we are leading the way to a greener tomorrow.
We are looking for trailblazers and innovators to join us as we build an energy future that will keep our City and our planet green for generations to come.
Are you ready to make a difference in our community?
JOB SUMMARY
The Service Desk Agent is responsible for all administrative duties required to administer the new service connection, service upgrade and service removal processes. This includes coordinating service layout requests, work order creation, premise creation, customer account and service point creation, payments, appointment scheduling and all record and closing activities.
MAJOR RESPONSIBILITIES
- Create and manage section work orders through its life cycle using Hydro Ottawa’s Enterprise Resource Planning (ERP) software, e.g., JDE.
- Document job details and associated contact notes in relevant customer information systems, i.e., Service Manager, Outage Management System, Customer Care and Billing, and/or Mobile Workforce Management.
- Schedule appointments for Hydro Ottawa and contractor crews.
- Provide support and information to area supervisors and crews for jobs and respond to inquiries as required.
- Respond to customer and contractor general inquiries.
- Use various mapping tools such as Geographic Information System (GIS) or Google Maps/Earth to respond to customer inquiries regarding distribution plant ownership, property attributes and vegetation management responsibility (i.e. who is responsible for the costs of trimming or removal of trees).
- Validate readiness of job before booking appointment, i.e., payment received, pre-work and trench inspections complete, valid ESA Permit obtained as required.
- Book customer appointments for Hydro Ottawa work.
- Maintain multiple databases.
- Process and record customer requests when seeking guidance related to underground plant locate notices.
- Monthly reconciliation and status reporting for open Work Orders.
- Daily reconciliation of previous days appointment and emergency work.
- Provide guidance, clarification, explanation, and training as required, of process to internal staff, external agencies and to the general public, pertaining to underground locates, the connection order business and other Hydro Ottawa related functions such as vegetation management and demolition permits.
- Receive and respond to escalated inquiries including making recommendations in support of resolution to customer complaints.
- Perform other related duties as required.
EDUCATION AND EXPERIENCE
- Secondary school diploma.
- Post-secondary courses or experience in a related field such as repair, maintenance or service industry.
- Experience in a regulated utility environment with knowledge of applicable OEB requirements such as service levels, rates, and service sizes, as well as guidelines and regulations considered an asset.
ADDITIONAL REQUIREMENTS
- English essential, both oral and written.
- Bilingual (English/ French) considered an asset.
The terms and conditions of employment for this position are governed by the collective agreement between Hydro Ottawa Limited and IBEW Local 636.
Hydro Ottawa offers a Hybrid Work Model. Hybrid work is position specific, details of the hybrid model will be discussed with successful candidates.
Hydro Ottawa may use artificial intelligence (“AI”) during the recruitment process to aid in the screening and selection of candidates.
Location:
Ottawa, ONThe terms and conditions of employment for this position are governed by the collective agreement between Hydro Ottawa Limited and the applicable union.
Pay Range Minimum:
$56,173.00Pay Range Maximum:
$86,276.45Posting End Date (if applicable):
November 16, 2026Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.
Applicants must be legally entitled to work in Canada.
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