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Publié le mois dernier

Service Desk Analyst

@ Exchange Technology Services Inc.

Toutes ses offres Site Web

Thunder Bay, Ontario

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SIGNAUX

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Exchange Technology Services Inc. is hiring a Service Desk Analyst in Thunder Bay, Ontario, reporting to the Service Desk Manager. The role provides onsite and remote technical support to end users and client companies, covering hardware, software, troubleshooting and configuration. The position is fully on-site with a stated salary of $50,000 and on-call or shift work as required.

Responsabilités :

Manage incidents and service requests
Provide onsite and remote support for hardware and software
Maintain documentation and communicate with clients
Participate in backups, restoration and other IT services

Résumé des exigences :

Experience with Microsoft 365, Exchange, Azure and SharePoint
Experience with Active Directory and Windows operating systems
Experience building and repairing computer hardware
Helpdesk or customer service experience preferred

Outils et compétences

Microsoft Office 365 SharePoint Microsoft Azure Microsoft Exchange Active Directory Windows Server

Avantages mentionnés

Régime de retraiteOptions d’achat

Source et dates

Site carrière / système de candidatures · dayforce-feed

Date publiée par l’employeur: 2026-10-08
Première détection par notre source: 2026-10-13
Mise à jour du dossier source: 2026-10-28

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

Niveau	Débutant
Domaine	TI
Horaire	jour, soir
Déplacements	avion : aucun · route : modérés
Milieu de travail	Bureau, Chez les clients
Position	Assis et debout
Exigences physiques	physique faible · ordinateur élevé
Langues	English
Permis de conduire	exigé
Vérifications	casier judiciaire
Formation	Collégial (DEC) (préféré), Baccalauréat (préféré)
Domaines d’études	Information Technology, Computer Science
Avantages mentionnés	Régime de retraite, Actions ou participation

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Exchange Technology Services Inc.

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Manitoba Made - Total IT Solutions Provider

Description complète de l’entreprise

Exchange Technology Services is the only IT Total Solution Provider (TSP) in Manitoba. At Exchange Technology Services, we are committed to empowering small and medium businesses within our community with cutting-edge IT solutions. Our comprehensive suite of services includes cybersecurity, data and applications management, professional services, field services, and business intelligence. Drawing on our experience and expertise in delivering tech services to companies of all sizes, we offer practical solutions across diverse industries. Our headquarters is based in Winnipeg, Manitoba, and we have additional locations in Thunder Bay, Toronto, and Calgary.

Abonnés LinkedIn: 3 933
Personnes associées sur LinkedIn: 105
Bureaux déclarés: 1558 Willson Pl, Winnipeg, Manitoba R3T 0Y4, CA
151 Brock St W, Thunder Bay, Ontario P7E 4H9, CA
250 6 Ave SW, Suite 1420, Calgary, Alberta T2P 3H7, CA
Catégories d’activité: Information Technology
Information and Communications Technology (ICT)
Information Services
Autres noms enregistrés: Exchange Technology Services Inc.
Exchange Technology Services
Spécialités: Networking
End User Computing
Applications
Data Center
Virtualization
Storage
Hybrid IT
Mobility
Solution Architecture
IT Strategy
Business Inteligence
Business Analyst
and Licensing
Le profil indique une agence de recrutement: Non
Investissement total déclaré: 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

Champ	Valeur
Secteur	IT Services and IT Consulting
Taille	51-200 employees
Siège social	Winnipeg, Manitoba
Type d’organisation	Privately Held
Fondée en	2015
Spécialités	NetworkingEnd User ComputingApplicationsData CenterVirtualizationStorageHybrid ITMobilitySolution ArchitectureIT Strategy
Offres sur Jobsy	7
LinkedIn	Voir la page

Description

About Us:

Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US.

If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us.

Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together.

JOB OVERVIEW
	Reporting to the Service Desk Manager, the Service Desk Analyst is responsible for providing technical support to end-users, troubleshooting issues, and providing excellent customer service. Job Location: 151 Brock St. W. Thunder Bay, ON. This is a fully on-site position based in Thunder Bay. Candidates local to Thunder Bay or planning to relocate are encouraged to apply. Applicants from outside the area are welcome; however, relocation costs will be at the successful candidate's own expense. Salary: $50,000.00
KEY RESPONSIBILITIES
	Managing incidents and service requests Maintaining documentation Communication with clients regularly Offer both onsite and remote support for computer hardware, software applications, incident troubleshooting, and configuration to an assigned group of client companies Participate in IT Services as assigned (e.g., backups/restoration, thread prevention, etc) Additional responsibilities as assigned.
QUALIFICATIONS
	EDUCATION & EXPERIENCE
		Bachelor’s degree or College diploma in Information Technology, Computer Science, or a related field considered an asset Previous experience with MS Office applications, Office 365, SharePoint/One Drive, Microsoft Azure, and Microsoft Exchange required Previous experience building and repairing computer hardware, and a working knowledge of past and existing computer hardware components & technologies required Previous experience with Active Directory, Domain Services, and Windows Operating Systems (Consumer/Server) required Previous experience in a Customer Service or Helpdesk Environment is preferred
	KNOWLEDGE, SKILLS & ABILITIES
		Technical Support and Troubleshooting skills Analytical skills with the ability to solve complex issues Excellent customer support and customer service skills Ability to work well in a team A theoretical working knowledge of virtualization and remote application delivery services preferred Strong ability to prioritize tasks and meet deadlines Strong attention to detail and accuracy Professional verbal and written communication skills Experience in a fast-paced environment with multitasking responsibilities Must possess a valid driver’s license and be willing to travel regularly to client locations
WORKING CONDITIONS
	Must be able to obtain and maintain a clear criminal record check Physically able to perform all listed job duties This role involves working in a variety of environments and includes regular interaction with staff and members of the public On Call/Shiftwork as required to provide after-hour client support Various shifts at a fast pace to meet service level requirements of our clients Must be able to obtain and maintain a clear criminal record check Physically able to perform all listed job duties

Methods and procedures described or implied in the job profile may be altered to accommodate employees.

What We Offer:

Competitive salary and benefits package
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Subsidized Phone Plan
Opportunities for professional development and career growth
Collaborative and innovative work environment

If this sounds like an opportunity you would like to be a part of, please apply!

Please note, Exchange Technology Services is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. Please reach out to [email protected] if you have any questions.

Exchange Technology Services uses Artificial Intelligence (AI) to generate candidate summaries based on information provided in the candidate's application and resume. These summaries are intended to support, but not replace, human review during the recruitment process. We do not use AI to make any final hiring or interview decisions.

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Service Desk Analyst

En bref

Responsabilités :

Résumé des exigences :

Outils et compétences

Avantages mentionnés

Détails du poste

Exchange Technology Services Inc.

Description complète de l’entreprise

Journal

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