Publié il y a 10 jours
Service Desk Team Lead
@ 10 Percent Recruiting
Edmonton, Alberta
En bref
10 Percent Recruiting is hiring a Service Desk Team Lead on a 12-month contract at multiple Edmonton, Alberta sites, on-site. The role leads a service desk team, provides Level 2 technical support across devices and networks, manages assets and documentation, and delivers user training. Candidates must be legally entitled to work in Canada.
Responsabilités :
- Lead and mentor service desk team members
- Coordinate service requests, incidents and escalations
- Provide Level 2 technical support in person, by phone and remotely
- Manage device lifecycle, inventory and audits
- Develop user guides, knowledge base articles and training
Résumé des exigences :
- 5+ years in service desk or IT support
- Senior, lead or mentor experience
- Strong Windows and macOS knowledge
- Experience with ServiceNow or Jira Service Management
- Two or more listed IT certifications
- Excellent verbal and written communication
Outils et compétences
Avantages mentionnés
Source et dates
Type de source non vérifié · manatal
- Date publiée par l’employeur
- 2026-10-31
- Première détection par notre source
- 2026-10-31
- Mise à jour du dossier source
- 2026-11-07
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Chef d’équipe |
| Domaine | TI |
| Expérience | 5 an(s) et plus |
| Gestion d’équipe | Oui |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : minimes |
| Milieu de travail | Bureau, Chez les clients |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Permis et certifications | ITIL, Google IT Support Professional Certificate, Microsoft 365 Certified: Fundamentals, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Certified: Teams Administrator Associate, Microsoft Security, Compliance and Identity Fundamentals |
| Formation | Secondaire (DES) (exigé), Collégial (DEC) (préféré) |
| Domaines d’études | Information Technology |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
10 Percent Recruiting
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Relationship focused and value-driven; obsessed with perfect fits at value pricing!
Description complète de l’entreprise
We’re Shaping the Future of Professional Placement! Championing Our Mission: World-class recruitment tailored to your business needs and culture. Making hiring cost-effective, saving you time and money. Your long-term partner and top choice! Through the strategic utilization of cutting-edge web technologies, we optimize our recruitment processes, reducing expenses while upholding our unwavering commitment to professionalism and meticulous attention to detail. Our primary goal is unwavering: to consistently produce outstanding outcomes for both our clients and candidates, aligning with the market's call for an efficient operational model. MARKET REQUIRES A LOW COST MODEL With over seven decades of sales and recruitment proficiency, we have consistently received feedback from our clientele, indicating their concerns regarding fees reaching as high as 25%. They acknowledge the evolving landscape where recruiting agencies harness social media for expedited consultant engagement, resulting in swifter candidate placements. Our services cater to a wide spectrum of skilled professionals, as well as medium and large-scale enterprises in Western Canada, irrespective of their HR capabilities. The prevailing market dynamic necessitates an economically viable recruitment solution, and that is precisely what 10 Percent Recruiting provides. Beyond presenting a cost-conscious alternative, we deliver top-tier service through our highly efficient recruitment delivery mechanism.
- Abonnés LinkedIn
- 16 564
- Personnes associées sur LinkedIn
- 12
- Bureaux déclarés
- 10055 106 St NW, #1000, Edmonton, Alberta T5J 2Y2, CA
- Autres noms enregistrés
- 10 Percent Recruiting Ltd.
- Spécialités
- Business Intelligence
- Cyber Security
- Infrastructure Analysts
- and Solution Architects
- Le profil indique une agence de recrutement
- Oui
We’re Shaping the Future of Professional Placement! Championing Our Mission: World-class recruitment tailored to your business needs and culture. Making hiring cost-effective, saving you time and money. Your long-term partner and top choice! Through the strategic utilization of cutting-edge web technologies, we optimize our recruitment processes, reducing expenses while upholding our unwavering commitment to…
| Champ | Valeur |
|---|---|
| Secteur | IT Services and IT Consulting |
| Taille | 11-50 employees |
| Siège social | Edmonton, Alberta |
| Type d’organisation | Privately Held |
| Fondée en | 2015 |
| Spécialités | Business IntelligenceCyber SecurityInfrastructure Analystsand Solution Architects |
| Offres sur Jobsy | 19 |
| Voir la page |
Job Title: Service Desk Team Lead
Location: Multi-site Edmonton, Alberta (On-Site)
Type: 12-Month Contract
All applicants must be legally entitled to work in Canada.
The Position:
Our client is seeking an experienced Service Desk Team Lead to provide technical leadership and hands-on support within a multi-site technology environment. You will work closely with technical teams, end users, vendors, and business stakeholders to ensure technology services remain reliable, secure, accessible, and well-supported.
You will play a key role in service desk operations, escalations, asset management, user support, technology deployment, training, documentation, and continuous improvement while helping deliver exceptional service to end users.
What You'll Do:
Service Desk Leadership & Operations
- Provide leadership, mentoring, and technical guidance to support team members.
- Coordinate service requests, incidents, and escalations.
- Support service delivery standards, documentation, and operational procedures.
- Assist with technology deployments, upgrades, and service improvement initiatives.
Technical Support & End User Services
- Provide Level 2 technical support through phone, email, remote access tools, and in person.
- Troubleshoot hardware, software, account, access, connectivity, and device-related issues.
- Support desktops, laptops, Chromebooks, tablets, printers, interactive display technologies, and related peripherals.
- Manage and document incidents, requests, and resolutions within the service management platform.
Asset Management, Training & Continuous Improvement
- Coordinate device deployment, maintenance, repair, replacement, and lifecycle management activities.
- Maintain accurate inventory records, warranty information, asset documentation, and audit records.
- Develop user guides, knowledge base articles, and support documentation.
- Deliver user training and promote technology best practices.
- Support cybersecurity, privacy, and information management requirements.
Mandatories:
- High school diploma or equivalent.
- Minimum 5 years of experience in a Service Desk, Technical Support, or IT Support environment.
- Experience acting as a senior resource, lead, mentor, or escalation point.
- Strong knowledge of Windows and macOS operating systems.
- Strong knowledge of hardware, software, cloud technologies, networking, and user account management.
- Experience with ServiceNow, Jira Service Management, or similar ticketing systems.
- Experience supporting desktops, laptops, Chromebooks, tablets, printers, interactive display technologies, and related peripherals.
- Experience with technology asset management, inventory controls, audits, and device lifecycle management.
- Working knowledge of cybersecurity, privacy, confidentiality, and secure data-handling practices.
- Strong analytical, troubleshooting, organizational, and customer-service skills.
- Excellent verbal and written communication skills.
- Experience developing user documentation and training materials.
- Must possess two (2) or more of the following certifications, whether current or expired:
- ITIL
- Google IT Support Professional Certificate
- Microsoft 365 Certified: Fundamentals
- Microsoft 365 Certified: Endpoint Administrator Associate
- Microsoft 365 Certified: Teams Administrator Associate
- Microsoft Security, Compliance and Identity Fundamentals
- Cisco Certified Support Technician
- VMware Certified Professional (VCP)
- CompTIA Security+
- CompTIA Network+
Assets:
- Two-year post-secondary diploma in Information Technology or a related discipline.
- Experience supporting educational, training, or shared-user technology environments.
- Experience leading technology deployment or service improvement initiatives.
If you are interested in this position and meet the above criteria, please click the Apply for Job" button below to send your resume securely and in confidence directly to the recruiter managing this opportunity. We thank all applicants; however, only those selected for interviews will be contacted.
WE APPRECIATE YOUR INTEREST IN 10 PERCENT RECRUITING LTD.
We invite you to become one of our satisfied candidates! 10 Percent Recruiting Ltd. believes in transparency with our candidates and our employers; we understand that open communication and collaboration are fundamental to our success. Our professional recruiters are passionate about helping you find a fulfilling job or career and ensuring your complete satisfaction with our process. We are committed to actively building lasting relationships and building trust by listening, following through, and keeping our word. We look forward to exceeding your expectations!
Learn more about 10 Percent Recruiting Ltd. and view our current job opportunities, career tips, and tools at https://10pr.ca.
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