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Première détection par notre source: il y a 26 jours

Service Manager - 1861593

@ JP Recruitment

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Ottawa, Ontario

Temps plein
Postuler
SIGNAUX

En bref

JP Recruitment is hiring a Service Manager for a market-leading HVAC company in the Ottawa, Montreal and Quebec City region. The role leads service technicians and call centre staff in a fast-paced, high-volume service centre, driving continuous improvement, lean practices and KPI-based accountability. Full-time.

Responsabilités :

  • Lead service technicians and call centre employees in a high-volume service centre
  • Implement metrics and KPIs to drive continuous improvement
  • Resolve customer escalations through active problem solving
  • Coordinate with engineering and materials teams on escalations and replenishment
  • Adjust technical resources to meet daily throughput demands

Résumé des exigences :

  • Results-driven leadership in a fast-paced, customer-oriented, data-driven company
  • Gas Fitter 1 certification
  • Experience in the HVAC industry
  • Bachelor's degree strongly preferred; direct related experience may be accepted
  • Experience preparing customer-facing documentation
  • Strong skills in Word, Excel and Outlook

Outils et compétences

Lead a teamProcess improvementWorkflowProblem solvingCommunication skillsLeadershipGas fitterDocumentationMicrosoft WordMicrosoft ExcelMicrosoft Outlook
Source et dates

Type de source non vérifié · loxo

Date publiée par l’employeur
Non fourni
Première détection par notre source
2026-10-15
Mise à jour du dossier source
2026-10-15

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineEntretien et réparation
Gestion d’équipeOui
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : minimes
Milieu de travailBureau, Usine
PositionAssis et debout
Exigences physiquesphysique faible · ordinateur élevé
Permis et certificationsGas Fitter 1
FormationBaccalauréat (préféré)

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler
ChampValeur
Offres sur Jobsy26
Description

A market leader in the HVAC industry is looking for a Service Manager in the Ottawa/Montreal/Quebec City region.

You will be leading a team of service technicians and service call centre employees in a fast paced, high volume service center where quality, continuous improvement, customer and employee satisfaction are key objectives. You will be accountable along with your team(s) for identifying and removing barriers to efficient workflow. Strong leadership, analytical and communication skills are essential in this role. You will champion continuous improvement initiatives and lean principles in your daily management activities.

Responsibilities:

  • Motivate team to achieve various metrics (on time delivery, revenue etc)
  • Implement metrics to drive continuous improvement
  • Interface with engineering and the materials teams in support of service escalations and materials replenishment needs.
  • Resolve customer escalations via active problem solving skills
  • Adjust technical resources to meet daily throughput demands
  • Apply accountability standards based on KPIs and implements change to continuously improve performance and increase workflow efficiencies.
  • Facilitate effective and timely communication with associates through your accessibility and responsiveness.

Qualifications:

  • Result-driven leadership experience in a high paced, customer oriented, data driven company
  • Gas fitter 1 certification
  • Experience in the heating, ventilation & air conditioning industry
  • Bachelor's degree strongly preferred (however, direct related experience may be accepted)
  • Prior experience completing documentation that goes to customers
  • Strong skill set with MS Products (Word, Excel, Outlook)

About Us:

JP Recruitment Ltd. specialize in technical roles in the engineering & manufacturing space across Canada. For a listing of more positions, visit www.jprecruitment.ca/careers. #servicemanager #jobs #careers #engineeringjobs

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