Service Manager

Your New Company

Join a well-established mechanical services organization that has built a strong reputation for delivering exceptional HVAC, plumbing, and building service solutions across the GTA. Known for its customer-first approach, the company provides preventative maintenance, service, repair, and project support to a diverse portfolio of commercial and industrial clients.

With a strong focus on quality, safety, and long-term client relationships, the organization offers a collaborative environment where employees are empowered to make an impact and contribute to continued business growth.

Your New Role

As the Service Manager, you will take full responsibility for the day-to-day operations of the Service Department, ensuring the efficient delivery of service and maintenance activities while providing an exceptional experience for both clients and technicians.

You will oversee technician scheduling and service coordination, manage customer relationships, prepare quotations, review invoicing, and support contract renewals and new service agreements. Working closely with internal departments, you will ensure service calls are delivered efficiently while maintaining high levels of customer satisfaction.

This position will also play a key role in business development by identifying opportunities to grow existing accounts and establish relationships with prospective clients.

What You'll Need to Succeed

Qualifications & Experience

• Previous experience managing a service department within HVAC, plumbing, mechanical contracting, or building services
• Strong understanding of service operations, technician scheduling, and customer service management
• Experience managing service contracts, renewals, and client relationships
• Proficiency with Microsoft Office Suite
• Experience reviewing quotes, invoicing, and accounts receivable processes
• Business development and account management experience is considered a strong asset

Skills & Attributes

• Excellent organizational and time management skills
• Strong communication and relationship-building abilities
• Ability to thrive in a fast-paced and changing environment
• Exceptional problem-solving and decision-making capabilities
• High attention to detail and commitment to quality service delivery
• Strong leadership skills with the ability to manage and motivate service teams

Key Responsibilities

• Lead and manage all service department operations
• Act as the primary point of contact for customers and service technicians
• Ensure excellent customer service and timely resolution of service issues
• Coordinate and schedule technicians to maximize efficiency and productivity
• Manage service contracts, renewals, and new business opportunities
• Prepare and review quotations for customers
• Review invoicing for accuracy and support accounts receivable collections
• Build and maintain strong long-term client relationships
• Collaborate with internal teams to ensure seamless service delivery
• Support business development initiatives and account growth
• Maintain compliance with company health and safety policies

Location

Mississauga, ON

Pay:
$155,000 - $170,000

AI may be used to screen, assess or select applicants for this position.

This posting is not for an existing vacancy with the organization.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position.

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#1126584 - James Zyda