Service Writer

Toromont Cat is seeking a Service Writer to join our team at Brandon, MB. We’re looking for an organized, and professional team member to be the first point of contact for our customers and keep our branch running smoothly. This role blends customer service, service coordination, and branch administration.

Job Type: Full-Time, Salary

As a Service Writer, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Model the way for safe, environmentally sound and healthy work behaviors in support of Toromont’s Health and Safety Policies, Programs and initiatives
• Greet customers warmly and manage front desk inquiries by phone, email, and in person
• Document and coordinate service requests, work orders, and technician schedules
• Keep the branch organized, manage payments, deposits, recordkeeping, mail, and support day-to-day admin tasks
• Provide reliable support to branch leadership through reporting, spreadsheets, and general office operations to ensure smooth workflow.
• Provide updates, answer questions, and ensure customers feel supported and valued

Must-haves for this role:

• 2+ years in a customer-facing role (service desk, admin, coordinator, dealership, hospitality, or retail leadership).
• Strong ability to provide warm, polished, and professional customer interactions.
• Excellent phone etiquette and communication skills.
• Strong organizational, multitasking, and prioritization abilities.
• Experience with work order or ERP systems and Microsoft Office/365.
• Cash handling and High accuracy in data entry and documentation.

Preferred

• Experience in service coordination, dispatching, or technical service environments.
• Exposure to warranty processes or parts coordination.
• Knowledge of basic mechanical or industrial service terminology.

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.