Publié il y a 10 mois
ServiceNow CSM (Customer Service Management) Technical
@ Sapsol Technologies Inc
Calgary, Alberta
En bref
Sapsol Technologies Inc is hiring a ServiceNow CSM Technical Lead / Developer on a contract basis. The role designs, configures and implements ServiceNow Customer Service Management solutions with technical leadership and hands-on development. Requires 5+ years of ServiceNow experience, including 2+ years in technical leadership, and three required ServiceNow certifications.
Responsabilités :
- Design, create and configure ServiceNow CSM solutions
- Develop and customize CSM components and portal widgets
- Integrate ServiceNow CSM with ITSM, FSM, HRSD or external systems
- Provide technical leadership and hands-on development
- Collaborate with business stakeholders and architects
Résumé des exigences :
- 5+ years of ServiceNow experience, 2+ in technical leadership
- Deep understanding of ServiceNow platform architecture
- Strong scripting skills in JavaScript and GlideScript
- Experience with REST and SOAP API integrations
- Hands-on Agile experience with ServiceNow Agile 2.0
- CSA, Certified Application Developer and CSM Implementation Specialist certifications required
Outils et compétences
Source et dates
Site carrière / système de candidatures · workable
- Date publiée par l’employeur
- 2026-01-04
- Première détection par notre source
- 2026-10-11
- Mise à jour du dossier source
- 2026-10-11
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Chef d’équipe |
| Domaine | Développement logiciel |
| Expérience | 5 an(s) et plus |
| Expérience en gestion | 2 an(s) et plus |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Permis et certifications | ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer, ServiceNow Certified Implementation Specialist (CSM) |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Sapsol Technologies Inc
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
A Process-Centric AI & Quantum company
Description complète de l’entreprise
SAPSOL Technologies Inc. advances enterprise transformation by unifying ERP platforms with AI, cloud, and DevOps to deliver pragmatic, high-impact outcomes. We specialize in S/4HANA implementations, system and data migration, and managed support services—ensuring resilient integration and continuous optimization of core business processes. Our applied analytics and decision intelligence deliver trustworthy insights that elevate planning, controls, and operational performance. With 20+ years of delivery, SAPSOL executes rapid go-to-market programs and orchestrates complex global rollouts. We drive measurable gains in process optimization, automation, and change management. Our cloud engineering, AI, and analytics improve supply chains, financial close and reporting, and customer operations—boosting efficiency while reducing cost and risk. Our SAPSOL Product Innovation Lab (SPIL) powers execution: HireRig—our AI-driven talent platform—and production-grade AI bots that accelerate ETL and data migration, validate master data, and remediate defects. These accelerators help teams adopt, stabilize, and scale faster. Led by a seasoned leadership team, SAPSOL delivers secure cloud architectures, data platforms, and modern mobility. We collaborate with startups and invest in disruptive ideas, applying deep expertise across SAP, Oracle, IBM, and Microsoft to turn bold strategies into value. Experience pragmatic innovation with SAPSOL Technologies—where reliability meets reinvention. Contact: [email protected] | +1 343-800-7433 Managed services improved by AI bots for monitoring and triage.
- Abonnés LinkedIn
- 35 758
- Personnes associées sur LinkedIn
- 164
- Bureaux déclarés
- 2040 Martin Ave, Santa Clara, California 95050, US
- 5865 McLaughlin Rd, Unit 4, Mississauga, Ontario L5R 1B8, CA
- 2B2, New York Corner, Ahmedabad, Gujarat 382475, IN
- Accra, Accra , GH
- Catégories d’activité
- Enterprise Resource Planning (ERP)
- Consulting
- Software
- IT Management
- Internet of Things
- Cloud Computing
- Big Data
- Autres noms enregistrés
- Sapsol Technologies Inc
- Spécialités
- SAP Consulting
- SAP Projects
- SAP Staffing
- SAP Outsourcing
- SAP Resources (Permanent)
- SAP Resources (Contract)
- SAP ABAP DEVELOPMENT
- SAP BI/BW/Business Objects
- SAP Mobility
- Afaria
- SAP Successfactor
- SAP Big Data
- Oracle Enterprise Applications
- Cloud Computing
- Enterprise Architecture
- JD Edwards
- Workday
- CISCO
- Websphere
- Testing
- IoT
- Managed Services
- Technology Services
- Projects and Cost Optimized Delivery Model
- CNN/RNN
- AI/Deep Learnin
- RPA
- Embedded Systems
- and Process Re-engineering
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
SAPSOL Technologies Inc. advances enterprise transformation by unifying ERP platforms with AI, cloud, and DevOps to deliver pragmatic, high-impact outcomes. We specialize in S/4HANA implementations, system and data migration, and managed support services—ensuring resilient integration and continuous optimization of core business processes. Our applied analytics and decision intelligence deliver trustworthy insights…
| Champ | Valeur |
|---|---|
| Secteur | IT Services and IT Consulting |
| Taille | 201-500 employees |
| Siège social | Santa Clara, California |
| Type d’organisation | Privately Held |
| Fondée en | 2006 |
| Spécialités | SAP ConsultingSAP ProjectsSAP StaffingSAP OutsourcingSAP Resources (Permanent)SAP Resources (Contract)SAP ABAP DEVELOPMENTSAP BI/BW/Business ObjectsSAP Mobility Afaria |
| Offres sur Jobsy | 292 |
| Voir la page |
The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and implement ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands-on development, and cooperation with business stakeholders, architects, and other technical teams to ensure high-quality delivery in accordance with best practices and organizational goals.
Experience - 5+ years (with at least 2+ years in a Technical Lead Role)
Required Skills & Qualifications -
· 5+ years of ServiceNow experience, with at least 2+ years in technical leadership roles.
· Deep understanding of ServiceNow platform capabilities and architecture.
· Develop and customize CSM components such as:
· Case Management
· Account & Contact Management
· Entitlements, SLAs, and Contract Management
· Customer Portal / Service Portal widgets
· Playbooks for CSM, Agent Workspace, and Guided Decisions
· Configure and customize forms, workflows, business rules, client scripts, UI policies, UI actions, and notifications.
· Integrate ServiceNow CSM with other modules (ITSM, FSM, HRSD) or external systems (e.g., Salesforce, SAP, third-party CRMs).
· Strong scripting knowledge (JavaScript, GlideScript, Flow Designer, etc.).
· Proficiency in integrations (REST/SOAP APIs, webhooks, etc.).
· Hands-on experience with Agile methodologies and tools (ServiceNow Agile 2.0)
Certifications :
- ServiceNow Certified System Administrator (CSA) – Required
- ServiceNow Certified Application Developer – Required
- ServiceNow Certified Implementation Specialist (CSM) – Required
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