Settlement Counsellor

Job Summary

The Case Management Services (CMS) Settlement Counsellor provides direct case management and settlement support to newcomers requiring longer-term assistance to achieve successful integration and independence in Canada. The position conducts assessments, develops settlement plans, provides ongoing support and referrals, and assists clients in navigating community services and resources. Working collaboratively with internal and external partners, the Settlement Counsellor supports clients in achieving their settlement goals and increasing their independence and overall well-being.

Core Position Responsibilities

Client Assessments and Settlement Planning

• Conduct comprehensive eligibility and ongoing evaluations using standardized NAARS to map client level of need, strengths, and barriers to success.
• Develop individualized settlement plans in collaboration with clients.
• Review and update settlement plans as client needs and circumstances evolve.
• Assist clients in setting and achieving short- and long-term settlement goals.

Direct Client Support and Case Management

• Provide ongoing case management support to individuals and families with complex settlement needs.
• Support clients in navigating education, healthcare, employment, language training, housing, and community services.
• Provide orientation, information, and referrals to appropriate programs and resources.
• Support clients in developing skills and knowledge that promote independence and successful integration.
• Accompany high-needs clients to medical and non-medical appointments as required.

Resource Coordination and Referrals

• Connect clients with appropriate internal and external services and programs.
• Maintain knowledge of community resources and available supports.
• Advocate for clients when appropriate to support access to services and resources.
• Collaborate with service providers to support client outcomes.

Documentation and Reporting

• Maintain accurate client records, case notes, assessments, referrals, and service plans.
• Ensure documentation is completed in accordance with organizational, funder, and legislative requirements.
• Participate in program reporting and data collection activities, including iCARE documentation.

Collaboration and Community Engagement

• Work collaboratively with colleagues and community partners to support coordinated service delivery.
• Participate in team meetings, training, and professional development activities.
• Contribute to continuous improvement initiatives and program development efforts.

Education, Knowledge and Experience

• Diploma or post-secondary education in Social Work, Counselling, Human Services, Community Development, or a related field.
• Experience in settlement services, case management, social services, or a related community-based environment.
• Knowledge of newcomer settlement services, community resources, and support systems.
• Experience working with diverse populations.

Skills and Qualifications

• Strong interpersonal and communication skills.
• Strong organizational and time-management skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work effectively with individuals and families from diverse cultural backgrounds.
• Proficiency in Microsoft Office and database management systems.
• Commitment to providing high-quality, client-centred services.
• Valid Class 5 driver's licence and access to reliable transportation.
• A clear Vulnerable Sector Police Reference Check is required.

NOTE: This job description is not intended to be all-inclusive. Employees may be expected to perform other related duties to meet the ongoing needs of the organization.

MAGMA values the diversity of the people it hires and serves. Diversity at MAGMA means fostering a workplace where individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person's talents and strengths. In alignment with these values, diversity within departmental teams may be considered as one of several factors in the hiring process, alongside qualifications and experience.