Showroom Manager

We know what it means to put the customer first—our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company where every team member makes a difference and where initiative and hard work are valued and rewarded. We are confident that if you choose to work at ROBINSON, you will be taking your first steps towards a challenging, profitable, and satisfying career.

We are looking for a design focused, self-starter to oversee our Toronto Showroom and drive growth. Through your critical thinking and exceptional customer service skills, you will lead the team with proactive solution-oriented strategies while effortlessly juggling competing priorities. With your passion for design and cultivating a positive work environment, you will embody the ROBINSON brand of bringing building and homes to life!

What you will do:

• Lead the branch culture, ensuring employee engagement and alignment with the company’s mission, vision, values, and philosophy
• Create a customer centric environment and ensure the shopping experience is easy and enjoyable
• Oversee all aspects of staffing, including assessing current team and handling full employee life cycle
• Guide the creation and execution of individual development plans for the team, identifying training needs while utilizing internal and external resources
• Build strong relationships with customers and vendors while focusing the team on client acquisition and building profitable client connections
• Establish a plan for the Showroom to meet the budgeted sales targets and business development goals to increase market share
• Partner with marketing and leadership to develop marketing initiatives and enable the Showroom to meet targets
• Accountable the safety and compliance of the branch with company policies and regulations

About you:

• Minimum 5 years experience leading a team and cultivating individual growth and overall team development
• Dynamic customer service skills with the ability to train and mentor staff
• Critical thinker and problem solver with a strategic mindset and entrepreneurial spirit
• Strong sales track record, including success expanding a client base and building relationships
• Passionate about design, including interior design, furniture, and architecture
• Experience in a specialty retail setting (preferably plumbing)

Family-owned ROBINSON is a leading Canadian distributor of plumbing, heating, electrical, and lighting products. Today, the company serves customers in the construction industry and retail home improvement markets through a network of 34 distribution warehouses and showrooms in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario. ROBINSON’s reputation as a growing company with a customer-service oriented culture continues to attract and retain top quality people and has earned it Platinum status among Canada’s Best Managed Companies. ROBINSON is committed to a diverse, inclusive, and respectful workplace. We strive to foster an environment that values our differences and believe in giving back to the communities in which we live and work.

ROBINSON will provide accommodation for candidates with disabilities throughout our interview and selection process.

Thank you to all interested candidates, only those selected for an interview will be contacted.