Site IT Specialist

Rubicon Organics’ mission is to build brands people believe in by delivering elevated experiences in all we do. Through uncompromising quality, purposeful innovation, and trusted partnerships, we create products that enrich lives and help shape the future of cannabis. Today we are doing that out of our state-of-the art greenhouse facility located in Delta, B.C and expanding operations with a recently acquired facility located in Hope, B.C. We are growing and expanding quickly while on our journey to achieving our vision of being the most trusted house of premium cannabis brands, creating elevated experiences for people everywhere.

Provide reliable, secure, and responsive Level 2 technology support across Rubicon Organics’ operational sites. The Site IT Specialist is the primary on-site technical resource for production, cultivation, warehouse, and workplace technology. The role resolves issues beyond Level 1, operates site infrastructure under the direction of the IT Operations Lead, and coaches the IT Support Technician.

Working with other IT colleagues, business teams, and technology vendors, the role manages site technology issues independently within approved authority, implements approved changes, and maintains accurate documentation. It escalates design, major-change, privileged-access, and security-incident decisions.

Responsibilities

• Act as the Level 2 escalation point for the IT Support Technician; coach frontline diagnosis and take ownership when risk or complexity goes beyond Level 1.
• Resolve escalated technology issues affecting production, cultivation, warehouse, and office operations; assess business impact, prioritize work, and maintain ownership through resolution or appropriate escalation.
• Provide Level 2 support for site and production technology, including BarTender, Quest, Pre-Roller, environmental systems (Priva, Argus, and related platforms), and video surveillance and access-control systems, covering connected devices, printing, labelling, hosting, connectivity, secure access, and vendor escalation.
• Monitor and maintain site infrastructure, including virtualization hosts, database servers, virtual machines, and UPS equipment; perform routine patching, certificate renewals, and approved changes; monitor backups, resolve failures, and run scheduled restore tests for IT Operations Lead sign-off; and maintain monitoring and alerting so issues reach the right person. Escalate capacity, design, and major changes.
• Troubleshoot and maintain site connectivity, including network equipment, primary and backup internet connections, Wi-Fi, and switching, and run failover checks; escalate firewall and inter-site changes with clear diagnostic information.
• Keep endpoint protection, secure web access, and remote monitoring agents healthy, perform first-level alert triage, escalate suspected security incidents, and support containment as directed, in line with established cybersecurity, identity and access management, and change-management requirements.
• Configure, maintain, and resolve complex issues with shared workstations, printers, label stations, barcode scanners, tablets, mobile devices, meeting-room equipment, and related peripherals.
• Coordinate the installation, deployment, repair, and approved disposal of site technology; maintain accurate asset and configuration records; and manage incidents and requests through the IT ticketing system while keeping site documentation, knowledge articles, and escalation procedures current.
• Identify recurring incidents, equipment limitations, operational risks, and support gaps, and recommend practical improvements that increase reliability, security, operational efficiency, and supportability.
• Provide secondary frontline coverage and support business continuity during operational disruptions.

Knowledge & Experience

• Post-secondary education in information technology, computer systems, networking, electronics, industrial technology, or a related discipline, or an equivalent combination of relevant training and practical experience.
• Three to five years of hands-on technology support experience, ideally in a manufacturing, production, warehouse, distribution, or multi-site operational environment.
• Experience troubleshooting computers, shared workstations, printers, label-printing equipment, barcode scanners, mobile devices, peripherals, and workplace technology.
• Experience supporting plant-floor, manufacturing, environmental-control, labelling, production, or comparable operational technology.
• Working knowledge of wired and wireless connectivity, network ports, access points, switches, cabling, Microsoft 365, Windows devices, endpoint-management tools, and identity and access administration.
• Hands-on experience with virtualization, Windows and SQL servers, and backup and restore tools.
• Experience with endpoint-security and remote monitoring and management tools.
• Experience working with business stakeholders, technology vendors, service providers, and remote technical teams; experience with cameras, access-control technology, Priva, BarTender, Quest, Pre-Roller, or comparable systems is an asset.
• Assets: PowerShell scripting and certifications such as CompTIA Network+ or Security+.

Capabilities

• Site technology expertise: Apply practical technical knowledge to support technology across plant, warehouse, production-floor, and workplace operations.
• Technical problem-solving: Diagnose issues across operational systems, endpoints, peripherals, connectivity, and site technology, and determine the appropriate resolution or escalation path.
• Ownership and judgement: Manage assigned incidents independently within approved authority and recognize when risk, complexity, or dependencies require escalation.
• Operational awareness: Understand the business impact of technology issues and prioritize work according to operational urgency and service requirements.
• Employee service and communication: Provide practical support and communicate technical issues, impacts, progress, and next steps clearly.
• Coaching and knowledge transfer: Build frontline capability through guidance, documentation, and shared troubleshooting.
• Planning, collaboration, and improvement: Balance support and preventive work, coordinate effectively with stakeholders and vendors, maintain accurate documentation, and recommend practical improvements.

Working Conditions

• Based on-site, with regular travel between the Cascadia and Pacifica sites.
• Work on production and cultivation floors, following PPE and GMP requirements.
• Occasional after-hours support for planned changes and urgent incidents.
• Must be at least 19 years of age and successfully complete a criminal background check before hire, as required for access to Rubicon’s licensed sites.

Why Rubicon

Rubicon Organics is Canada's leader in premium, certified organic cannabis and a fast-growing company with strong momentum, offering the opportunity to make a meaningful impact. You'll join a collaborative, high-performing team that values accountability, speed, and continuous improvement, where you'll have direct visibility into the results of your work and the chance to learn and contribute across multiple functions. It's a quality-driven culture where innovation, ownership, and growth are at the heart of everything we do.

• Base salary of $62,000-$77,500, based on experience.
• Annual performance bonus.
• Monthly phone stipend of up to $70.
• Comprehensive medical and dental benefits after three months.
• Starting with three-week vacation.
• Free on-site parking in Delta BC with a complementary EV charger on site.
• Dog-friendly office because great teams include four-legged coworkers too!

We believe hiring should be a human process. Every application is reviewed by our team, and we do not use artificial intelligence or automated tools to screen, rank, or make decisions about candidates.

We take a deliberate approach to evaluating each applicant based on their experience, skills, and potential, ensuring every candidate is considered thoughtfully and fairly.