Publié il y a 9 jours
Site Reliability Engineer
@ Apex Systems
Toronto, Ontario
SIGNAUX
Résumé des exigences :
- You will partner closely with development and program teams during the design and implementation phases of a modern contact center platform, ensuring operational requirements, resiliency…
- Mentor team members and share Genesys Cloud CX knowledge across the organization.
- Required Qualifications
- 5+ years of experience in Site Reliability Engineering, Platform Engineering, Production Operations, or similar roles.
- Hands-on experience with Genesys Cloud CX in a production environment.
- Experience with deployment automation and Infrastructure as Code (Terraform preferred).
Outils et compétences
Infrastructure as codeCI/CDImplement ICT recovery systemCloud technologiesMicrosoft AzureAWSIBM TerraformDevOpsJenkinsGitHubPythonBashDockerKubernetes
Source et dates
Type de source non vérifié · apify-linkedin
- Date publiée par l’employeur
- 2026-11-04
- Première détection par notre source
- 2026-11-14
- Mise à jour du dossier source
- 2026-11-14
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Apex Systems
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 25 |
Description
Job#: 3058405
Job Description:
Site Reliability Engineer (SRE) - Genesys Cloud CX
Location: Hybrid (1 day per week onsite on Mondays)
Duration: 12-month contract with strong likelihood of extension
Start Date: ASAP
About The Role
We are seeking experienced Site Reliability Engineers (SREs) to join a large-scale cloud contact center transformation initiative. This role is ideal for someone who thrives at the intersection of operations, platform engineering, cloud infrastructure, and automation.
You will partner closely with development and program teams during the design and implementation phases of a modern contact center platform, ensuring operational requirements, resiliency standards, and reliability best practices are embedded from the beginning. The successful candidate will bring strong Genesys Cloud CX expertise and be comfortable challenging designs, identifying risks, and driving operational excellence.
Key Responsibilities
Success in this role requires more than technical expertise. We are looking for someone who:
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
© 2026 Everforth, Inc. All rights reserved.
Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.
NYSE: EFOR
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.
Job Description:
Site Reliability Engineer (SRE) - Genesys Cloud CX
Location: Hybrid (1 day per week onsite on Mondays)
Duration: 12-month contract with strong likelihood of extension
Start Date: ASAP
About The Role
We are seeking experienced Site Reliability Engineers (SREs) to join a large-scale cloud contact center transformation initiative. This role is ideal for someone who thrives at the intersection of operations, platform engineering, cloud infrastructure, and automation.
You will partner closely with development and program teams during the design and implementation phases of a modern contact center platform, ensuring operational requirements, resiliency standards, and reliability best practices are embedded from the beginning. The successful candidate will bring strong Genesys Cloud CX expertise and be comfortable challenging designs, identifying risks, and driving operational excellence.
Key Responsibilities
- Review solution and architecture designs from an operational readiness perspective.
- Identify risks related to scalability, resiliency, availability, and service operations.
- Support deployment, configuration, and ongoing operation of Genesys Cloud CX environments.
- Develop and maintain automation solutions using Infrastructure as Code and CI/CD practices.
- Collaborate with development, platform, and operations teams to ensure reliable service delivery.
- Participate in design reviews and proactively raise concerns, issues, and recommendations.
- Contribute to operational readiness activities, disaster recovery planning, and service resilience initiatives.
- Help establish best practices for monitoring, incident management, automation, and platform reliability.
- Mentor team members and share Genesys Cloud CX knowledge across the organization.
- 5+ years of experience in Site Reliability Engineering, Platform Engineering, Production Operations, or similar roles.
- Hands-on experience with Genesys Cloud CX in a production environment.
- Strong understanding of cloud technologies, including Azure and/or AWS.
- Experience with deployment automation and Infrastructure as Code (Terraform preferred).
- Experience with CI/CD tools such as Azure DevOps, Jenkins, or GitHub Actions.
- Proficiency in scripting using Python and/or Bash.
- Experience supporting containerized environments using Docker and Kubernetes.
- Knowledge of configuration management, environment promotion processes, and secrets management.
- Experience with high availability, disaster recovery, resiliency design, and failover strategies.
- Strong networking knowledge including DNS, TLS, load balancing, VPN connectivity, and contact center networking concepts.
- Experience with certificate management, certificate deployment, and service principals (SPNs).
- Excellent communication skills with the confidence to speak up, challenge assumptions, and raise risks early.
- Experience with Genesys Cloud architecture, routing, queues, flows, APIs, and BYOC/Edge capabilities.
- Experience with CX as Code and the Genesys Terraform Provider.
- Experience conducting chaos engineering or fault-injection testing.
- Familiarity with telephony failover, SIP trunk redundancy, and carrier resilience models.
- Experience supporting SaaS platform dependencies and integration resiliency.
- Exposure to Day 2 operations, including incident, problem, security, service level, and capacity management.
- Experience with Akamai.
- ITIL certification.
- Genesys Cloud CX certifications (Professional, Administrator, or Developer).
Success in this role requires more than technical expertise. We are looking for someone who:
- Is highly proactive and comfortable speaking up in meetings.
- Can identify operational risks before they become production issues.
- Brings a strong automation mindset.
- Works effectively across development, platform, and operations teams.
- Balances speed, stability, and risk when delivering complex technology initiatives.
- Enjoys solving challenging reliability and scalability problems in cloud environments.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
© 2026 Everforth, Inc. All rights reserved.
Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.
NYSE: EFOR
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.
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