Publié avant-hier
SME Ceragon
@ Ceragon Networks
Toronto, Ontario
SIGNAUX
En bref
Ceragon Networks is hiring a full-time Resident Engineer to act as the primary technical and operational contact for a customer's microwave network in Canada. The role covers fault management, incident escalation, coordinating third-party field crews, and planning software upgrades, with on-site presence at least 3 days a week and about 25% international travel.
Responsabilités :
- Manage day-to-day technical support for the customer
- Triage, prioritize and track network faults
- Coordinate third-party field technicians and tower crews
- Oversee dispatch and timely completion of field work
- Plan software and firmware upgrades across the network
Résumé des exigences :
- 5+ years in technical support, account management or presales
- Strong radio, RF and Layer 2/Layer 3 networking background
- Ceragon microwave equipment knowledge required
- CCNA preferred
- Excellent English communication
Outils et compétences
Source et dates
Type de source non vérifié · apify-linkedin
- Date publiée par l’employeur
- 2026-11-08
- Première détection par notre source
- 2026-11-10
- Mise à jour du dossier source
- 2026-11-10
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Senior |
| Domaine | Service à la clientèle |
| Expérience | 5 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : modérés · route : minimes |
| Milieu de travail | Chez les clients, Extérieur |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Permis et certifications | CCNA |
| Formation | Baccalauréat (préféré) |
| Domaines d’études | Electronics, Communications, Computer Engineering |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Ceragon Networks
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 1 |
Description
Description
The anticipated position will be a Resident Engineer dedicated to supporting the the customers network. This individual will serve as the primary technical and operational point of contact for our Customer, ensuring network performance, issue resolution, and coordination between Ceragon, the customer, and third-party service providers' .
Requirements
What does it require from you?
The anticipated position will be a Resident Engineer dedicated to supporting the the customers network. This individual will serve as the primary technical and operational point of contact for our Customer, ensuring network performance, issue resolution, and coordination between Ceragon, the customer, and third-party service providers' .
- Manage day-to-day technical engagement and operational support for the customer.
- Oversee fault management processes, including ticket triage, prioritization, and tracking.
- Provide first-line incident management and coordinate with Ceragon Technical Support teams to drive timely issue resolution.
- Assist in troubleshooting and resolving network-related issues across the Xplore network.
- Escalate complex incidents to Tier 2 and Tier 3 support teams as required.
- Coordinate and manage third-party field technicians and tower crews for maintenance, repairs, and network upgrades.
- Oversee dispatch activities and ensure timely completion of field service work.
- Monitor overall network performance and proactively engage with the customers Network Operations Center (NOC) to address service-impacting issues.
- Plan, coordinate, and oversee software and firmware upgrades across the network.
- Develop and maintain strong working relationships with the customer personnel and third-party service providers.
- Track operational metrics, provide status updates, and ensure adherence to service-level commitments.
- Act as a trusted technical advisor and advocate for customer, driving operational excellence and will work with Customer DevOps
- Experience in wireless telecommunications, microwave networking, network operations, or managed services environments.
- Strong understanding of fault management, incident management, and network troubleshooting.
- Experience working directly with customers in a resident engineer or customer-facing technical support role.
- Experience managing third-party vendors, field technicians, and tower crews.
- Excellent communication, problem-solving, and relationship management skills.
- Ability to work independently while coordinating across multiple teams and stakeholders.
- Required knowledge of Ceragon MW equipment
- Prefer CCNA, not required
Requirements
What does it require from you?
- 5+ years of experience in technical support, technical account management, or presales roles.
- Strong background in radio systems, RF and Layer 2/Layer 3 networking.
- Team player, with proven experience working with global, cross-functional teams.
- Fast learner with the ability to work independently and in a team.
- Excellent communication skills in English.
- Advantage – degree in Electronics, Communications, or Computer Engineering.
- Advantage – experience with microwave radios installation, operation, and maintenance.
- Advantage – CCNA, CCNP or equivalent.
- Availability to travel internationally (approx. 25%) to support customers on-site and facilitate knowledge sharing.
Journal
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