Operations Officer - 58836

The Operations Officer II is responsible for managing day-to-day transaction processing, resolving process and operational issues, and maintaining high accuracy within a fast-paced ticketing queue environment. Working as part of a collaborative 13-member back-office team, this role interacts regularly with various internal backend stakeholders to ensure all work aligns with established Service Level Agreements (SLAs) and regulatory guidelines. This position offers dynamic day-to-day variety, broad exposure across internal teams, and structured training.

Job Title: Operations Officer II
Location: Toronto, ON (Hybrid – 4 days in office)
Position Type: 1-Year Contract
Hours: Monday to Friday, 8:30 AM – 5:00 PM
Pay rate: 25.48

Advantages
Dynamic Work Environment: Variety in daily tasks with no repetitive routine, offering cross-functional exposure across multiple backend teams.
Structured Onboarding: Comprehensive training provided to ensure success in the role.
Collaborative Team Culture: Work within a supportive, 13-person team with daily 15-minute huddles.
Prime Location: Centrally located in downtown Toronto with a predictable Monday to Friday schedule and standard business hours.

Responsibilities
Process various operational transactions accurately and efficiently in accordance with established guidelines and Service Level Agreements (SLAs).
Monitor and manage incoming requests and tasks within a ticketing queue system.
Maintain a high standard of service by providing optimal partner and internal customer support, resolving operational issues within scope, or escalating as appropriate.
Ensure all prepared documents are accurate, reflect business intentions, and adhere strictly to applicable rules and regulations.
Build positive, professional working relationships with internal stakeholders, partners, and vendors by addressing inquiries promptly and effectively.
Identify opportunities to improve service delivery, operational processes, and team procedures.
Participate in personal performance management, training, and development activities while supporting a positive, effective team environment.

Qualifications
Education: Post-secondary degree or diploma required (CSA background is an asset).
Experience: 2 to 4 years of overall relevant experience in an operations, analytical, or back-office environment.
Analytical Skills: Proven ability to analyze data, identify operational issues, and solve problems systematically.
Attention to Detail: Exceptional precision and a strong eye for detail when handling sensitive transactions and documentation.
Communication: Excellent verbal and written communication skills for effective interaction with internal teams and partners.
Technical Skills: Proficiency in MS Office applications (Excel, Word, Outlook) is preferred.
Industry Background: Prior experience within financial services or banking environments is highly preferred.
Reliability: Strong organizational and multitasking abilities with a track record of consistently meeting daily deadlines and SLAs.

Summary
If you are interested in the operations officer role please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.