Solution Engineering Manager- AI Business Solutions

Overview

The mission of Microsoft Business Applications, powered by Microsoft Dynamics 365, is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.

As a Solution Engineering Manager for AI Business Solutions, you will lead and grow a team of solution engineers who bring Microsoft Dynamics 365 to life for our customers across Sales & Services, Contact Center as a Service (CCaaS), and ERP with Finance & Operations (F&O). You will own the technical win strategy for your territory, coach your team to deliver compelling demonstrations and business value, and partner with sales leadership to convert qualified pipeline into lasting customer outcomes. This opportunity will allow you to expand your leadership scope, deepen your business applications and AI acumen, and shape how AI-powered business processes are sold across North America.

In this role you are responsible for building a team of solution engineers focused on demonstrating solution capabilities, addressing technical proof requirements, and securing the customer’s solution design endorsement. Your team will assist the AI Business Process Solution Specialists to ensure qualified pipeline revenue capture, build deal strategy, deliver pitches, assist with licensing, and engage partners. You will employ effective team management to guide your team in landing revenue goals, delivering solution envisioning sessions and business value assessments, delivering compelling solution demonstrations and handling objections. You will coach your team in the formalization of customer proposals, Customer Success activation, competitive differentiation and utilizing our sales methodology.

To support your team, you will know our partners, products, licensing, and competitors. As their leader, you will work with sales and management teams to ensure your team can demonstrate our solutions, prove the technical requirement and get the customer’s solution design approval. As a community member, you will share your learnings with your peers.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Develop and lead a diverse and high performing solution engineering team focused on demonstrating solution capabilities, addressing technical proof requirements, and securing the customer’s solution design endorsement.

Partner with Account Planning teams to find, qualify, and accelerate opportunities aligned to product category, solution play, and customer priorities.

Increase deal velocity by assessing the progress of customer engagements at relevant stages, and by orchestrating your team and partners.

Partner closely with Solution Specialist Managers to optimize opportunity coordination and impact across teams.

Enable your team to show Microsoft’s value by showcasing our innovations, envisioning solutions, assessing value, and building key relationships.

Hire and keep the best presales talents and ensure the team can deliver customer centric solution demonstrations with solution architecture and competitive objection handling.

Guide the formalization of customer proposals and collaborate with Partners and Customer Success to align on agreed upon deployment plan and Key Performance Indicators.

Qualifications

Required Qualifications (RQs)

5+ years technical pre-sales or technical consulting experience

OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience

OR Master's Degree in Computer Science, Information Technology, Business or related field AND 3+ years technical pre-sales or technical consulting experience

OR equivalent experience

Preferred Qualifications (PQs)

• 6+ years technical pre-sales, technical consulting, or technology delivery, or related experience

• Expert understanding and 1-2 years’ experience leading technical sellers in one of the following industries: Financial Services, Manufacturing, Healthcare, Retail and/or Government. The security, regulatory and compliance needs of global customers

• 4+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management

• Deep understanding of Microsoft Dynamics 365 business applications, including ERP and Finance & Operations (F&O), Sales & Services, and Contact Center as a Service (CCaaS), and how they translate into business impact and Commercial cloud offerings, including Microsoft’s cloud platform, competitors and related ecosystems

• Business value selling methodologies, practices, technologies that strategically determine and drive complex customer-relevant technical solutions (e.g., Design Thinking, Business Value Engineering, Challenger sales etc.)

• 3+ years people management experience (including leading virtual and diverse teams)

Solution Engineering M5 - The typical base pay range for this role across Canada is CAD $128,000 - CAD $222,400 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Solution Engineering M5 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 128,000 $ CAD à 222,400 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.