Solution Specialist

Entrepreneurial Spirit, Fun, Results, Teamwork.

Prime Communications Canada is the largest Rogers dealer in Canada, with over 75 Rogers and Fido retail locations and B2B services across the country. We are proud to represent Rogers, Canada’s largest provider of wireless communications services and one of Canada’s leading providers of cable television, high-speed internet, information technology, and telephone services to consumers and businesses. As the world of wireless technology continues to evolve, Prime continues to pursue opportunities to expand and grow our retail and business footprint to deliver a great solution focused experience for our customers every day.

Why Prime?

• We empower you to unleash your entrepreneurial spirit: operate like the owner you are
• We support your drive for results: hold yourself accountable for the performance and quality of your work
• We see the importance of teamwork: success is the responsibility of everyone. Every role has a significant part to play
• We create an environment where employees can have fun: a place where you want to come to work everyday

As a Solution Specialist (Sales Representative) on our Retail Team and working at our WellingtonRogers Store, you will be an entrepreneur of Rogers and Fido plans, products, and services. You will take careful steps to understand the needs of each customer and are dedicated to providing the best solutions.

What’s in it for you?

• A diverse community of people aspiring to become better versions of themselves everyday while working towards a common a goal; a place that gives you a sense of belonging; a place where you are encouraged, empowered and celebrated
• Full time hours
• Competitive compensation base + commission with uncapped earning potential
• Health, dental and vision benefits package including Employee Assistance Program (EAP)
• RRSP match program to help you plan for your future
• Work-perks and discounts on different food, clothing, wellness companies and more
• Goodlife Corporate Membership
• Career growth opportunities within the company
• Rogers/FIDO product and service discounts
• Contests and incentive rewards

A day in the life of a Solution Specialist:

• Sales Champion: Use innovative selling strategies to promote Rogers / Fido products and services to new and existing customers develop and execute tactical sales plans to meet or exceed all sales targets. Effectively utilize all sales tools and promotion and actively participate in incentives and programs. Make prospecting an integral part of regular routine
• Service Oriented: Interacts with customers following the guidelines provided through Rogers / Fido programs and standards
• Problem-solver: Troubleshoot customer care issues and provides solutions by working with key internal contacts. Escalate issues that cannot be resolved, whether customer service, operational or personnel related to the appropriate department within the company or Rogers

Who you are

• You are customer focused: high level and distinct skill in customer service and sales
• You have strong communication: possess excellent written and verbal communication
• You have a growth mindset: Committed to achieving goals and setting new standards
• You posses great interpersonal skills: Build rapport and relationships with customers and colleagues
• You are a collaborator: Bring a great attitude and demonstrate desire to achieve and contribute to the Team

What you need

• A minimum of 1-year of retail/sales/customer service experience
• Be open to workdays, evenings and weekends

What you need to Know

• As part of our selection process, all candidates must clear a Criminal Records Check and ID verification. Previous employment verification may be required depending on the role
• You need to be legally eligible to work in Canada above and must have a valid work or study permit
• Prime Communications Canada Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

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