Special Constable In Training

About Toronto Community Housing Corporation

Toronto Community Housing Corporation (“TCHC”) is the largest social housing provider in Canada and the second largest in North America. We are wholly owned by the City of Toronto and operate in a non-profit manner. TCHC provides homes to over 41,000 low and moderate-income households in 88 of Toronto's neighbourhoods, with 93,000 tenants from many different backgrounds with a diversity in age, education, language, mental and physical ability, religion, ethnicity and race. We are an essential part of the City of Toronto's fabric and social system.

Our over 2,000 employees work to achieve our vision of quality homes in vibrant communities where people are proud to live and work.

What we offer

In addition to competitive compensation and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Three (3) weeks paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount;

Make a difference

Please note: A Candidate Pool will be created from this competition and will be used to fill current and future Special Constable opportunities that may become available.

To learn more about the Community Safety Unit Recruitment, please visit: Community Safety Unit Career Page

Your application must include the following documentation listed below.

*Please note that applications without the required documentation will be considered incomplete and may not be reviewed by the hiring team.

All applicants will be required to submit a copy of the following documentation with their application:

• Current and valid First Aid, CPR and AED certification;
• Secondary school diploma, post secondary education an asset;
• Valid G drivers license (no more than three demerit points, permitting you to drive in Ontario with full driving privileges; and
• Documentation from Criteria A, listed below:

Criteria A

• A valid certification letter from Ontario Association of Chiefs of Police ("OACP"), including the Hearing & Vision & 2 week Fitness Logs. Please visit https://oacpcertificate.ca/ or contact OACP directly at 647-699-8660 or email: [email protected] for additional information.

We are always looking for dedicated and passionate team members to join our family at Toronto Community Housing. As a Special Constable, you will be part of a team that will provide 24-hour, 7-day-a-week security and safety services to TCHC communities. You will also play a key role in developing strong partnerships and community ties with tenants, staff, local agencies and other stakeholders to improve the health and well-being of the community.

What you’ll do

• Carry out general security and safety duties under the direction of the supervisor and/or manager;
• Investigate complaints and incidents in a prompt and courteous manner;
• Work with the community office staff to effect peaceful transitions and de-escalate difficult situations;
• Establish and maintain harmonious relations with residents;
• Prepare reports/logs of any complaints, incidents, or inspections;
• Make recommendations that would improve the operational effectiveness of the security process;
• Attend court as a witness, as required.
• Assist staff in implementing any new initiatives at particular sites on a pilot or community-wide basis;
• Carry out duties assigned including initiatives such as staff training, taking lead responsibility for joint housing and community projects, testing and reporting on various security strategies and approaches;
• Develop strong working relationships with police, fire departments, social agencies etc. to promote security services and corporate direction;
• Undertake other related security functions as required.

What you’ll need

• Knowledge of law enforcement, safety and security practices and techniques;
• Familiarity with equipment such as elevator, lock, hydro, and fire alarm systems;
• Ability to learn and effectively apply building and fire safety standards, by-laws, and related legislation such as Criminal Code of Canada, Tenant Protection Act, Trespass to Property Act, Mental Health Act and the Liquor License Act,;
• Ability to investigate and assess security incidents and use good judgement in responding to emergency situations;
• A commitment to excellent tenant service;
• Proven ability and sensitivity in providing respectful service to a diverse population (age, race, language, gender, sexual orientation, culture and disability);
• Ability to develop positive working relations with staff, tenants, police and fire officials, and community agencies, including demonstrating qualities of a good team player;
• Ability to establish harmonious positive relations with tenants, especially youth and seniors;
• Strong and effective interpersonal, verbal and written communications skills and the ability to be diplomatic, tactful, patient and courteous while providing a high level of customer service;
• Strong situational assessment, analytical, problem solving and decision making skills and the ability to apply these skills in difficult, challenging and dangerous situations;
• Excellent listening, problem solving, conflict resolution and mediation skills;
• Ability to write (reports, letters) using clear concise language;
• Demonstrated experience utilizing computer software packages such as MS Word, Excel and database applications;
• Ability to work varying/rotating shifts (including days, afternoons, evenings, holidays and weekends) and flexibility to be re-assigned as necessary;
• Ability to successfully pass the Municipal Law Enforcement Officer (MLEO) exam;
• Requires a valid, non-probationary, Province of Ontario class “G” or greater driver’s licence (proof of possession and driving record will be required at time of job offer);
• Possess and maintain full security and police clearance including fingerprinting and background check;
• Must pass mandatory re-qualification training, tests and background investigation/checks, as required;
• Ability to successfully pass the Basic Special Constable Training Program, and maintain the designation where required.

What’s next

Once you apply, we’ll review your resume and contact you if we believe your skills and experience will make you successful in the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.

PLEASE NOTE - A police background check will be required (which includes a fingerprinting check).

INDS

Thank you for your interest in Toronto Community Housing

We recognize that people bring experience and talent that goes beyond the technical skills and requirements of a job. If you possess similar experience that is close to what we’ve included in the job postings below, we encourage you to consider applying. We strongly believe that diverse experience, transferable skills, and passion are key!

Once you have submitted your application successfully, you will receive a confirmation email. We encourage you to check out our careers page often, as new opportunities become available on a regular basis.

Our commitment to equity, diversity and inclusion

We are committed to providing equal opportunity to all employees and strive to create a diverse workplace that reflects the cultural mosaic of our great city and the communities we serve. We recognize the value that comes from different viewpoints, unique experiences and diverse perspectives of our employees, who bring fresh, new ideas to our business. Diversity plays a key role in our ability to deliver on our mission to provide clean, safe, well-maintained, affordable homes for tenants.

TCHC is committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, 2SLGBTQ+ persons, and others who can help us provide vibrant communities and make our city a great place to live. In an effort to ensure access to information for people with disabilities, we have noticed that some screen readers do not function properly with our job portal. If you are a person with a disability and are experiencing issues with our job portal and would like access to our job postings in an alternative format, please email your request to our People and Culture Division at [email protected].

Accessibility for applicants

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.

We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Toronto Community Housing’s Accessibility Policy.

If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our People & Culture department at [email protected] or call our accessible accommodations line at (416) 981 - 4119. Please refer to the job requisition number when you contact us.

We use AI technology through the use of pre-screening questions to assist in the screening process.