Special Order Parts Specialist

Location: Abbotsford, BC | On-Site
Employment Type: Full-Time, Permanent
Compensation: $23.00–$30.00 per hour, based on relevant experience and qualifications

Fraserway RV is looking for an organized, detail-oriented Special-Order Parts Specialist to join our Abbotsford team!

As part of our National Parts team, you'll play an important role in supporting our Service Departments across Canada by sourcing and coordinating special-order RV parts.

What makes us special? Our people! Join a positive, employee-focused workplace where teamwork matters, colleagues support one another, and contributions are valued.

In this role, you'll work closely with RV manufacturers, suppliers, and internal teams to ensure the right parts are ordered, tracked, and delivered on time. Your attention to detail, problem-solving skills, and follow-through will help keep service operations running smoothly and customers informed.

If you have experience in RV parts, automotive parts, procurement, or a similar environment, your skills could be a great fit!

What You'll Do

• Special-Order Parts Procurement: Source and order RV parts from manufacturers, OEMs, distributors, and other suppliers to support service operations across Canada.

• Parts Research & Availability: Verify part numbers, pricing, specifications, and availability using catalogues, service manuals, and online resources.

• Order Processing & Tracking: Accurately enter orders, monitor progress, and follow up to ensure timely receipt and processing.

• Backorder Management: Work with suppliers and internal teams to resolve delays, track outstanding orders, and provide realistic delivery updates.

• Parts Solutions: Research suitable replacement, upgraded, or alternative parts for obsolete or discontinued components.

• Supplier & Team Coordination: Build strong relationships with manufacturers, distributors, and internal Parts and Service teams to support efficient operations.

• Customer & Internal Support: Respond professionally to inquiries, assist with pricing and quotations, and communicate order updates clearly.

• Documentation & Accuracy: Maintain accurate order records, pricing information, and system updates while following company procedures.

What You Bring

• Experience in RV parts, automotive parts, procurement, or a related environment is preferred.

• Knowledge of RV mechanical, electrical, or other parts and components is a strong asset.

• Experience sourcing special-order parts or working with OEMs and suppliers is an asset.

• Strong organizational skills, attention to detail, and accuracy in order processing and data entry.

• Excellent research, problem-solving, and follow-up skills.

• Strong communication and customer service skills, both written and verbal.

• Proficiency with computers and the ability to learn parts catalogues, inventory systems, and internal software.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• A proactive, solutions-focused approach with the ability to work independently and collaboratively.

• Post-secondary education or relevant technical training is an asset.

Why Fraserway RV?

• Competitive Compensation: $23.00–$30.00 per hour, based on relevant experience and qualifications.

• RRSP Matching: Employer-matched retirement savings program.

• Health & Dental: Comprehensive benefits coverage.

• Employee Perks: Discounts on RVs, rentals, parts, and service.

• Career Development: Opportunities for training, mentorship, and professional growth.

• Great Team Culture: A supportive, employee-focused workplace where teamwork and contributions are valued.

• Stability & Reputation: Join a family-owned Canadian company with over 55 years of experience and a coast-to-coast dealership network.

Ready to Join a Great Team?

Enjoy researching parts, solving problems, and keeping things organized? We'd love to meet you!

Join Fraserway RV in Abbotsford and build a rewarding career where your attention to detail, initiative, and teamwork make a difference.

Apply today!

We appreciate every application, but only those selected for further consideration will be contacted. A background check is required as part of our hiring process.

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