Staff Software Engineer

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

We help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allows for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.

You could join one of the following teams:

Ux Foundations: The UX Foundations team ensures a cohesive, scalable, and optimized user experience across Jobber’s product ecosystem. We create and maintain global UX patterns, design system components, and shared surfaces to maximize usability and consistency. By providing front-end tools, education, and support, we empower product teams to build high-quality, intuitive interfaces efficiently. Joining this team is an opportunity to shape the future of UX at scale and help others create better experiences!

Franchise: This team will build the foundation for Jobber’s customers franchise offering, helping franchisors and multi-location service businesses manage growth across brands, locations, users, permissions, reporting, and operational workflows. This team will tackle deep product and platform challenges, from scalable account architecture and Partner HQ experiences to lead routing, royalty reporting, onboarding, and partner-specific tooling. This is a high-impact opportunity to shape how Jobber supports complex customers, starting with franchise groups while creating flexible systems that can grow into broader channel partnership needs.

Field Experience: The Field Experience team bridges the gap between office admins and service providers in the field, streamlining communication and job execution. As a newly formed team, we’re focusing on empowering established small businesses ($50K-$5M ARR) with the tools they need to operate more efficiently. Joining this team is an opportunity to shape the foundations of a new team building impactful solutions that drive efficiency for small businesses!

Harbour Foundations: The Harbour Foundations team is building the internal foundation for an AI-powered customer journey at Jobber. This team’s mission is to create scalable, intelligent systems that give GTM teams clear, actionable visibility into every AI-driven interaction — enabling more personalized, efficient, and proactive support across the entire customer lifecycle.

As our AI footprint grows across Sales, Success, Support, and Onboarding, Harbour serves as the connective tissue that unifies these interactions, eliminates context gaps, and brings clarity to complex customer journeys. By centralizing fragmented tools and surfacing real-time insight into conversations, sentiment, and customer intent, the Harbour team is redefining how we observe, influence, and improve our AI-human hybrid workflows.

The role of Staff Software Engineer at Jobber:

As a technical champion and force multiplier, you lead and mentor teams of exceptional engineers while collaborating closely with Product and Design partners to tackle complex technical challenges. Your expertise spans architecture, design, and hands-on coding, allowing you to have a significant impact on the product and our customers. A portion of your time is allocated to "Staff Dev Projects," which may include cross-team initiatives, work acceleration within your team, exploration of emerging technologies, addressing technical debt, or investing in the future of engineering at Jobber. In addition, you customize, extend and experiment with tools, models, harnesses and processes to increase the effectiveness of yourself, your team and mentor others to do the same.

As a Staff Software Engineer, you will:

• Collaborate closely with cross-functional teams to conceptualize, design, and iteratively deliver high-impact features that address customer needs

• Partner with Product and Design teams to shape and define the strategic product roadmap

• Identify and lead large-scale initiatives that drive innovation across multiple teams or departments

• Actively participate in code reviews and testing processes to ensure code quality and maintainability

• Champion the development of consistent engineering practices and reusable code solutions to enhance overall efficiency

• Lead and facilitate group discussions to drive consensus on optimal solutions for complex customer problems

• Research, promote, and implement industry best practices within your team's domain, staying at the forefront of technological advancements

• Effectively communicate complex technical concepts to diverse audiences, bridging the gap between technical and non-technical stakeholders

• Provide mentorship and guidance to team members at all levels, fostering their professional growth and career development

• Build with AI as a core part of how you work. We expect engineers to delegate real work to agents daily, verify what comes back, and keep improving their own setup so each task makes the next one easier.

To be successful, you should have:

• Demonstrated expertise in developing highly scalable, robust software solutions across multiple layers of the technology stack

• Daily hands-on experience building with agentic AI tools, beyond autocomplete or chat: you delegate real work to agents as part of how you ship.

• Demonstrated expertise in developing highly scalable, robust software solutions across multiple layers of the technology stack

• Proven leadership experience in guiding teams through complex, high-impact projects and serving as a technical lead

• Exceptional proficiency in software design, architecture, and coding, with a focus on maintainability and performance

• Outstanding collaboration and communication skills, coupled with the ability to significantly amplify the team’s productivity and effectiveness through mentorship/coaching

• Strong self-motivation and resourcefulness, with the capacity to independently identify and leverage necessary resources for project delivery and problem-solving

• Ability to navigate ambiguity and prioritize tasks effectively in dynamic, fast-paced environments

• Passionate commitment to continuous learning and professional growth, with a track record of staying current with emerging technologies and industry trends

It would be really great if you had:

• Experience with our development stack: React, React Native, TypeScript, GraphQL API layer, and Ruby on Rails on AWS.

• Led cross-team initiatives and projects

Hiring Process and Team Match-Making:

Using our engineering hiring process, we will explore the skills and qualifications you bring and match you with one of the teams currently hiring. Our hiring process has an interview with a Talent team member (45mins), a Hiring Manager Interview (60mins), a take-home challenge with a follow-up Functional Interview (90mins) and a Senior Leadership Interview (45mins). If a team in particular excites you, feel free to mention it to your Talent Partner!

Location:

We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.

Compensation:

At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role has a minimum annual salary of $169,200, a midpoint of $199,100, and a maximum salary of $228,900, designed to reflect the progression from learning the ropes to truly excelling.

We design our compensation to reflect each new hire's skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!

What you can expect from Jobber:

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.

• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.

• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.

• To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!