Store Manager

Flight Cannabis Ladysmith - Store Manager

Job Purpose:

As the Store Manager, you will report to the Dual General Manager (Ladysmith & Nanaimo) with a dotted line to the Senior Manager, Retail Operations and will play a key role in the success of the Ladysmith location by bringing leadership, operational discipline, and a strong guest service focus. You will support the team, foster a positive culture, manage inventory, and oversee day-to-day operations including driving sales, ensuring an exceptional guest experience, maintaining compliance, improving productivity, and supporting profitable results. As an ambassador for Flight Cannabis, you enhance the brand by supporting community involvement and ensuring compliance with government regulations and company policies. You will support recruitment, supervise, and develop team members; coach and mentor the team; and reinforce ongoing learning and development. This role is accountable for strengthening store performance by developing team capability, building the selling skills and confidence required to deliver consistent guest experiences that drive revenue growth and loyalty. Our ideal candidate is a people-oriented, service-driven leader who communicates goals, processes, and policies and supports the execution of promotional and marketing initiatives to increase sales, maximize margins, and grow market share while ensuring operational excellence.

Position Details: Permanent, Full-Time. Flexible availability required.

Compensation: Starting at $65,000 per annum + bonus potential.

Benefits: We offer 100% employer paid extended health & dental, RRSP matching, health and wellness, professional development tuition, donation matching and more! Learn more about the amazing employee perks we offer at trufflesgroup.com/careers

Key Responsibilities:

• Leads the Ladysmith location in partnership with the Dual General Manager and other leaders in recruitment, staffing, product selection and ordering, promotional activities, and daily business operations.
• Inspires and motivates the team to meet performance goals and deliver impeccable & consistent guest service experiences.
• Provides strong people leadership in scheduling practices, communication, coaching, performance management as well as training and development, to create great culture and strong team performance.
• Accomplish revenue objectives by executing action plans, reinforcing service standards, strengthening product knowledge, and coaching the team to confidently guide guest purchasing decisions and enhance the overall guest experience.
• Drives store-level sales growth by reinforcing premium recommendations, upsell opportunities, and responsible product guidance aligned with guest needs to increase basket size and guest satisfaction.
• Owns store performance by analyzing sales trends, understanding guest preferences, and taking action to improve results while keeping the Dual General Manager and Senior Manager, Retail Operations informed of opportunities and outcomes.
• Ensures all cash handling policies, health and safety requirements, building and equipment maintenance standards are in compliance with company and government standards in all aspects of operational and team day to day execution.
• Provides input and recommendations regarding product performance, guest preferences, and operational improvements by identifying opportunities and monitoring consumer trends.
• Updates job knowledge by remaining aware of new operational and leadership processes and government regulations; participating in educational opportunities; reading professional publications.
• Maintains strong community and business relationships and represents the brand professionally.
• Provides input regarding store-level performance and operational opportunities to support short-term priorities and long-range business goals.
• Provides leadership support to the Nanaimo location during periods of Dual General Manager absence to ensure operational continuity, compliance, and consistent service standards.
• Such other duties as are customarily performed by one holding the position of a Store Manager in businesses that are similar to Flight Cannabis.

Education, Skills and Qualifications:

• 2+ years of experience in a retail management role.

o Experience must include supporting sales performance and delivering strong guest service.

• Experience leading teams, ability to lead by example, and building a positive team culture.
• Demonstrated ability to exceed guest expectations and respond to guests and colleagues with kindness and respect.
• Strong communication skills and the ability to manage and motivate the team.
• Excellent communication and interpersonal skills.
• Good organizational and time management skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Knowledge of inventory control and merchandising principles is considered an asset.
• Familiarity with legal regulations related to the sale of cannabis.
• The ability to lift 5 kg repeatedly and stay physically active throughout the shift
• Strong skills in MS Office, retail POS systems, and office administration.
• Selling It Right certification (and must be at least 19 years of age).
• Valid driver's license, clean driver's abstract, and a reliable personal vehicle to travel to and occasionally support our Nanaimo location.
• Preference will be given to candidate with a strong understanding of knowledge of cannabis, cannabis consumption methods, and cannabis culture.

The Truffles Group is an equal opportunity employer. Should you require accommodation during the recruitment process, please reach out to Nadia Valckx, Recruitment & HR Generalist [email protected].