Student Support, Software and Data Analysis Coordinator

Competition Number: REQ 7550

TITLE: Student Support, Software and Data Analysis Coordinator

DIVISION: Student Wellbeing & Support

SALARY: Payband J, starting rate $44.48 per hour

SCHEDULE: Monday to Friday, 8:30 am to 4:30 am

HOURS PER WEEK: 35

LOCATION: 200 King St.E.

WORK MODALITY: Hybrid (2 days on-site)

STATUS: Full-Time Support

VACANCY: Replacement

EFFECTIVE DATE: Immediately

CLOSING DATE: November 20, 2026

Land Acknowledgement: George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement: George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBP Vision: To be a polytechnic renowned for its inclusion, excellence, relevance, impact, and leadership.

Position Summary

Reporting to the Sr Manager Career Services and Student Success Analytics, the incumbent is the Coordinator, Software Support and Data Analyst for the services areas of Accessible Learning Services, Counselling & Student Well-being and Student Accommodation Support Services. The incumbent will oversee the ongoing operation, development, and maintenance of client services software databases utilized by the service areas (currently Point n Click Solutions and ClockWork) in close collaboration with the other service area Managers. They are the main point of contact for troubleshooting system errors, developing and implementing new functionality, reviewing new releases, monitoring user input, and recommending improvements to enhance or improve the user experience and the accuracy of data reports.

The incumbent plays a key role in responding to new business requirements, updates and system enhancements including supporting deployment and development of client-management software platform. The incumbent is responsible for assisting staff with system troubleshooting and training on forms and processes and creates new training and system documentation on an ongoing basis. The incumbent will also work closely with the Sr. Manager to identify new software solutions to meet service area needs.

Key Responsibilities

• Provide support for the ongoing administration, operation, maintenance, customization, project management, integration and troubleshooting of service area client management software systems (ClockWork and Point n Click Solutions) and be the subject matter expert and primary contact for the day-to-day administration of the system.
  
• Maintain test environments or test cases to trial new versions, review new modules, test modifications, monitor impact, gather feedback from users, and plan, test, and execute software upgrades by reviewing version release notes and system changes.
  
• Modify system according to feedback from department users, IT and the software developer, including executing customizations to the base software, generating customized forms, editing permissions, designing new functionality, and maintaining system confidentiality and data security.
  
• Develop and maintain permission grids, set up and close accounts as staff move through the department, and in collaboration with system users, develop training and training documents around best practices for all departmental systems.
  
• Provide recommendations for technical process improvements that optimize efficiency, enhance user experience and data security, proactively problem solve connectivity issues, notify Manager and make recommendations concerning emerging issues, and be responsible for staff laptop setup, troubleshooting and triage where applicable to IT.Create user experience surveys using Campus Labs and other platforms to obtain feedback data and regularly audit user data entry practices and reports to ensure data integrity and accuracy for reporting purposes.
  
• Define consistent report templates used to compile and maintain student data and departmental statistical data, with emphasis on student experience and health equity, and perform detailed analysis and synthesis of departmental statistical data using Excel, Power BI, and other software systems.
  
• Group data and format reports in a presentable manner, verify the accuracy of data before distribution, answer questions regarding reports as required, and run and submit reports to managers for Ministry and departmental purposes according to the agreed upon schedule.
  
• Other duties as assigned.
  

Educational and Experience Requirements

• Minimum three-year diploma, degree, or equivalent from a recognized post-secondary institute in Computer Science, Information Systems/Technology or related.
  
• Microsoft certification preferably in Excel, Access and Power BI, knowledge of SQL Database, and administration is required.
  
• Minimum five (5) years of related experience. Must have worked in an environment that required strong computer skills and knowledge.
  
• Minimum three years of computer-related work experience, working with software applications and databases. Ability to plan, define, and implement, software requirements and upgrades for new and existing systems.
  
• Advanced knowledge of MS Office (e.g. Excel, Word and Access) for data manipulation and analysis. Experience working with a student information system in a post-secondary setting.
  
• Experience working in health services environments is highly desirable.
  
• Experience with service user experience surveys or other forms of user experience data collection and reporting.
  

Skills and Attributes

• Well-defined communication skills to articulate technical problems and solutions, excellent problem-solving skills. Able to develop training materials and provide training to new staff members.
  
• Strong planning, organizational, time management, and consultation skills.
  
• Able to manage competing responsibilities, prioritize short-term and long-term tasks, and delegate tasks.
  
• Able to lift up to 20 kg or 44 lbs (i.e., computers, monitors, AT equipment, boxes of printer paper, supplies, etc.).
  
• Excellent collaboration, teamwork, and interpersonal skills at a professional level.
  
• Demonstrated commitment to uphold the polytechnic’s priorities on equity, diversity, inclusion and Indigenization (EDII).

Interview process may consist of a practical skills component.

Notes:

• The Polytechnic requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
• Priority will be given to internal candidates per our Support Staff Collective Agreement. External candidates are welcome to apply, and their applications will be considered after the internal review is complete. George Brown Polytechnic may keep applications for up to 12 months and may contact you for future opportunities.

About Us:

George Brown Polytechnic prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

George Brown Polytechnic offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact [email protected] confidentially.