Publié il y a 6 jours
Supervisor, Client Contact Centre
@ Co-operators
Mississauga, Ontario
En bref
Co-operators is hiring a Supervisor for its Client Contact Centre on a six-month temporary full-time contract. The role leads a team delivering client service and sales in the insurance industry, managing performance, coaching and business results. The posting states a hybrid work model with 2 days in the office and a salary range of $72,847 to $121,411.
Responsabilités :
- Lead and develop a client contact centre team
- Manage team performance and recruit talent
- Implement process improvements and manage change
- Drive client service quality and sales results
- Build relationships with business partners
Résumé des exigences :
- Two years of client service and sales experience in insurance
- Post-secondary education
- General Insurance Licence
- Commercial Insurance Licence or CIP an asset
- Fluent English; French an asset
Source et dates
Site carrière / système de candidatures · ultipro
- Date publiée par l’employeur
- 2026-11-04
- Première détection par notre source
- 2026-11-04
- Mise à jour du dossier source
- 2026-11-04
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Gestion d’équipe | Oui |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Permis et certifications | General Insurance Licence, Commercial Insurance Licence, CIP |
| Vérifications | casier judiciaire |
| Formation | Collégial (DEC) (exigé) |
| Avantages mentionnés | Horaire flexible, Prime de rendement, Mieux-être, Formation payée |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Co-operators
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
All your investing and insurance needs in one place. 🍁Proudly Canadian since 1945.
Description complète de l’entreprise
As a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and wealth products, services, and advice to build financial strength and security. With over $56 billion in assets under management, we provide financial solutions and security through property and casualty (P&C) insurance, life insurance, wealth management, institutional asset management and brokerage operations. We are governed by member organizations, including co-operative organizations, credit union centrals and representative farm organizations. We are rooted in the idea that together, we are stronger, safer, and more resilient. Our vision to be a catalyst for a sustainable society is reflected in everything we do, including our community investment programs, strategic partnerships, and active volunteerism. We champion and fund the development of community-oriented co-operatives and social enterprises, invest for positive impact, and work hard to contribute to communities across Canada by supporting financial literacy, mental health, flood safety, and sustainability initiatives and programming. With over 600 locations across the country, over 6,000 employees and a dedicated financial advisor network of over 2,500 licensed insurance representatives, we remain true to our roots: putting the needs of our clients and our communities first. Proudly Canadian since 1945.
- Abonnés LinkedIn
- 71 299
- Personnes associées sur LinkedIn
- 7 905
- Bureaux déclarés
- 101 Cooper Dr, Guelph, Ontario N1C 0A4, CA
- 1920 College Avenue, Regina, SK, CA
- 6700 Macleod Trail SE, Calgary, AB, CA
- 151 North Service Road, Burlington, ON L7R 4C2, CA
- 2000, McGill College, bureau 810, Montréal, Québec H3A 3H3, CA
- Catégories d’activité
- Education
- EdTech
- Insurance
- E-Learning
- Autres noms enregistrés
- Co-operators
- Spécialités
- Home
- Auto
- Life
- Investments
- Group
- Business
- Farm
- Travel
- Commercial
- and Wealth
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
As a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and wealth products, services, and advice to build financial strength and security. With over $56 billion in assets under management, we provide financial solutions and security through property and casualty (P&C) insurance, life insurance, wealth management, institutional asset management and brokerage operations. We…
| Champ | Valeur |
|---|---|
| Secteur | Financial Services |
| Taille | 5,001-10,000 employees |
| Siège social | Guelph, Ontario |
| Type d’organisation | Privately Held |
| Spécialités | HomeAutoLifeInvestmentsGroupBusinessFarmTravelCommercialand Wealth |
| Offres sur Jobsy | 187 |
| Voir la page |
#IN-DNI #LI-DNI
Company: CGIC
Department: Client Contact Centre
Employment Type: Temporary Full-Time (6 months)
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant
The Opportunity:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.
As the Supervisor, Client Contact Center you will provide leadership to a team responsible for client service and sales. You will manage team members’ performance and development emphasizing on client service delivery, business development and organizational growth and you will work with the management team to ensure operational results are achieved, change is managed, and benefits are realized.
How you will create impact:
- Building and maintaining effective relationships, establishing rapport with business partners, and increasing opportunities to develop corporate trust and reputation.
- Implementing and evaluating workflows, processes and procedures, identifying and initiating process improvements and supporting staff in understanding and maintaining commitment to the change process.
- Fostering a client-centric environment including addressing business processes and outcomes that impact the client and ensuring ethical behaviour and compliance with corporate policies, industry standards and legal regulations.
- Ensuring client and profitability growth by contributing to the achievement of overall sales and goals for the team’s line of business and participating in strategies to grow the business in the community.
- Coaching and developing your team, recruiting and selecting talent, recognizing achievements, and managing performance, to develop an agile team and achieve department objectives.
To join our team:
- You have two years of experience in client service and sales within the insurance industry or a related field.
- You have completed post-secondary education.
- You hold a General Insurance Licence and holding a Commercial Insurance Licence or the Chartered Insurance Professional (CIP) designation is an asset.
- You meet all the provincial licensing requirements in accordance with continuing education to obtain and maintain all licences.
- You have strong understanding of client service, quality and productivity goals, and multi-channel services and sales models including expert knowledge of products and best practices within the insurance industry.
How you will succeed:
- You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
- You foster innovation and continuous improvement with a focus on client experience.
- You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
- You successfully convey messages and demonstrate openness to exploring alternative points of view.
- You use critical thinking to guide decision making.
What you need to know:
- You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
What’s in it for you?
- Training and development opportunities to grow your career.
- Flexible work options to support personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Volunteer opportunities to give back to your community.
Expected salary range $72,847.00 - $121,411.00.
The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.
Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.
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