Supervisor, Support Services

Position Profile

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

Join our Environmental Services team as we work together to create a cleaner, safe work environment and patient care setting for our facility.

We are currently seeking a Supervisor to join our Support Services team.

The Supervisor of Support Services is responsible for aspects of Support Services that may include Housekeeping, Portering, or Laundry and Linen across the hospital. This includes ensuring compliance with safety standards, managing financial and human resources, executing operational plans, and maintaining high standards of cleanliness, sanitation, and service delivery.

Employment Status: CasualHours of Work: Must be available to work 3 days during a 7-days week period, including two separate shift times on each of the 3 available days.

Location: Wilson Site Labour Group: Non UnionSalary Range: $75,585.90 - $94,541.85

Reporting Relationship: Manager, Support Services

Position Responsibilities:

• Oversees day-to-day operations that may include cleaning standards, infection control compliance, waste disposal, patient transport and departmental scheduling.
• Develops and implements department policies and procedures.
• Supervises unionized and non-union staff, including hiring, performance reviews, progressive discipline, training, and staff development.
• Facilitates return-to-work programs and leads team meetings.
• Assist in staff scheduling to include a mix of staff based on a variety of skills, experience, and other factors
• Strengthens teamwork within the support services team and ensuring competency of Support Services staff
• Strengthens teamwork and coordination between Command Centre staff and inpatient units throughout the hospital as they relate to patient placement, bed prioritization, and throughput
• Monitors quality assurance programs, participates in audits, investigates service complaints, enforces safety procedures, and ensures compliance with environmental and regulatory standards.
• Performing job duties in accordance with mission, vision and values of Humber River Health
• Maintaining all relevant standards

Qualifications:

• Ontario Secondary School Diploma, or equivalent required
• College Diploma or Undergraduate degree in Health Administration, Environmental Services, or related field preferred
• Certification in Healthcare Environmental Services (e.g., CHESP) preferred
• Minimum 3 years’ experience in a healthcare environmental services leadership role
• Strong knowledge of infection prevention/control standards
• Proven leadership in unionized environments
• Budgeting and resource planning experience
• Familiarity with quality improvement processes and tools
• Excellent attendance and discipline free record required
• Demonstrated excellent interpersonal, communication and customer service skills
• Demonstrated problem solving and organizational skills
• Excellent attendance and discipline free record required
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Humber River Health is an equal opportunity employer and we will accommodate your needs under the Ontario Human Rights Code. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact the Human Resources Department for assistance

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.

Recruitment Fraud Notice: Humber River Health does not request fees or payment from applicants as part of the recruitment process. If you receive suspicious recruitment-related advertising, communication, or content that does not appear to come from Humber River Health, please report it to [email protected] with any relevant details, screenshots, or links.