Supervisor, Youth Programs

Job Title: Supervisor, Youth Programs
Department: Community Development Services
Status and Hours: Regular Full-Time, 35 hrs/wk
Positions Open: 2
Pay scale: $32.462/hr to $38.189/hr
Reports to: Manager, Integrated Youth Services
Deadline: Until Filled

This position is an existing vacancy.

Benefits include:

• 4 weeks vacation plus other leave entitlements
• Extended Group Health benefits
• Flexible Health & Wellness Spending Account
• HOOPP

Who are we?

Pinecrest-Queensway Community Health Centre is an innovative, community-based, multi-service centre. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who face barriers to care due to race, gender, income and/or ability. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process, you require accommodation due to a disability, please let us know the nature of the required accommodation.

Job Summary:

Working closely with members of the Pinecrest-Queensway CHC Youth Programs team and responsible to the Manager, Integrated Youth Services. The Supervisor, Youth Programs is responsible for ensuring the successful planning, implementation, evaluation and ongoing development of the current community youth programs. The Supervisor plays a leadership role in supporting and leading team members, volunteers and program participants to ensure programs are responsive and reflective of the community needs and demographics.

We have 2 positions open, each with a different portfolio - please see the below:

Innovation: This portfolio leads the Systems Innovation project which aims to strengthen the voice, agency and influence of Black and newcomer youth in the education system across the National Capital Region. This is a collaborative project with other key organizations across Ottawa. As the Secretariat (backbone) organization, PQCHC brings youth and community partners together to co-design, test and refine approaches that can be embedded in schools and community settings. The Supervisor supports staff, coordinates partnerships and applies human-centred design principles to ensure youth experiences and priorities guide the work. This role suits candidates with experience in meaningful youth engagement, collaborative project leadership and systems change.

Community Youth Programs: This portfolio delivers culturally responsive, community-based programming that builds youth belonging, well-being and leadership, including United Sisters, Brotherhood, Together We Can and the Somali Youth Support Project. The Supervisor leads frontline staff, oversees safe and consistent program delivery, strengthens community partnerships, and supports program planning and evaluation. This role suits candidates with experience supervising youth workers and coordinating accessible, inclusive programs across community settings.

Job Specific Responsibilities:

Partnerships and Program Delivery

• Develop and maintain program partnerships relevant to the various components of each of the respective program areas
• Ensure that programming is delivered effectively and that the activities and relationships developed are appropriate to the goals of youth programs within PQCHC
• Provide leadership in the planning, implementation and evaluation of programming
• Working in collaboration with the Program Manager, and across all youth programs to monitor internal and external trends that impact the youth program portfolio
• In collaboration with the Program Manager and other team members, provide leadership in developing effective communication among program staff, participants and volunteers.
• Identify gaps in service delivery and develop strategies to address these gaps through program development, partnerships, advocacy or external resources.

• Oversee day-to-day program operations and respond to emerging operational, staffing, participant, and service-delivery issues, escalating risks or concerns to the Manager as appropriate.

People Leadership

• Provide day-to-day supervision, leadership, coaching, and support to assigned program staff.
• Establish clear expectations, monitor workload and performance, and provide regular feedback and performance evaluations.
• Participate in recruitment, onboarding, orientation, training and professional development of staff, volunteers and placement students as applicable.
• Address employee relations and performance concerns in consultation with the Manager and Human Resources.
• Support effective staffing, scheduling and coverage to ensure continuity and quality of program delivery.
• Foster a collaborative, inclusive and accountable team culture.

Administration

• Develop and maintain systems and regular reporting for funding and programming requirements.
• Provide regular reports to the Program Manager on programming issues and communications systems.
• Ensure that appropriate record-keeping practices are established and maintained, in keeping with Centre policies on Privacy and Confidentiality and Record Keeping.
• Work with the Program Manager, other Team members and administrative staff to ensure
• appropriate procedures are in place to manage the program deliverables.
• Lead and manage on-going program registration processes.
• Lead and manage the planning and implementation of various special events for program participants and community partners.
• Work with the Program Manager and administrative staff to ensure that the information needed for program monitoring, evaluation and improvement is available and current, including collection of accurate and timely data.

Teamwork and Collaboration

• Provide resources and support to program staff pertaining to specific program issues.
• Assist in the development of program specific policies and procedures/guidelines and in the overall planning and development of the program.
• Attend and participate in Supervisors, Team and Centre staff meetings as scheduled
• Maintain effective communication of information among internal and external stakeholders including youth and community serving organizations.

Position Requirements:

• Bachelor’s degree or equivalent combination of experience and education
• Three to five years’ relevant experience preferably working with youth
• A minimum of three years management/supervisory experience
• Experience with program development and program management
• Knowledge of diverse populations
• Demonstrated ability to work effectively in a multi-disciplinary team environment
• Extensive knowledge of community resources
• Experience in liaising with funders, partners and leaders of the community
• Computer skills essential
• Fluency in English; French is preferred, other languages are an asset