Supportive Housing Team Lead

CMHA Kelowna & District is hiring a full-time Supportive Housing Team Lead for our Ellis Place Supportive Housing Program. This position offers 37.5 hours per week, with a typical work week of Monday – Friday, 8:00am – 4:00pm. Additional hours outside of regular work may need required to provide coverage, on call or crisis support.

WHO IS A SUPPORTIVE HOUSING TEAM LEAD?

The Supportive Housing Team Lead (TL) ensures that staff are trained, supported, and equipped to provide the highest standards of service to program participants. TLs foster positive energy, professionalism, creativity, teamwork, and a psychologically healthy and safe workplace. As supportive housing services operate 24 hours a day, 7 days a week, TLs hold responsibility for all staff across all shifts, regardless of schedule. TLs also perform key administrative functions, including overseeing staff time management and contributing to program protocol development and implementation.

WHAT DOES A SUPPORTIVE HOUSING TEAM LEAD DO?

• Implements programs to meet pre-established goals and objectives, including determining methods of operating and evaluating the program
• Supervises staff by performing duties such as assigning work, providing feedback, determining training requirements, orienting new staff, and maintaining timekeeping and attendance records as well as resolve staffing issues
• Develops and fosters a cohesive team environment through regular meetings, activities and ongoing team development
• Assists in recruitment and selection of staff by performing duties such as reviewing applications, developing interview questions and participating in interviews
• Participates in case planning with participants and/or healthcare providers to meet the needs of the participants and advocate for participants by problem solving in areas such as financial assistance and accessing community resources
• Acts as a liaison with community agencies, and promotes and encourages community involvement in the program
• Acts as a representative for Supportive Housing site and CMHA Kelowna with community members impacted by or commenting on the operations of the housing site, ensuring respectful and productive relationships and communication
• Builds and maintains relationships with community groups and professionals to identify trends and priority health issues, promote interest and participation, and support for the program
• Attends the monthly Community Advisory Committee (CAC) meetings facilitated by the funder and maintains regular and open communication with CAC members
• Facilitates evictions and all related Residential Tenancy Act (RTA) procedures including Arbitration
• Ensures compliance with OH&S policies and procedures
• Provides crisis intervention in situations such as medical emergencies and client disputes
• Ensures Critical Incident Reports and WorkSafeBC Illness & Injury Reports are completed by staff in a timely manner
• Manages approved budget, monitors and authorizes budgeted expenditures, and assists with financial reports and payment
• Reviews and maintains related documentation such as quarterly and annual reports
• Performs other related duties as assigned.

YOUR STRENGTHS & EXPERIENCE:

• Diploma in Human/Social Services Field
• 1-2 years of supervisory experience
• Experience working in a Supportive Housing environment required
• Criminal Record Check clearance in the Vulnerable Sector
• Valid Class 5 BC driver’s license
• Reliable vehicle and the ability to travel between facilities and other locations on a frequent basis, as well as transporting program participants within the community on an occasional basis
• Experience navigating the RTA system considered an asset
• Ability to supervise, coach, and resolve staff challenges
• Ability to maintain consistent professional boundaries
• Certificates in First Aid, CPR, Naloxone, MHFA, ASIST, Mandt and Food Safe considered an asset
• Ability to engage respectfully and develop rapport with participants, with multiple barriers, through a harm reduction lens
• Ability to work independently and in cooperation with team members
• Understanding of and commitment to working with people experiencing mental health concerns and substance use
• Proficient in Microsoft Outlook, Word and Excel
• Working knowledge of community-based resource
• Understanding of working with a Trauma Informed lens
• Understanding of Harm Reduction and Housing First principles
• Strong attention to detail
• Ability to plan, organize and prioritize
• Critical thinking and problem-solving skills
• Conflict resolution and crisis intervention skills
• Verbal and written communication skills
• Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness
• Ability to be regularly exposed to and in direct contact with dust, dirt, germs and human bio-products

WHO IS CMHA KELOWNA & DISTRICT?

At CMHA Kelowna & District, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

CMHA KELOWNA & DISTRICT OFFERS YOU:

• A competitive annual salary of $66,709.50
• Dental, Health & EAP Benefits
• Wellness Spending Account
• RRSP matching program
• Vacation & Personal Health Days
• A workplace culture that fosters learning, transparency, trust and teamwork

As an employer, CMHA Kelowna & District strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna & District that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna & District does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.