System Support Coordinator

The Region of Durham is committed to advancing equity, diversity and inclusion within our organization and the communities we serve. We welcome and encourage applications from people who are Indigenous, racialized persons, women, persons with disabilities, members of LGBTQ2S+ communities, and others who may contribute to the further diversification of our workforce, including those who experience systemic barriers.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodation will be provided throughout the recruitment process upon request, based on any Code-protected ground.

Number of Available positions:

Vacancies: Two (2). Located at Regional Headquarters, Whitby, Ontario.

System Support Coordinator

Reporting to the Supervisor, Service Delivery
The System Support Coordinator will:

• Work as part of a dynamic team to provide a positive customer service experience for CS-IT clients
• Assist users at Tech Connect, the department's walk-in support center, by troubleshooting technical issues, answering inquiries, and providing hands-on support for hardware and software
• Provide technical assistance to end-users, ensuring the effective functioning of hardware and software
• Help diagnose and resolve basic client hardware and software issues, escalating more complex problems as needed
• Support clients in using their computing environment
• Assist with the installation, configuration, and maintenance of systems and applications, including upgrades and testing
• Assist with reimaging machines and applying software updates and patches
• Help configure and set up new hardware, including peripherals and performing routine maintenance
• Follow established technical standards and procedures
• Collaborate with external vendors and service providers to resolve issues as required
• Assist in managing desktop images and software packages delivered through SCCM
• Support the setup of A/V equipment in committee rooms and help troubleshoot A/V issues

The successful candidate will possess:

• A diploma in Computer Systems Technician or related discipline or equivalent combination of education and experience
• Basic experience in providing technical support and maintenance for desktop hardware, printers, and peripherals
• Familiarity with Windows 10/11, Microsoft Office 365, and System Center Configuration Manager (SCCM) 2012
• Strong customer service and communication skills
• A willingness to learn and collaborate within a team environment
• Basic problem-solving and analytical skills with an eagerness to develop technical expertise
• Ability to work both independently and under supervision
• Willingness to participate in a rotating on-call schedule
• Capacity to foster mutual understanding in intercultural and interdepartmental interactions
• A valid Class 'G' driver's license and access to a reliable vehicle

CUPE 1764 Salary Grade 4

This position is with Salary Grade 4 and will be paid at the following hourly rates:

- Start: $37.86 - Six Month: $39.97 - Job: $42.07

Conditions of Employment

All applicants are expected to comply with the Region of Durham's Code of Ethics and Code of Conduct Policies throughout the recruitment process. Proof of education, qualifications and any other job bona fide requirements will be required prior to start date.

External Application Process

Come find a home where exciting and rewarding careers are balanced with your lifestyle. We thank all applicants; however, only those being considered will be contacted. Please apply online (www.durham.ca) no later than midnight (Eastern Standard Time) on the closing date indicated on the Job Posting.

The Region of Durham is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. If contacted for an employment opportunity and you require accommodation, or if this information is required in an accessible format, please contact us at: [email protected] and a Recruiter will provide appropriate assistance pursuant to the Region's Accommodation and Accessibility policies. Please note that resumes should not be sent to [email protected].

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The Region of Durham may utilize artificial intelligence to assist in the preliminary assessment of applicant qualifications and submitted materials. These tools are used for the purpose of supporting and enhancing an evaluation by a human decision-maker and any information provided by AI to a human decision-maker is not determinative. Final decisions are made solely by authorized human decision-makers.