Systems Administrator/Operations Support Specialist - Junior

Position Overview

The Government Services Integration Cluster is seeking a Junior Systems Administrator / Operations Support Specialist to provide technical support, systems administration, and infrastructure operations in an enterprise IT environment.

The successful candidate will be responsible for supporting Windows-based infrastructure, managing user accounts and access permissions, troubleshooting hardware and software issues, monitoring system performance, and maintaining enterprise IT services.

The ideal candidate should have experience providing Level 1 and Level 2 technical support, knowledge of Microsoft infrastructure and cloud technologies, and a strong understanding of cybersecurity practices.

Key Responsibilities

• Provide Level 1 and Level 2 technical support for hardware, software, network connectivity, and system-related issues.

• Administer Microsoft Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.

• Manage user accounts, access permissions, user profiles, and identity management.

• Install, configure, maintain, and upgrade software, operating systems, and infrastructure components.

• Perform system patching, backup, recovery, and routine maintenance activities.

• Monitor server, workstation, and network infrastructure to ensure optimal performance and availability.

• Troubleshoot system performance issues and network connectivity problems.

• Support enterprise infrastructure, including file servers, print services, virtualization platforms, and endpoint management solutions.

• Assist with Microsoft Azure, Microsoft 365, and Entra ID administration.

• Follow cybersecurity practices related to account security, access control, vulnerability remediation, and endpoint protection.

• Manage incidents, service requests, problems, and change requests using ITSM platforms.

• Maintain technical documentation, knowledge articles, operational procedures, and system inventories.

• Coordinate with internal technical teams and external vendors to resolve infrastructure and application issues.

• Provide timely updates to stakeholders and ensure service-level agreements are met.

Required Technical Skills

• Microsoft Windows Server administration.

• Active Directory and Group Policy.

• DNS, DHCP, and user account management.

• Microsoft Azure and Microsoft 365.

• Microsoft Entra ID (Azure AD).

• Enterprise infrastructure and endpoint management.

• VMware or Hyper-V virtualization.

• Hardware, software, and network troubleshooting.

• TCP/IP, VPN, firewalls, and network connectivity.

• Cybersecurity, patch management, vulnerability remediation, and access control.

• PowerShell or batch scripting.

• ITSM platforms such as ServiceNow, Remedy, or equivalent.

Experience Requirements

• Experience providing Level 1 and Level 2 technical support in medium or large enterprise environments.

• Experience supporting server, workstation, and network infrastructure.

• Experience handling incidents and service requests within established SLAs.

• Experience with user provisioning, access management, software installation, and patch deployment.

• Experience following IT operational procedures and change management processes.

• Experience supporting business-critical applications.

• Experience coordinating technical issue resolution with internal teams and vendors.

• Experience preparing technical documentation and operational procedures.

Communication and Soft Skills

• Excellent verbal and written communication skills.

• Strong customer service orientation.

• Ability to explain technical concepts to technical and non-technical stakeholders.

• Strong analytical and problem-solving skills.

• Ability to prioritize multiple requests and manage competing deadlines.

• Strong interpersonal and stakeholder management skills.

• Ability to work independently and collaboratively within a technical team.

Additional Assets

• Experience supporting distributed and networked systems.

• Experience in public sector or government IT environments.

• Knowledge of AODA and related accessibility standards.

• Familiarity with emerging IT infrastructure and cloud technologies.

• Experience with PowerShell automation.

• Availability for scheduled maintenance and after-hours support.

Mandatory Skills – Recruiter Screening Priority

• Technical troubleshooting: Hardware, software, network, system performance, diagnostics.

• Cybersecurity: Patch management, vulnerability remediation, endpoint protection, access control.

• Cloud administration: Azure, Microsoft 365, Entra ID, Azure AD.

• Communication: Stakeholder communication, technical documentation, customer interaction.

• Customer service: Service desk, incident management, user support, client satisfaction.