Systems Administrator V Service Now

Our client, is seeking an experienced, highly technical Systems Administrator V (ServiceNow Systems Administrator) to join their IT Service Management (ITSM) and platform operations group.

In this high-impact technical role, you will be responsible for administering, maintaining, and optimizing enterprise ServiceNow instances to support incident, problem, change, and service request management. Operating within a multi-instance enterprise environment (managing code deployments across 15+ ServiceNow instances), you will provide technical leadership in system integration, application configuration, and platform governance. You will partner closely with internal teams, project managers, and external vendor partners to review technical artifacts, lead architecture/code reviews, conduct root cause analysis on production issues, and execute seamless release deployments while ensuring strict compliance with enterprise IT standards.

Duration: 12-Month Contract (with high potential for extension up to 2 years)

Work Arrangement: Hybrid (Currently 2 days per week on-site at the corporate facility, with flexibility required as on-site presence may expand up to 4 days)

Advantages
Enterprise ServiceNow Scope: Administer and maintain a large-scale, multi-instance ServiceNow ecosystem spanning 15+ active environments.

Long-Term Contract Stability: Secure a 1-year enterprise consulting engagement featuring potential extensions for up to 2 full years.

Technical Leadership Impact: Lead platform design, architecture reviews, and vendor artifact validations while setting best practices for system integration.

High-Visibility ITSM Portfolio: Drive platform optimizations supporting critical Incident, Problem, Change, and Service Request workflows across the enterprise.

Responsibilities
ServiceNow Administration & Multi-Instance Deployments: Perform end-to-end platform administration, instance maintenance, and code deployments across 15+ ServiceNow environments.

ITSM Governance & Solution Design: Design and implement ITSM solutions following established enterprise policies to optimize risk, control, IT governance, and compliance.

Technical & Architecture Reviews: Lead and contribute to architectural, design, and code reviews for ServiceNow integrations and custom application components; validate technical deliverables submitted by third-party vendor partners.

Troubleshooting & Root Cause Analysis: Diagnose complex test and production issues, perform root cause analysis, recommend corrective actions, and drive rapid issue resolution.

Release Management & 24x7 Support: Perform scheduled off-hours maintenance, release deployments, and participate in an on-call rotation to maintain 24x7 platform availability.

Qualifications
ServiceNow Administration Mastery: 5+ years of hands-on, dedicated experience administering enterprise ServiceNow platforms.

Required Certification: Active Certified System Administrator (CSA) credential.

Communication & Stakeholder Management: Strong written and verbal communication skills, with a proven ability to define scope, estimate efforts, and articulate complex technical ideas to project managers and business partners.

Availability: Willingness and capability to support off-hours maintenance windows and participate in a 24x7 support model for production releases.

Preferred Assets & Nice-to-Haves
Hands-on ServiceNow Development experience (JavaScript, Business Rules, Client Scripts, Flow Designer, IntegrationHub).

Prior experience operating within a major Banking or Financial Institution.

Active ITIL 4 foundation certification.

Summary
If you are a tech-savvy ServiceNow Systems Administrator V who pairs 5+ years of platform administration mastery and a CSA certification with multi-instance deployment expertise, strong communication skills, and ITSM governance experience, this 12-month hybrid contract is an outstanding opportunity. Bring your ServiceNow administration precision, troubleshooting capabilities, and technical leadership to our client's platform team today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.