Tech Vendor Management Manager

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Global Procurement team are trusted business advisors who strategically partner with internal stakeholders and external suppliers to create value and mitigate risk in strategic non-product purchases for the global organization. The team supports the business in increasing its profitability and return on investment by creating value in our indirect supply chain through strategic & stakeholder-centric procurement. From providing category expertise, market insights, cost savings opportunities, supplier performance and relationship management & developing short and long-term strategies, the Global Procurement team plays a key role in value delivery for our business.

a day in the life

Reporting to the Senior Director, Procurement, the Manager, Technology Vendor Management partners with business and technology stakeholders to ensure strategic suppliers deliver strong performance, value and business outcomes. You will lead supplier governance, monitor contractual commitments, SLAs and KPIs, manage performance issues and escalations, and identify opportunities for continuous improvement, innovation and cost optimization. You will also support the Procurement Leadership Team in advancing the vendor management strategy and proactively surface supplier risks, commercial opportunities and emerging issues that may impact business objectives.

• Monitor supplier performance against contracts, SLAs, KPIs and agreed business outcomes.

• Engage stakeholders to understand priorities, resolve service issues and manage changing demand.

• Lead regular supplier governance meetings, tracking actions, risks, dependencies and escalations.

• Identify opportunities for cost savings, service improvements, innovation and continuous improvement.

• Collaborate with category team on commercial matters, including renewals, contract changes, compliance and financial commitments.

• Maintain strong supplier relationships while holding partners accountable for performance, value and delivery.

• Support strategic sourcing events and supplier negotiations, with opportunities to lead as experience grows.

qualifications

• Preferred: MBA, SCMP or equivalent professional designation

• 5+ years in procurement, vendor management, strategic sourcing, or supplier governance within a technology environment.

• 2+ years Technology category experience

• Experience working with legal, finance, security, and business stakeholders

• Excellent PC skills (Microsoft Office), knowledge of P2P (Coupa)/Oracle a plus.

• Core capabilities:

o Technical Skills: Proficiency Microsoft Office Suite (Excel, PowerPoint, Word, SharePoint). Experience using AI to fuel analytics. P2P/e-sourcing platform knowledge is an asset

o Reporting: Advanced. Creates and manages updates to procurement reports, including but not limited to spend reporting, contract analysis and reporting, project landscape reporting, supplier attributes reporting.

o Systems & Ownership: Advanced. Demonstrates strong expertise in extracting and synthesizing data across procurement platforms (source-to-contract and project management systems) to support reporting needs. Takes ownership of complex data issues, driving them through to resolution while providing guidance and support to team members..

o Project Management: Leads complex projects and manages multiple deliverables concurrently. Uses tools and techniques to track progress, manage risks, and proactively communicate changes.

o Relationship building: Effectively builds partnerships by understanding stakeholder needs and expectations. Navigates complex issues, takes ownership through resolution, and provides guidance and support to team members.

o Data Management: Advanced - Has a strong proficiency with procurement systems and tools.

o Analytics: Advanced. Supports the development and brings to life procurement vendor management analytics, SLA tracking, Management of renewal pipeline across all L2 categories, Definition and activation of in-life cost efficiencies, variance analysis and cost control

o Category Management: Supports development of strategies across a range of categories. Demonstrates strong knowledge of market dynamics, supplier capabilities, commercial structures, cost drivers, and industry trends. Manages renewals pipeline

o Sourcing: Advanced - Works independently or facilitates teams to generate creativity in creating options contracting, sourcing, relationships or risk improvement, using the category sourcing frameworks. Validates assumptions and robustness of strategies

o Negotiation: Understands when and how to negotiate effectively. Has led a range of negotiations that advance organizational goals and adapts tactics to different situations.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.

• Possess an entrepreneurial spirit and continuously innovate to achieve great results.

• Communicate with honesty and kindness and create the space for others to do the same.

• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.

• Foster connection by putting people first and building trusting relationships.

• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

additional notes

Authorization to work in Canada is required for this role.

compensation and benefits package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $112,000 - $147,000 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans

• Paid time off

• Savings and retirement plan matching

• Generous employee discount

• Fitness & yoga classes

• Parenthood top-up

• Extensive catalog of development course offerings

• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

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