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Technical Lead – IVR & Contact Center Applications

@ Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

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Toronto, Ontario

Temps plein
Postuler
SIGNAUX

Résumé des exigences :

  • Skill Required
  • • Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance).
  • • Experience in contact flow design, call routing, self-service solutions, and speech recognition.
  • • Knowledge of CTI integration, APIs, web services, and backend system integrations.
  • • Experience with cloud-based contact center solutions and telephony technologies.
  • • Strong knowledge of AWS Amazon Connect.
Source et dates

Type de source non vérifié · apify-linkedin

Date publiée par l’employeur
2026-10-05
Première détection par notre source
2026-11-11
Mise à jour du dossier source
2026-11-11

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Postuler

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

Toutes ses offres
Description
Technical Lead – IVR & Contact Center Applications

Location: Toronto, ON

Work Mode: 4 days hybrid

Skill Required

• Lead the design, development, implementation, and support of IVR and Contact Center applications.

• Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance).

• Experience in contact flow design, call routing, self-service solutions, and speech recognition.

• Knowledge of CTI integration, APIs, web services, and backend system integrations.

• Experience with cloud-based contact center solutions and telephony technologies.

• Strong project management and stakeholder management skills.

• Familiarity with Agile/Scrum methodologies.

• Excellent problem-solving, communication, and leadership skills.

• Strong knowledge of AWS Amazon Connect.

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