Publié il y a 7 mois
Technical Service Representative
@ Jacuzzi Group
Mississauga, Ontario
En bref
Jacuzzi Group is hiring a Technical Service Representative to support dealers and customers on spa and swim spa products. The role handles phone and email technical support, occasional on-site service calls, warranty questions and product bulletins. The posting states a salary of $55,000+, full-time employment, and remote work, with occasional travel and weekend or overtime work.
Responsabilités :
- Answer dealer and customer calls and emails on technical issues
- Perform on-site service calls as required
- Troubleshoot and explain warranty terms
- Write technical memos and product bulletins
- Work with QA on continuous product improvement
Résumé des exigences :
- Fully fluent in French and English
- Minimum 5 years customer interaction in manufacturing or industrial environment
- Electro-mechanical and electrical troubleshooting knowledge
- Strong verbal and written communication
- Valid passport and driver's licence
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · workable
- Date publiée par l’employeur
- 2026-04-12
- Première détection par notre source
- 2026-10-09
- Mise à jour du dossier source
- 2026-10-09
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Expérience | 5 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : minimes · route : minimes |
| Milieu de travail | Bureau, Chez les clients |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Permis de conduire | exigé |
| Avantages mentionnés | Congés payés généreux, Régime de retraite, Rabais employé |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Jacuzzi Group
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Inspiring joy and wellbeing through innovative wellness products.
Description complète de l’entreprise
Jacuzzi Group is a leading global manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. More than four thousand global employees work across a portfolio of brands, including Jacuzzi, Sundance Spas, Hydropool Swim Spas and Hot Tubs, Dimension One Spas, ThermoSpas, Dream Maker, Sun & Soul, Sunrise Spas, Vortex Spas, and more. With manufacturing and warehouse operations in the United States, Canada, Mexico, Italy, the United Kingdom, France, Brazil, Chile, and Australia, we have more than 65 years of experience delivering innovative wellness products to consumers across our many brands. Our products are available globally, with our primary customers being specialty, big-box, and internet retailers, including The Home Depot, Ferguson, Costco, and Build.com. We also sell directly to consumers, builders, plumbers, and installation service providers through our network of thousands of independent authorized dealers.
- Abonnés LinkedIn
- 83 989
- Personnes associées sur LinkedIn
- 723
- Bureaux déclarés
- 14525 Monte Vista Avenue, Chino, CA 91710, US
- 512 Highland Drive, Valdosta, GA 31601, US
- PO Box 155 Woodlands; Roydsdale Way, Euroway Trading Estate, Bradford,, W. Yorkshire BD4 6SJ, GB
- Queensland, AU
- Victoria, AU
- New South Wales, AU
- Itu, BR
- Grimsby Ontario, CA
- Mississauga Ontario, CA
- Santiago, CL
- Antibes, FR
- Valvasone, IT
- Tijuana , MX
- Auckland, NZ
- Christchurch, NZ
- Nelson, NZ
- Leeds, GB
- Atlanta, US
- Boise, US
- Glendale, Arizona, US
- Lake Mary, Florida, US
- Portland, Oregon, US
- Roselle, Illinois, US
- Seattle, Washington, US
- Tempe, Arizona, US
- Wallingford, Connecticut, US
- Unit 8, Turnberry Park Road, Morley, England LS27 7LE, GB
- 401 S Gary Ave, Roselle, Illinois 60172, US
- Catégories d’activité
- Consumer Goods
- Manufacturing
- Retail
- Machinery Manufacturing
- Autres noms enregistrés
- Jacuzzi Group
- Spécialités
- Hot Tubs
- Spas
- Luxury Baths
- Swim Spas
- Premium Showers
- Pool Equipment
- Steam Cabins
- Water Care
- and Hydromassage Jet Technology
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Jacuzzi Group is a leading global manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. More than four thousand global employees work across a portfolio of brands, including Jacuzzi, Sundance Spas, Hydropool Swim Spas and Hot Tubs, Dimension One Spas, ThermoSpas, Dream Maker, Sun & Soul, Sunrise Spas, Vortex Spas, and more. With manufacturing and warehouse operations in the United States…
| Champ | Valeur |
|---|---|
| Secteur | Manufacturing |
| Taille | 1,001-5,000 employees |
| Siège social | Chino, CA |
| Type d’organisation | Privately Held |
| Spécialités | Hot TubsSpasLuxury BathsSwim SpasPremium ShowersPool EquipmentSteam CabinsWater Careand Hydromassage Jet Technology |
| Offres sur Jobsy | 2 |
| Voir la page |
Jacuzzi Group is a leading manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. With their headquarters in California and operations all over the world, Jacuzzi Group has been providing innovative wellness solutions for over 65 years.
Reporting to the Customer Service Manager, the ideal candidate will interact with our customers to provide product technical and process information in response to inquiries, concerns, and requests for technical support on spa products and services. The incumbent will provide a high level of customer service for our English and French speaking dealer and service center base, primarily through handling phone calls and emails and on-site service as required.
The Technical Support Specialist will work closely with Operations, Field Representatives, Quality and Customer Service implementing solutions that enhance the customer experience.
WHAT YOU'LL DO
- Provide expertise to our dealers and customers to resolve technical, functional, and operational issues for spa and swim spa product
- Answer and respond professionally to technical dealer calls and emails with a customer first aptitude
- Provide verbal instruction and French translation as needed for repairing spas and installing accessories
- Perform service calls to the customer site as required
- Troubleshoot warranty related issues, providing customers with an explanation of warranty terms for
- various products
- Write technical memos and product bulletins to keep dealers current on product updates
- Work with the QA department on continuous improvement of our products
- Provide the organization with analysis regarding problems reported from the field
Compensation is $55,000+
Requirements
- Fully fluent in French and English
- A minimum of 5 years’ experience with customer interaction in a manufacturing/industrial environment
- Strong technical aptitude and hands on capability in the field. Knowledge of spa products is an asset
- Working knowledge of mechanic components and electrical troubleshooting
- Demonstrated verbal and written communication skills.
- Excellent problem-solver, able to manage and resolve conflict
- Ability to work independently and effectively with co-workers and customers
- Knowledge of MS Office Suite, ERP systems
- Occasional travel, valid passport and driver’s license required
- Occasional overtime and weekend work may be required
- Understanding of electro-mechanical concepts is required
Benefits
- Remote work
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Journal
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